Dell Computer Does Not Work With a Thunderbolt 3 Device
You may encounter an issue where a Dell computer with a USB Type-C port does not support a connection to a Thunderbolt 3 device (such as a Dell Thunderbolt Dock (TB16). This is a result of either:
The system does not meet the hardware requirements for Thunderbolt 3.
The system can but was not ordered with an OPTIONAL Thunderbolt 3 controller.
Cause
Note: If the system was not ordered with the Thunderbolt 3 options, it cannot be added later.
Résolution
Ensure That Your System is Equipped With a Thunderbolt 3 Controller
While many Dell systems are equipped with a USB Type-C port, many of these systems do not have the optional Thunderbolt 3 controller. These systems have the USB Type-C port which can be used with Thunderbolt 3 on systems that are so equipped, but USB Type-C is the default port (Without Thunderbolt) for several systems.
Types of USB Type-C ports:
Power or Charge Battery
Data use only (select systems only)
Display Port over USB
Thunderbolt 3 device support (Optional on many systems, Standard on select systems)
These systems have USB Type-C but DO NOT HAVE Thunderbolt 3 capability:
Latitude 5175 2-in-1
Latitude 5179 2-in-1
Latitude 5280
Latitude 5290
Latitude 5480 (U or H processor and Unified Memory Architecture (UMA) integrated graphics)
Latitude 5580 (U or H processor and Unified Memory Architecture (UMA) integrated graphics)
Latitude 5490
Latitude 5590
Latitude 5285
Latitude 5289
Display Port over USB Type-C ONLY:
Vostro 13-5390
Vostro 13-5391
Vostro 14-5490
Vostro 15-5590
Vostro 15-5581
Here is an example of a USB Type-C system order SKU: 338-BKXK Intel HD Graphics 620 with DisplayPort over USB Type-C with Core i5 vPro
These systems are compatible with the Dell USB Type-C Dock (WD15)
Systems that have optional Thunderbolt 3 capability have a USB Thunderbolt configuration option listed in the BIOS regardless of having a Thunderbolt 3 option installed.
If the system DOES NOT have Thunderbolt 3 capability, the thunderbolt options are disabled and cannot be selected in the BIOS.
These systems can be configured at the time of purchase with optional Thunderbolt 3 capability:
Latitude 5480 (H series processor with Discrete Graphics)
Latitude 5491
Latitude 5580 (H series processor with Discrete Graphics)
Latitude 5591
Latitude 7280 with vPro
Latitude 7380 with vPro
Latitude 7480 with vPro
Latitude 7290
Latitude 7390
Latitude 7490
Latitude 5570 (H series processor with Discrete Graphics)
Latitude 7275
Latitude 7370
Precision 3510
Precision 7510
Precision 7710
Precision 3520
Precision 3530
Precision 7520
Precision 7720
XPS 12 9250
Thunderbolt 3 is standard on the following systems:
Out of warranty? No problem. Browse to the Dell.com/support website and enter your Dell Service Tag and view our offers.
Note: Offers are only available for US, Canada, UK,France, Germany, and China personal computer customers. Server and Storage not applicable.
Produits concernés
Latitude 5280/5288, Latitude 5290, Latitude 7280, Latitude 7290, Latitude 7370, Latitude 7390, Latitude 5480/5488, Latitude 5490, Latitude 5491, Latitude 7480, Latitude 7490, Latitude 5580, Latitude 5590, Latitude 5591, Latitude 5175 2-in-1
, Latitude 5179 2-in-1, Latitude 7275, Latitude E5570, Precision 3530, Precision 5520, Precision 7520, Precision 7530, Precision 7720, Precision 7730, Precision 3510, Precision 5510, Precision 7510, Precision 7710, XPS 12 9250, XPS 13 9350, XPS 13 9365 2-in-1, XPS 13 9370, XPS 15 9550, XPS 15 9560, XPS 15 9570, XPS 15 9575 2-in-1
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Propriétés de l’article
Numéro d’article: 000130984
Type d’article: Solution
Dernière modification: 17 juil. 2024
Version: 8
Trouvez des réponses à vos questions auprès d’autres utilisateurs Dell
Services de support
Vérifiez si votre appareil est couvert par les services de support.
Propriétés de l’article
Numéro d’article: 000130984
Type d’article: Solution
Dernière modification: 17 juil. 2024
Version: 8
Trouvez des réponses à vos questions auprès d’autres utilisateurs Dell
Services de support
Vérifiez si votre appareil est couvert par les services de support.