Symptômes
This problem manifests by the UI showing Backups that has not completed for days and the SQL computer does not show the process ddbmsqlsv running in Windows Task Manager.
ADM log (/var/log/brs/adm/adm.log) shows the following errors.
c
om.emc.dpsg.ecdm.baseresourceservice.exception.ValidationServiceException: The value of state field is invalid.
2022-07-26T03:07:45.556Z ERROR [] [adm-backupRequest-exec-18096] [00000000-0000-4000-a000-000000000000][][][TRACE_ID:8c9d36eb157e41b5;EXEC_ID:bb31a15258157f64][] [c.e.d.e.a.s.s.p.v.v.AgentBackupRequestor.getFuture(809)] - Exception caught from callable Exception Details : com.emc.dpsg.ecdm.baseresourceservice.exception.ValidationServiceException: The value of state field is invalid.
Thrown from
com.emc.dpsg.ecdm.baseresourceservice.sp.common.Validations.check(Validations.java:678)
com.emc.dpsg.ecdm.commonresourceservice.sp.activity.BaseActivityResourceModifierAndDecorator.validateFieldsWithCurrentDBValues(BaseActivityResourceModifierAndDecorator.java:776)
com.emc.dpsg.ecdm.commonresourceservice.sp.activity.BaseActivityResourceModifierAndDecorator.checkBeforeUpdate(BaseActivityResourceModifierAndDecorator.java:812) , exception java.util.concurrent.ExecutionException: com.emc.dpsg.ecdm.baseresourceservice.exception.ValidationServiceException: The value of state field is invalid
NOTE: This article only applies if the previous error is seen in adm.log or adm*gz
Cause
ADM service tries to fail the tasks that are stopping responding. However, during this process, the code encounters some exceptions leaving the jobs stopping responding. It is expected that this problem be resolved in the next version.
Résolution
Contact PowerProtect Data Manager Support to apply a workaround to this problem.
Produits
PowerProtect Software