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How to Create a Support Request Online for Your, In-warranty Dell Product

Résumé: This article explains the procedure to open a Service request using the Dell support page.

Cet article concerne Cet article ne concerne pas Cet article n’est associé à aucun produit spécifique. Toutes les versions du produit ne sont pas identifiées dans cet article.
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Instructions

Overview

Submitting a support request for an in-warranty Dell product is easier with Service Request Online.
Submit a support request on the web, and a Dell representative responds within one business day.

Save time by running hardware diagnostics on your Dell computer and submitting the results online, helping Dell representatives quickly diagnose the issue.
With Service Request Online, monitor all activity that is related to the Service Request and also communicate with Dell on the support history page. For more information, see the How to create a Support Request Online section below.

NOTE: Create a Service Request or email is available in select regions and for select Dell devices. If this option is unavailable in your region or for your Dell device, choose another option to contact Dell device Support.

How to create a Service Request (SR)Online?

  1. Browse to the Dell support pagehttps://www.dell.com/support/
  2. On the upper left of the page hover over "Support" and click "Service Request & Dispatch Status"
  3. On the next page, click "Create New Service Request"
  4. Click "Enter Service Tag/Product ID" and enter it into the field on the next page.
  5. Click the "Next" button, and choose an appropriate issue from the dropdown list
  6. The support page presents resources to help with resolution, but if the issue still persists click the "Next" button to continue raising a support request
  7. From the "Available support options," click "Start Chat" and enter the requested information in the pop-out chat panel
  8. The Virtual Assistant (VA) makes multiple attempts to resolve the issue and then asks if the issue is resolve
  9. If the issue still persists, click "No" and a Service SR is generated and the VA will navigate you to an assistant

How to check an open SR?

  1. Browse to the Dell support pagehttps://www.dell.com/support/
  2. In the "Service Request" box under "How can we help you," click "Visit Service Request"

 

 

 

How To Create a Support Request Online:

Duration: 00:03:27 (hh:mm:ss)
When available, closed caption (subtitles) language settings can be chosen using the CC icon on this video player.


 

Frequently Asked Questions

Click the sections below for more information. Alternatively, click Expand all or Collapse all, to expand or close all the sections simultaneously.

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The file types that are supported for attachments in Service Request Online are:
  • PDF
  • Microsoft Excel spreadsheet
  • Microsoft Word document
  • BMP
  • JPG
  • TIFF
  • RAW
  • GIF
  • PNG
  • ZIP
  • 7z

The maximum file size that is supported is 15 MB.

Dell Technologies recommends that you run the hardware diagnostics (where applicable). The diagnostic results help Dell representatives diagnose issues quickly and help save time.
You may also choose to skip the diagnostics (if available), however, you may be required to run the diagnostic later in order to receive further support.

To review the support history for a Dell computer:
  1. Browse to the Find Support Requests page.
  2. Click Sign In and sign in to your Dell account.
    Alternatively, you can enter the Service Tag of the Dell computer and email address that is used to create the service request.
    Or, click Detect PC to identify your Dell computer and follow the on-screen instructions to install the SupportAssist application. See the Dell Knowledge Base article Dell SupportAssist for more information.
  3. Change the second drop-down menu to Filter by date created.
  4. The service requests are listed in the order that they were created.

Informations supplémentaires

Out of Warranty support Out of warranty?
No problem, Browse to the Dell.com/support website and enter your Dell Service Tag and view our offers.

NOTE: Offers are only available for US, Canada, UK, France, Germany, China, and Japan personal computer customers. Server and Storage not applicable

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Propriétés de l’article
Numéro d’article: 000132371
Type d’article: How To
Dernière modification: 04 nov. 2024
Version:  13
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