Alienware Update/ Dell Update/dell Command Update (AU/DU/DCU) is Unable to Check for Updates
Résumé: This article provides information on Alienware Update/ Dell Update/ Dell Command Update(AU/DU/DCU) lands up with an error message.
Symptômes
On some System Models, Alienware Update/ Dell Update/Dell Command Update(AU/DU/DCU) “Check for updates” results in failure, and prompt "Unable to retrieve computer inventory Information."
Cause
This failure happens due to an internal component inside DCU having an issue in scanning the computer.
This is a pre-requisite step for the scan operation and hence failing to show the updates. A sample screenshot of Dell Update(DU) with this failure is shown below(See Figure. 1). The same error would be seen on Alienware Update(AU) and Dell Command Update(DCU) as well.
This is a pre-requisite step for the scan operation and hence failing to show the updates. A sample screenshot of Dell Update(DU) with this failure is shown below(See Figure. 1). The same error would be seen on Alienware Update(AU) and Dell Command Update(DCU) as well.
Figure. 1 error message
Résolution
In order to resolve this failure, “Dell Update Recovery Utility” needs to be downloaded and installed on your computers. Please check if your computer has installed this application or click below link to download:
Produits concernés
Alienware Update, Dell Command | Update, Dell UpdatePropriétés de l’article
Numéro d’article: 000185515
Type d’article: Solution
Dernière modification: 21 May 2021
Version: 3
Trouvez des réponses à vos questions auprès d’autres utilisateurs Dell
Services de support
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Propriétés de l’article
Numéro d’article: 000185515
Type d’article: Solution
Dernière modification: 21 May 2021
Version: 3
Trouvez des réponses à vos questions auprès d’autres utilisateurs Dell
Services de support
Vérifiez si votre appareil est couvert par les services de support.