Numéro d’article: 000178139

Lights not responding on Alienware and G Series computers after installing the Alienware Command Center

Résumé: If the lights on your Alienware system turn off or stop responding to the changes you make you can attempt to run a repair installation using the latest version of the Alienware Command Center. To download the latest version of the Alienware Command Center visit Dell's support site. ...

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Contenu de l’article

Symptômes

Description

When you install the Alienware Command Center, the ELC Firmware can get corrupted causing the lights on the system to stay off or not responsive to changes done in the Alienware Command Center.

The ELC Firmware may get corrupted for several reasons, including a sudden shutdown, disconnecting or reconnecting the AC Adapter during installation.

Supported Systems:

	Alienware and Dell G-Series Systems Supporting Alienware Command Center 5.0 and higher

Solution

Run a repair installation of Alienware Command Center following the steps below:

Download the latest version of Alienware Command Center from the Dell Drivers Page
Run the setup without uninstalling the previous version of the Alienware Command Center
Once the installation starts you will receive a prompt with options to Modify, Repair or Remove
Click on Repair to force the installation to flash the firmware again.
Restart the system and confirm if the issues persist