Numéro d’article: 000179019
If you are experiencing any of the following sound or audio playback symptoms on your Dell computer, follow the steps in this article to troubleshoot and resolve the sound or audio playback issue.
Having trouble with the microphone or audio recording on your Dell computer? Learn How to Troubleshoot Audio or Sound Recording Issues.
Audio playback issues can occur due to corrupt audio drivers, speaker or headphone connections, incorrect audio playback settings, and more.
Expand the sections below for more information, and follow the troubleshooting steps in a sequence.
Audio ports are exposed to elements that may cause a build-up of dust or even physical damage. Audio performance issues may occur if there is any damage that is caused to the audio cables or the audio ports on the computer.
If you notice that the port or connector has dust or other contaminants, use a can of compressed air to clean the ports.
If you notice physical damage, contact Dell Technical Support to learn more about repair options that are available in your region. If there is no damage, go to the next step.
A simple reboot can resolve many issues almost immediately. Restarting the computer effectively clears the memory (RAM) and ensures that any errant processes and services that start are shut down.
Restarting the computer closes all the applications and software running on the computer. This includes applications running on the taskbar and services that are running in the background.
If the audio playback issue persists, go to the next step.
Most desktop computers come with 3 or more audio connectors. Most laptops come with one combo connector that supports both headphones and a microphone. Verify that the speaker or soundbar cables are connected properly from the device to the computer. Audio connectors and plugs on the sound card are color-coded on desktops to help with a proper connection (Figure 1).
Figure 1: Illustration of audio ports on a desktop computer. To learn what each color code means, see the User Manual of your Dell computer.
If the audio playback issue persists, go to the next step.
Learn How to Pair Dell Bluetooth Devices in Windows 11 and Windows 10. Or learn how to Connect to a Bluetooth Device From Your Dell Computer in Windows 8(8.1).
If the audio playback issue persists, go to the next step.
The default audio playback device is Microsoft Windows's device to output (play) sound. You can select which device to use by default when connecting speakers, soundbar, earphones or headphones, Bluetooth headset, or other audio devices to the computer. Windows can play audio through the speaker or line-out port, Bluetooth, HDMI, DisplayPort (DP), or USB-C Thunderbolt 3 ports. Selecting the correct playback device and checking the volume settings for audio playback to work on the computer is essential.
If the audio playback issue persists, go to the next step.
Microsoft Windows includes various troubleshooters that are designed to quickly diagnose and automatically resolve many personal computer problems. Although Windows Troubleshooter cannot fix hardware problems, they are a great place to start if you encounter a problem with the computer. Windows Troubleshooters are built into the Control Panel in Windows 11, Windows 10, Windows 8.1, or Windows 8.
If the audio playback issue persists, go to the next step.
Dell Technologies recommends updating the device drivers and BIOS as part of your scheduled update cycle. Device drivers and BIOS updates may contain feature enhancements or changes that help keep your system software current and compatible with other computer modules (hardware and software) as well as increased stability.
It is essential to update the following device drivers for optimal audio or sound playback performance and to resolve common audio or sound playback-related issues:
Download and install the latest Dell drivers from the Dell.com/support/drivers website.
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If the audio playback issue persists, go to the next step.
Running a hardware diagnostic test can help you identify hardware-related problems and provide you with troubleshooting steps to help resolve the issue. To determine if your Dell computer is experiencing a hardware problem, it is recommended that you first run a hardware diagnostic test. Dell offers both integrated and online diagnostics.
If the computer can boot into Windows and has an active Internet connection, run a hardware diagnostic test on the sound or audio card using Dell SupportAssist.
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If the audio playback issue persists, go to the next step.
Windows updates can support your Windows operating system in many ways. Windows updates can solve specific problems, provide protection from malicious attacks, or even add new features to the operating system.
If the audio playback issue persists, go to the next step.
System Restore is an integrated Windows tool that is designed to protect and repair the operating system. When something goes wrong with your computer, System Restore should be used before restoring the computer to factory default settings.
Learn How to Use System Restore in Microsoft Windows.
If the audio playback issue persists, go to the next step.
If the diagnostic tests on the audio or sound card passed, it is most definitely an issue that is related to software installed on the computer. If the above troubleshooting steps did not resolve the issue, you can try to restore the computer to factory default settings as a last resort.
Dell computers are built with a small amount of hard disk space that is reserved for reinstalling the operating system. This method is the easiest way to restore the computer to factory condition. The restoration process deletes all user data from the computer, so be sure to back up all your files before beginning this process.
Select the operating system that is installed on your computer to find more information about how to restore the computer to factory default settings:
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If the audio playback issue persists after restoring or reinstalling the operating system, contact Dell Technical Support.
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Browse our Audio and Speakers site for more information and support.
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29 juil. 2024
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