Passer au contenu principal
  • Passer des commandes rapidement et facilement
  • Afficher les commandes et suivre l’état de votre expédition
  • Créez et accédez à une liste de vos produits

TPM Firmware Downgrade to TPM Version 1.2 Fails with Error "Update FAILED: Invalid source version"

Résumé: If you encounter this error message when flashing the TPM 1.2 firmware on certain Kaby Lake systems, you may need to change or downgrade your firmware.

Cet article concerne Cet article ne concerne pas Cet article n’est associé à aucun produit spécifique. Toutes les versions du produit ne sont pas identifiées dans cet article.

Symptômes


You may receive the following error "Update FAILED: Invalid source version" when flashing the TPM 1.2 firmware on Kaby Lake systems. This article provides additional information on this issue and the steps to take for a resolution.


TPM Firmware Downgrade to TPM Version 1.2 error

The error message "Update FAILED: Invalid source version" may occur when flashing the TPM 1.2 firmware on Kaby Lake systems (see Figure 1). This error is caused by flashing the incorrect TPM 1.2 firmware version. Version 5.81.0.0 for Nuvaton TPMS was the version that existed prior to Dell shipping most Kaby Lake systems. When Kaby Lake started shipping we released Nuvaton TPM FW 5.81.2.1 as an update from 5.81.0.0. All systems should be proactively updated to Version 5.81.2.1 if they are using a Nuvaton TPM in 1.2 mode regardless of year created or processor.

SLN305184_en_US__1TPM Firmware Downgrade Error
Figure 1: TPM Firmware Downgrade Error

If you are having difficulties flashing the TPM from version 5.81.0.0 to 5.81.2.1, try instead updating TPM 2.0 Firmware Update version 1.3.2.8_V1 listed below.

Current TPM firmware versions provided by Dell as of February 2018:

You can also verify which firmware flashes the system supports by checking the driver page of that platform (not the Service Tag specifically) on the Dell's Support Website.

SLN305184_en_US__2icon NOTE: Windows 7 is still not supported on Kaby Lake system models, so this applies only to systems running Windows 10 in Legacy mode.

How to downgrade the TPM firmware from 2.0 to 1.2

For the Kaby Lake systems, follow the steps below to downgrade the TPM firmware from 2.0 to 1.2:

SLN305184_en_US__2icon NOTE: The error may also occur on systems with the Windows 7 32-bit operating system and the Intel Skylake processor installed. If you see the error on this configuration when downgrading to TPM 1.2, select the Clear setting in the BIOS under the Security / TPM 2.0 Security settings, then disable the SHA-256 setting. After clearing TPM, reboot the computer and perform the TPM downgrade through the BIOS flash update utility from the F12 boot selection menu.
  1. Disable BitLocker first from the Manage BitLocker pane if currently enabled:
    • Click Start, type manage bitlocker and hit Enter (Figure 2):

      SLN305184_en_US__4Open Manage BitLocker
      Figure 2: Open Manage BitLocker Control Panel

    • From the BitLocker Drive Encryption Control Panel pane, select Turn off BitLocker (Figure 3):

      SLN305184_en_US__5BitLocker Drive Encryption Control Panel
      Figure 3: BitLocker Drive Encryption Control Panel

    • Click Turn off BitLocker to confirm (Figure 4):

      SLN305184_en_US__6Turn off BitLocker confirmation prompt
      Figure 4: Turn off BitLocker confirmation prompt

    • Proceed with Step 2 after decryption is complete.
  2. Click Start and type powershell in the search box.
  3. Right-click PowerShell (x86) and select Run as admin.
  4. Type the following PowerShell command Disable-TpmAutoProvisioning and hit Enter.
  5. Confirm the result AutoProvisioning : Disabled (Figure 5):

    SLN305184_en_US__7AutoProvisioning Disabled setting
    Figure 5: AutoProvisioning : Disabled PowerShell setting

  6. Click Start and type tpm.msc in the search box, then hit Enter.
  7. In the right-side Actions pane, select Clear TPM…
  8. Reboot and hit F12 to proceed with clearing when prompted.
  9. Download and Run the TPM 1.2 firmware utility (Version 5.81.2.1_V3)from the following location: Dell TPM 1.2 Update Utility (Version 5.81.2.1_V3). Or you can follow the steps below to manually search for and install the file:
    • Go to the following site: Dell Support / Drivers & Downloads.
    • If the link does not go to the specific Drivers & Downloads page for your computer, enter the service tag or search for your computer model.
    • Select the Security category.
    • The latest Dell TPM 1.2 Firmware Update Utility will show in the menu. Click the download link to install the update.
  10. Reboot when prompted to install the firmware.
    SLN305184_en_US__2icon NOTE: Make sure the computer is connected to AC power.
  11. After the laptop completes the firmware upgrade and reboots, verify in the Device Manager>Security devices section (or in the BIOS>Security section) that it says TPM 1.2 Security.
  12. Turn on BitLocker.

Cause

none

Résolution

refer to the symptoms above

Produits concernés

Security
Propriétés de l’article
Numéro d’article: 000128718
Type d’article: Solution
Dernière modification: 20 Feb 2024
Version:  4
Trouvez des réponses à vos questions auprès d’autres utilisateurs Dell
Services de support
Vérifiez si votre appareil est couvert par les services de support.