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Numéro d’article: 000217913
Dell VxRail: VxRail Manager network adapter is disconnected after the cluster is powered off then powered on
Résumé: In an external vCenter environment, after power cycle the VxRail cluster. Network adapter 1 of the VxRail Manager VM is shown as disconnected causing the VxRail plug-in missing.
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Symptômes
After shutting down and powering on a VxRail cluster in an external vCenter environment, the VxRail plug-in is missing from vCenter UI.
Check the VxRail Manager VM configuration, the Network Adapter 1 is disconnected.
When trying to configure the adapter again, the error message "Fail to connect virtual device ethernet0" appears.
Note: ethernet0 in the VxRail Manager Operating System maps to Network adapter 1 of the VM in vCenter.
Check the VxRail Manager VM configuration, the Network Adapter 1 is disconnected.
When trying to configure the adapter again, the error message "Fail to connect virtual device ethernet0" appears.
Note: ethernet0 in the VxRail Manager Operating System maps to Network adapter 1 of the VM in vCenter.
Cause
This is a known VMware issue that a Virtual Machine may caused by a generic configuration fault during power on.
Check the /var/log/hostd.log file on the host that the VM resides, there is an error message like:
Check out this VMware article for more information:
https://kb.vmware.com/s/article/2149260
https://kb.vmware.com/s/article/2116934
Check the /var/log/hostd.log file on the host that the VM resides, there is an error message like:
N3Vim5Fault20GenericVmConfigFault9ExceptionE(Fault cause: vim.fault.GenericVmConfigFault)
Check out this VMware article for more information:
https://kb.vmware.com/s/article/2149260
https://kb.vmware.com/s/article/2116934
Résolution
1. Find the VxRail Manager whose Network Adapter 1 is disconnected, click Edit Settings in the VM Hardware tab to edit the VM hardware configuration.
2. Take note of the network name in the drop-down menu of the disconnected adapter. This should be the vCenter Server Network, and this name is needed in a later step. Remove the disconnected adapter by clicking the x button, then click OK to confirm the change.
3. Click Edit Settings again in the VM Hardware tab to edit the VxRail Manager VM hardware configuration again.
4. Select ADD NEW DEVICE > Network Adapter.
5. A device called New Network is available. Click the drop-down menu in the New Network section and select the vCenter Server Network noted in step2. Click OK to confirm.
6. Confirm that the VxRail Manager Network Adapter 1 is connected.
2. Take note of the network name in the drop-down menu of the disconnected adapter. This should be the vCenter Server Network, and this name is needed in a later step. Remove the disconnected adapter by clicking the x button, then click OK to confirm the change.
3. Click Edit Settings again in the VM Hardware tab to edit the VxRail Manager VM hardware configuration again.
4. Select ADD NEW DEVICE > Network Adapter.
5. A device called New Network is available. Click the drop-down menu in the New Network section and select the vCenter Server Network noted in step2. Click OK to confirm.
6. Confirm that the VxRail Manager Network Adapter 1 is connected.
Propriétés de l’article
Dernière date de publication
19 Jan 2024
Version
2
Type d’article
Solution