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Troubleshooting Internet Connectivity Issues on Your Dell Computer

Résumé: Learn how to resolve common internet connection issues on your Dell computer that matches the Operating system.

Cet article concerne Cet article ne concerne pas Cet article n’est associé à aucun produit spécifique. Toutes les versions du produit ne sont pas identifiées dans cet article.

Symptômes

Affected Operating Systems:

  • Windows 10
  • Ubuntu

For help with your Wireless, Wired, or Mobile Broadband adapter, reference the expanding sections. The links that are provided take you to articles containing information, how-to's, and troubleshooting steps.

Cause

Not Applicable

Résolution

Windows 10

  • HomeGroup has been removed from Windows 10 (Version 1803). Reference the Microsoft Knowledge Base article HomeGroup removed from Windows 10 (Version 1803) This hyperlink is taking you to a website outside of Dell Technologies. for more information and alternate means to share files and printers.
  • To resolve shared folders issues, perform the following steps:
    1. In the Search box type, troubleshoot.
    2. Touch or click Troubleshoot (System settings).
    3. Scroll down the page until you see Share Folders under Find and fix other problems.
    4. Touch or click Share Folders.
    5. Touch or click Run the troubleshooter and follow the prompts.
  • OneDrive is a free online storage that comes with your Microsoft account. Save your files there and you can get to them from any computer, tablet, or phone. For more information, reference the Microsoft Knowledge Base article OneDrive on your personal computer This hyperlink is taking you to a website outside of Dell Technologies.
  • When at a public location (coffee shop, library, airport, hotel, so forth) you should set your network location to Public, this helps protect you from intruders. In order to be able to browse other computers or printers on your local network, the network location has to be set to Private. Perform the following steps to change the network location.
    1. Ensure you are connected wirelessly before performing the steps.
    2. Touch or click the network icon Available Networks, either in the taskbar or in the hidden icons area (Figure 1).
      Note: Both are located in the lower bottom-right corner of the screen.
      Windows 10 Hidden Icons Arrow
      Figure 1: Hidden Icon Location
    3. Find the wireless network listing that reads as connected.
    4. Touch or click Properties.
    5. Touch or click Public or Private as desired.
    6. Close the window.
Video: WiFi Tips (Official Dell Tech Support)

Duration: 01:59
When available, closed caption (subtitles) language settings can be chosen using the Settings or CC icon on this video player.

Windows 10

  • HomeGroup has been removed from Windows 10 (Version 1803). Reference the Microsoft Knowledge Base article HomeGroup removed from Windows 10 (Version 1803) This hyperlink is taking you to a website outside of Dell Technologies. for more information and alternate means to share files and printers.
  • To resolve shared folders issues, perform the following steps:
    1. In the Search box type, troubleshoot.
    2. Touch or click Troubleshoot (System settings).
    3. Scroll down the page until you see Share Folders under Find and fix other problems.
    4. Touch or click Share Folders.
    5. Touch or click Run the troubleshooter and follow the prompts.
  • OneDrive is a free online storage that comes with your Microsoft account. Save your files there and you can get to them from any personal computer, tablet, or phone. For more information, reference the Microsoft Knowledge Base article OneDrive on your personal computer.This hyperlink is taking you to a website outside of Dell Technologies.
  • When at a public location (coffee shop, library, airport, hotel, so forth) you should set your network location to Public, this helps protect you from intruders. In order to be able to browse other computers or printers on your local network, the network location has to be set to Private. Perform the following steps to change the network location.
    1. Ensure you are connected wirelessly before performing the steps.
    2. Touch or click the network icon Available Networks, either in the taskbar or in the hidden icons area (Figure 1).
      Note: Both are located in the lower bottom-hand corner of the screen.
      Windows 10 Hidden Icons Arrow
      Figure 1: Hidden Icon Location
    3. Find the wireless network listing that reads as connected.
    4. Touch or click Properties.
    5. Touch or click Public or Private as desired.
    6. Close the window.
 

Informations supplémentaires

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Propriétés de l’article
Numéro d’article: 000124368
Type d’article: Solution
Dernière modification: 12 Aug 2024
Version:  32
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