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How to use and troubleshoot the Dell WR517 wireless receiver?

Résumé: Learn how to setup and use Dell WR517 Wireless Receiver. Find troubleshooting steps to resolve common issues.

Cet article concerne Cet article ne concerne pas Cet article n’est associé à aucun produit spécifique. Toutes les versions du produit ne sont pas identifiées dans cet article.
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Symptômes

This article provides information about the Dell WR517 wireless receiver, how to setup the receiver with a display, connect to the wireless receiver in Windows 10, Windows 8.1, Windows 7 and Google Android devices with Miracast capability, troubleshooting common issues with the receiver and answers to some frequently asked questions.

Table of contents:

  1. Features of Dell WR517 wireless receiver
  2. Hardware & software requirements
  3. Setting up the wireless receiver with a display
  4. Setting up the wireless connection from your PC, smartphone or tablet
  5. Updating the firmware of the wireless receiver
  6. Connecting a keyboard and mouse to the wireless receiver
  7. Troubleshooting
  8. Frequently asked questions

Features of Dell WR517 wireless receiver

Dell WR517 wireless receiver enables your Windows laptop computer, Android smartphone or tablet with Miracast capability to display the screen image to the Dell Conference Room Monitor (e.g. Dell C7016H monitor) using a Wi-Fi Direct interface.

The Dell WR517 wireless receiver features include:

  • Wireless connectivity via IEEE 802.11 ac (Wi-Fi), bluetooth and Screencast.
  • The connectivity makes it simple and easy to connect with legacy and new systems.
  • Screenovate drivers/app to support additional/enhanced HID sharing features will be included for Windows 10, Windows 8.x and Windows 7.
Note: Apple iPhone, iPad and Macbooks are not supported. Sony smartphones are not supported as a secondary device for dual cast.
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Hardware & software requirements

In order for the Dell WR517 wireless receiver to perform optimally, it is strongly recommended that the device meets the minimum requirements for hardware and software.

Hardware requirements
  • 5th generation or later, Intel Core i5 or i7 processor
  • Intel based dual-band Wi-Fi module
Software requirements
  • Dell Wireless Monitor software for Microsoft Windows 10 & Windows 8.1
  • Latest version of Intel WiDi Utility for Microsoft Windows 7
  • Latest video and WiFi drivers installed
Operating System requirements
  • Windows 10(latest build)
  • Windows 8.1(latest build)
  • Windows 7(latest build)
  • Google Android (Android 5 or above with Miracast capability)
SLN302238_en_US__1icon Note: Apple iPhone, iPad and Macbooks are not supported. Sony smartphones are not supported as a secondary device for dual cast.
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Setting up the wireless receiver with a display

Connecting your Dell WR517 wireless receiver with a Dell C7016H conference room monitor:

  1. Use a Phillips crosshead screwdriver to fasten the two screws (shipped with the receiver) to the mounting rack on the rear of your display.
  2. Align the mounting holes of the Dell WR517 wireless receiver with the two screws that were secured on the rear side of the display, and then push the receiver downward until it is locked it into place.
  3. Connect the micro USB cable (supplied with the receiver) from the Dell WR517 wireless receiver to the USB port on the display to get power.
  4. Connect the HDMI cable (supplied with the receiver) from the Dell WR517 wireless receiver to the display.
  5. Connect your USB cable from the Dell WR517 wireless receiver to your USB keyboard and mouse.
  6. Turn On the display and the Dell WR517 wireless receiver will be activated at the same time.
SLN302238_en_US__2I_WR517_Mount1_TM_v1
Figure 1: Setting up the wireless receiver with a display. Steps 1 & 2.
SLN302238_en_US__3I_WR517_Mount2_TM_v1
Figure 2: Setting up the wireless receiver with a display. Steps 3, 4 & 5.
Note: You may turn off the wireless receiver by disconnecting the micro-USB cable from the monitor.

Navigating the Home Screen

When the input source for the monitor is set to HDMI, the Dell wireless home screen allows you to configure more advanced wireless settings of the Dell WR517 wireless receiver.

Label Item Description
1 SSID (Service Set IDentifier) Displays the network name(SSID) of the wireless receiver broadcasted over Wi-Fi and identified by your smart devices. You may change the name using the Settings menu on the home screen.
2 Settings icon The Settings menu is the main hub for your wireless receiver and general settings.
3 Information and assistance For further information, download the Dell Wireless Monitor app from Google Play Store for your Android smartphone or tablet.

SLN302238_en_US__4I_WR517_HomeScreen_TM_v1
Figure 3: Home screen.

Using the Settings menu

To navigate the Home Screen and access the Settings menu, you need to connect a USB keyboard and mouse to the Dell WR517 wireless receiver. Clicking the Settings menu icon opens the following menu options:

Menu option Description
Band Selection Allows you to switch between 2.4 GHz and 5 GHz band. The default setting is Auto.
Note: It is recommended that you use the default setting of Auto if you cannot determine the best Wi-Fi band for your device.
Rename Select to display the Rename dialog box. Then use the keyboard to change the network name(SSID) of the wireless receiver.
Advanced The default setting is Enabled, allowing you to mirror your screencast capable devices' screen in real-time.
Factory Reset Select OK to restore factory default settings. Selecting Cancel will quit without saving.
Warning: Resetting the monitor to factory defaults will rename the network name(SSID) and unpair the devices. You will be required to setup screencast of your devices again.
About This menu option will allow you to view the current firmware version number of the wireless receiver.

SLN302238_en_US__5I_DWM_HomeMenu_TM_v2
Figure 4: Settings menu.
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Setting up the wireless connection from your PC, smartphone or tablet

Dell WR517 wireless receiver allows you to wirelessly display and manage content. Wireless display is supported by Microsoft Windows 10, Windows 8.1, Google Android 5.0 or newer version operating systems via Screencast. Wireless display is supported by Microsoft Windows 7 via the Dell Wireless Monitor software.

Click on the operating system below for more instructions.

Connecting to the Dell WR517 wireless monitor from Microsoft Windows 10

  1. Verify that the device meets the Hardware and software requirements.
 
  • Press the Windows logo + K key on the keyboard.
    You can also click on the Notification Icon and click Connect in the Action Center menu.
    SLN302238_en_US__6I_DWM_Win10_Connecting_TM_v1
    Figure 4: Action Center
 
  • Select the monitor from the list.
    SLN302238_en_US__7I_DWM_Win10_Connecting-2_TM_v1
    Figure 5: Select the monitor
 
  • Follow the on-screen instructions displayed on the monitor. An 8-digit PIN code will be displayed on the monitor, enter the PIN code on your Microsoft Windows 10 device to complete the pairing process (Figure 6).
    SLN302238_en_US__8I_WR517_PIN_TM_v1
    Figure 6: Enter 8-digit PIN on your device
 

Disconnecting from a device in Microsoft Windows 10

Changing the projection mode in Microsoft Windows 10

  • Click on Allow input from a keyboard or mouse connected to this display on the computer to complete the setup process.
    SLN302238_en_US__9I_DWM_Win10_Connecting-3_TM_v1
    Figure 7: Allow input from keyboard or mouse
    1. Press the Windows logo + K key on the keyboard.
    2. Click Disconnect and your device will stop projecting to the monitor.
    1. Press the Windows logo + P key on the keyboard.
    2. Select the Projection mode of your choice.

Connecting to the Dell WR517 wireless monitor from Microsoft Windows 8.1

  1. Verify that the device meets the Hardware and software requirements.
 
  • Press the Windows + C key on the keyboard to open the Charms menu.
    You can also swipe-in from the right to open the Charms menu.
    SLN302238_en_US__10I_DWM_Win8_Connectin_TM_v1
    Figure 8: Charms bar
 
  • Click Devices and then select Project.
    SLN302238_en_US__11I_DWM_Win8_Connectin-2_TM_v1
    Figure 9: Devices menu
 
  • Click Add a wireless display and select the monitor
    SLN302238_en_US__12I_DWM_Win8_Connectin-3_TM_v1
    Figure 10: Add a wireless display
 
  • An 8-digit PIN code will be displayed on the monitor, enter the PIN code on your Microsoft Windows 8.1 device to complete the pairing process (Figure X).
    SLN302238_en_US__8I_WR517_PIN_TM_v1
    Figure 11: Enter 8-digit PIN on your Windows device
 

Disconnecting from a device in Microsoft Windows 8.1

Changing the projection mode in Microsoft Windows 8.1

  • Click on Allow input from a keyboard or mouse connected to this display on the computer to complete the setup process.
    1. Press the Windows logo + P key on the keyboard.
    2. Click Disconnect.
    1. Press the Windows logo + P key on the keyboard.
    2. Select the Projection mode of your choice.

Connecting to the Dell WR517 wireless monitor from Microsoft Windows 7

Connecting to the Dell wireless monitor in Windows 7 requires you to install the Dell Wireless Monitor software. This application will help you connect, disconnect and change the projection mode.

  1. Verify that the device meets the Hardware and software requirements.
 
  • Download and install the Dell Wireless Monitor software from Dell Support website.
 
  • Open the Dell Wireless Monitor software. The application will automatically search for available devices.
    SLN302238_en_US__14I_DWM_Searching_TM_v1
    Figure 12: Dell Wireless Monitor software searching for nearby wireless receivers
 
  • Click Connect once the monitor name is displayed in the list.
    SLN302238_en_US__15I_DWM_Connecting_TM_v1
    Figure 13: Connecting using Dell Wireless Monitor software
 
  • An 8-digit PIN code will be displayed on the monitor, enter the PIN code on your Microsoft Windows 7 device to complete the pairing process (Figure X).
    SLN302238_en_US__8I_WR517_PIN_TM_v1
    Figure 14: Enter 8-digit PIN on your Windows device
 

Disconnecting from a device in Microsoft Windows 7

Changing the projection mode in Microsoft Windows 7

  • If you are prompted to update the Firmware of the monitor, click Yes.
    1. Open the Dell Wireless Monitor software.
    2. Click Disconnect and your device will stop projecting to the monitor.
    1. Open the Dell Wireless Monitor software.
    2. Select the Projection mode of your choice.

Connecting to the Dell WR517 wireless monitor from Google Android

  1. Verify that the Android smartphone or tablet meets the Hardware and software requirements.
 
  • Go to the app drawer and open the Dell wireless monitor app.
    SLN302238_en_US__1icon Note: Download the Dell Wireless Monitor app from Google Play Store.
    SLN302238_en_US__18I_DWM_Android_Connecting_TM_v2
    Figure 15: Dell Wireless Monitor app
 
  • Tap Cast Settings in the Dell Wireless Monitor app.
    SLN302238_en_US__19I_DWM_Android_Connecting-2_TM_v2
    Figure 16: Cast settings
 
  • Tap on the Wireless Monitor in the list.
    SLN302238_en_US__20I_DWM_Android_Connecting-3_TM_v2
    Figure 17: Wireless displays that are detected
 
  • An 8-digit PIN code will be displayed on the monitor, enter the PIN code on your Microsoft Windows 7 device to complete the pairing process (Figure X).
    SLN302238_en_US__8I_WR517_PIN_TM_v1
    Figure 18: Enter 8-digit PIN on your Android device
 

Disconnecting from a device in Google Android

To stop projecting the screen of your Android device to the monitor, swipe down the notification share with two-finger swipe from the top of your screen and select Disconnect.

  • Allow the Bluetooth Input connection on your device.
    SLN302238_en_US__1icon Note: Ensure that you allow the bluetooth input connection to control your Android tablet or smartphone using the keyboard and mouse that is connected to the monitor.
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Updating the firmware of the Dell WR517 wireless receiver

With the OTA (over-the-air) upgrade feature, the Dell WR517 wireless receiver can be upgraded to the latest version.

Please make sure that you have the following installed and ready for successfully upgrading the firmware of the wireless receiver:

  1. Install the Dell Wireless Monitor software on your Windows PC.
  2. Connect your Windows PC to the internet.
  3. Connect your Windows PC to the wireless receiver.

The Dell Wireless Monitor software will check for the latest firmware version. Click Accept to download and install the latest firmware. Updating takes place in the background.

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Connecting a keyboard and mouse to the Dell WR517 wireless receiver

Dell wireless receiver allows user to control device from a single keyboard and mouse connected to the receiver.

  1. Connect the keyboard and/or mouse to the USB downstream port of the wireless receiver.
  2. Use the keyboard and/or mouse to control the Home Screen, PC or Android device.
SLN302238_en_US__1icon Note: Only standard USB keyboard and mice are supported.
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Troubleshooting

Issue (Symptom) Possible Solution
Laptop computer cannot connect to the Dell WR517 wireless receiver
SLN302238_en_US__1icon Note: Dell recommends Windows 10 and beyond for the best experience with Miracast. Miracast extensions are constantly refined for speed, performance, stability and compatibility. Consider upgrading to Windows 10 to solve basic Miracast problems as older versions of Windows may not have the right device drivers to meet the minimum requirements for this new technology. The Dell Wireless Receiver WR517 works best with Windows 10 and Android (5.1 and above) devices.
On older versions of Windows, when you try connecting to Dell WR517 wireless receiver you may get "not supported" error message or there may be no sound. Try the following steps to resolve the problem:
  • Check and install the latest Windows updates.
  • Install the latest video/graphics card drivers and Wi-Fi card drivers.
  • Check if your device supports Miracast. Follow these steps:
    1. Save all the open files (if required) and close all the windows.
    2. Press the Windows logo + R key on the keyboard.
    3. In the Run dialog box, type dxdiag and press the Enter key on the keyboard.
    4. In the Direct X Diagnostic Tool window, click Save All Information.
    5. Save the text file at a location of your choice.
    6. Open the text file that was saved and look for Miracast. You should now see the current availability status of Miracast.
  • Try another source device - use another Windows 10 PC, tablet or Android (5.1 or above) smartphone.
    This will help isolate if the issue is with the source device (PC or smartphone) or the Dell WR517 wireless receiver. If the alternate device is working, consult the PC or smartphone manufacturer for further assistance.
  • Verify that the necessary Miracast network ports are not blocked by firewall application, network proxy or anti-virus application. Consult your IT experts for further assistance.
  • Change the Band Selection of the wireless receiver, try with 2.4Ghz or 5Ghz. Refer to the FAQ section of this article.
  • Reset the wireless receiver to Factory Defaults. Refer to the FAQ section of this article.
Keyboard and Mouse connected to the wireless receiver not working on the laptop computer
  • Ensure to click on Allow input from a keyboard or mouse connected to this display on the laptop computer during the first time setup process.
  • Disconnect the keyboard and mouse from the wireless receiver and reconnect the keyboard and mouse.
  • Power OFF the wireless receiver, wait for 30 seconds and then power ON the wireless receiver.
  • Restart your laptop computer.
  • Reset the wireless receiver to factory defaults. Refer to the FAQ section of this article.
  • Try a different set of keyboard and mouse to see if the issue is specific to the keyboard and mouse.
Keyboard and Mouse connected to the wireless receiver not working on the Tablet or Smartphone
  • Disconnect the keyboard and mouse from the wireless receiver and reconnect the keyboard and mouse.
  • Power OFF the wireless receiver, wait for 30 seconds and then power ON the wireless receiver.
  • Restart your Android tablet or smartphone.
  • Forget the wireless receiver from the Bluetooth settings menu of the tablet or smartphone.
  • Clear data of the Dell Wireless Monitor app from the App Info menu
No Audio from the wireless receiver
  • Set the Dell wireless wireless receiver as the default playback device.
Android tablet or smartphone cannot connect to the wireless receiver
  • Using the Home Screen options on the wireless receiver, enable Dual Connection.
  • Disconnect the laptop computer (if it is connected) from the wireless receiver. Connect the Android tablet or smartphone first.
  • Verify if both the Android tablet or smartphone and laptop computer are connected to the same Wi-Fi network.
  • Verify if both the Android tablet or smartphone and the wireless receiver are using the same Band.
Video quality is not good
  • Verify if both wireless receiver and laptop computer, Android tablet or smartphone are configured to use the same Band. Refer to the User Manual of your device to learn about how to change the wireless band.
  • Using the Home Screen options, change the Band selection to 5Ghz on the wireless receiver and your laptop computer, Android tablet or smartphone.
Audio quality is not good
  • Verify if both wireless receiver and laptop computer, Android tablet or smartphone are configured to use the same Band. Refer to the User Manual of your device to learn about how to change the wireless band.
  • Using the Home Screen options, change the Band selection to 5Ghz on the wireless receiver and your laptop computer, Android tablet or smartphone.
Blu-ray disc playback does not work with Cyberlink PowerDVD 1.3 Blu-ray playback is supported over Miracast with Cyberlink PowerDVD version 1.4 or higher. Please ensure that Cyberlink PowerDVD is updated to version 1.4 or higher.
Cannot see the wireless receiver name on the computer, tablet or smartphone
  • Power OFF the wireless receiver, wait for 30 seconds and then power ON the wireless receiver.
  • Restart your laptop computer, Android tablet or smartphone.
  • Using the Home Screen options, change the Band selection to Auto.
Long connection time when switching between Windows 7 PCs

This is a design limitation and not a defect. Below are the expected connection timing:

  • Reconnecting on the same Windows 7 PC - 5 seconds estimated time
  • One Windows 7 PC to another Windows 7 PC - 30 seconds estimated time
  • Windows 7 PC to Windows 10 device - 10 seconds estimated time
Cannot connect to the wireless receiver on a network behind a firewall (corporate network) If you have administrator rights on your Windows 10 or Windows 8.1 PC, you can try the following steps:
  1. Press the Windows logo key and X on the keyboard.
  2. Click Command Prompt (Admin) option in the menu.
  3. Type netsh advfirewall firewall add rule name="Wireless Display (DELL)" dir=in action=allow program=%%SystemRoot%%\System32\WUDFHost.exe enable=yes profile=any and press the Enter key.
  4. Restart the computer.

Contact your IT administrator to review the following settings and verify that the settings do not block Wi-Fi Direct, Virtual Wi-Fi port 7236 which is used for screen cast:
  1. Windows firewall settings
  2. 3rd party firewall application settings (if applicable)
  3. Local group policy
  4. Anti-virus application settings
  5. VPN settings (if applicable)
  6. Network router settings

For Windows 10 and Windows 8.1 PCs, request your network administrator to add an incoming rule to Windows firewall advanced security to allow wireless display to accept connection on any protocol and on all network profiles (domain, private or public).

Disclaimer: Do not attempt to do this on your own without consulting your network administrators. Please always ensure that you have your network administrators’ prior approval and guidance before attempting this. Dell will not be liable in any manner whatsoever for any unauthorized, improper and/or incorrect action on your part.

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Common error messages

Error Message Solution
Channel optimization
The W-Fi channel between your Windows device and Dell WR517 wireless receiver has been changed. To optimize the performance, it is advised to reconnect to the wireless receiver.		 Reconnect your Windows computer, Android smartphone or tablet to the wireless receiver.

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Frequently asked questions

Here are some frequently asked questions. Click on the questions below to find more information.

|

In order for the Dell WR517 wireless receiver to perform optimally, it is strongly recommended that the device meets the minimum requirements for hardware and software.

Hardware requirements
  • 5th generation or later, Intel Core i5 or i7 processor
  • Intel based dual-band Wi-Fi module
Software requirements
  • Dell Wireless Monitor software for Microsoft Windows 10 & Windows 8.1
  • Latest version of Intel WiDi Utility for Microsoft Windows 7
  • Latest video and WiFi drivers installed
Operating System requirements
  • Windows 10(latest build)
  • Windows 8.1(latest build)
  • Windows 7(latest build)
  • Google Android (Android 5 or above with Miracast capability)
SLN302238_en_US__1icon Note: Apple iPhone, iPad and Macbooks are not supported.

The maximum resolution supported by Dell WR517 wireless receiver is 1920 x 1080.

At any given time, you can connect One device to the Dell WR517 wireless receiver. Dual connection is not supported.

Ensure that the keyboard and mouse are connected to the Dell WR517 wireless receiver. Once the keyboard and mouse are connected, you can access the home screen settings and also control the device that is connected to the wireless receiver.

To change the name of the Dell WR517 wireless receiver, follow these steps:

  1. Ensure that the keyboard and mouse are connected to the wireless receiver.
  2. Power ON the monitor.
  3. Set the source of the monitor to HDMI. You should now see the home screen of Dell WR517 wireless receiver.
  4. Click on the gear icon on the top-right corner.
  5. Click Rename and enter a name of your choice.
  6. Click OK to save the settings.

To check the current firmware version number of the Dell WR517 wireless receiver:

  1. Ensure that the keyboard and mouse are connected to the wireless receiver.
  2. Power ON the monitor.
  3. Set the source of the monitor to HDMI. You should now see the home screen of Dell WR517 wireless receiver.
  4. Click on the gear icon on the top-right corner.
  5. Click on the gear icon on the top-right corner.
  6. Click About.

Currently, Apple iPhone or iPad is not compatible with Dell WR517 wireless receiver.

Currently, Apple Macbooks are not compatible with Dell WR517 wireless receiver.

With the OTA (over-the-air) upgrade feature, the firmware of the Dell WR517 wireless receiver can be upgraded to the most up-to-date version.

  1. Install the Dell Wireless Monitor software on your Windows PC.
  2. Connect your Windows PC to the internet and verify if you are able to browse websites.
  3. Connect your Windows PC to the Dell WR517 wireless receiver. Refer to the Setting up the wireless connection from your PC, smartphone or tablet section of this article.

The Dell Wireless Monitor software will check for the latest version. If a newer version is detected, click Accept to download and install. Firmware upgrade happens in the background.

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Cause

Not applicable.

Résolution

Not applicable.

Produits concernés

Dell WR517 Wireless Module
Propriétés de l’article
Numéro d’article: 000142195
Type d’article: Solution
Dernière modification: 07 Aug 2024
Version:  4
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