How to Get Support for VMware Carbon Black Products Sold at Dell
Résumé: This article covers how to obtain support for VMware Carbon Black products sold directly through Dell.
Symptômes
VMware Carbon Black software support is available when purchased with a ProSupport for Software (PS4SW) warranty. VMware Carbon Black products that can be purchased with a PS4SW:
- VMware Carbon Black Endpoint Standard
- VMware Carbon Black Enterprise EDR
- VMware Carbon Black Audit and Remediation
- VMware Carbon Black Workload Protection
- VMware Carbon Black Container Security
- VMware Carbon Black Vulnerability Management for Workloads
- VMware Carbon Black Vulnerability Management for Endpoints
Cause
VMware Carbon Black products that are purchased through Dell without a PS4SW warranty include only limited software support on accessing the cloud console.
Résolution
Self-Help Options
Most technical information can be found by referencing the:
To obtain support:
- Go to https://www.dell.com/support/home.
- To the right of the page, select Contact Support and then click either:
- Contact Technical Support if you have a Dell software service tag available.
- Contact Order Support if you do not have a Dell service tag and need assistance gaining access to the software.
Figure 1: (English Only) Contact Support
Click the appropriate option for more information.
- Click Enter service tag.
Figure 2: (English Only) Identify your device
- Type your software Service Tag and then click Submit.
Figure 3: (English Only) Enter your Service Tag and click Submit
- The software Service Tag is obtained through your product order.
- If you are unable to locate the appropriate service tag, reach out to your sales agent for assistance.
- On prompt, select either International Support or Support in [REGION].
Figure 4: (English Only) Choose your Region
- [REGION] is based on the country or region that the product was purchased at.
- Your [REGION] may differ from the above screenshot.
- From the drop-down menu, select Software and 3rd party applications and then click Next.
Figure 5: (English Only) Select Software and 3rd party applications
- Select an available contact option.
Figure 6: (English Only) Select contact option
- Type your Order Number and then click Find My Order.
Figure 7: (English Only) Click Find My Order
- To the right of the page, click Contact Customer Support.
Figure 8: (English Only) Click Contact Customer Support
- From the drop-down, select Missing or Wrong Items.
Figure 9: (English Only) Select Missing or Wrong Items
- Select an available contact option.
Figure 10: (English Only) Select contact option
- Contact options may differ by your region.
- Reference this article (000126222) when contacting technical support.
To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.