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How to Troubleshoot No Audio When Using the HDMI ARC eARC Port on Alienware Gaming Monitors
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Article détaillé
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Résumé:
This article provides the troubleshooting steps for no audio when using the ARC/eARC port on Alienware gaming monitors.
Article détaillé
Instructions
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Présenter les résultats, faire des commentaires
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Instructions
Affected Products:
Alienware 32 4K QD OLED Gaming Monitor AW3225QF
Alienware 27 4K Dual-Resolution Gaming Monitor AW2725QF
Ensure that the monitor firmware is updated to the latest version.
Use a High-Speed HDMI cable to connect the Alienware monitor to the soundbar.
Note:
If the soundbar supports ARC only, an HDMI
2.0 or above
cable is required.
If the soundbar supports eARC, an HDMI
2.1
cable is required.
Some soundbars come with an HDMI cable in the box. Ensure the HDMI cable meets the requirements stated above.
The HDMI cable that comes in the Alienware monitor box is a
High-Speed HDMI 2.1
cable.
Some soundbars have more than one HDMI port. Ensure the HDMI cable is connected to the
HDMI port that supports ARC/eARC
.
Note:
Some soundbars do not have the words ARC/eARC printed next to the HDMI port.
Check the documentation to identify the correct port
.
Ensure the HDMI cable is connected to
HDMI (eARC/ARC)
port of the Alienware monitor (check the monitor documentation to identify the correct port).
Ensure that
HDMI CEC
is turned on in the OSD:
Open the OSD and go to
Others
>
HDMI CEC
.
Produits concernés
Alienware 27 4K Dual-Resolution Gaming Monitor AW2725QF, Alienware 32 4K QD OLED Gaming Monitor AW3225QF
Propriétés de l’article
Numéro d’article:
000224050
Type d’article:
How To
Dernière modification:
26 Aug 2024
Version:
6
Trouvez des réponses à vos questions auprès d’autres utilisateurs Dell
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Propriétés de l’article
Numéro d’article:
000224050
Type d’article:
How To
Dernière modification:
26 Aug 2024
Version:
6
Trouvez des réponses à vos questions auprès d’autres utilisateurs Dell
Consulter la communauté
Services de support
Vérifiez si votre appareil est couvert par les services de support.
Vérifier l’état du support