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How to Get Support for VMware Carbon Black Products Sold at Dell

Résumé: This article covers how to obtain support for VMware Carbon Black products sold directly through Dell.

Cet article concerne Cet article ne concerne pas Cet article n’est associé à aucun produit spécifique. Toutes les versions du produit ne sont pas identifiées dans cet article.
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Symptômes

VMware Carbon Black software support is available when purchased with a ProSupport for Software (PS4SW) warranty. VMware Carbon Black products that can be purchased with a PS4SW:

  • VMware Carbon Black Endpoint Standard
  • VMware Carbon Black Enterprise EDR
  • VMware Carbon Black Audit and Remediation
  • VMware Carbon Black Workload Protection
  • VMware Carbon Black Container Security
  • VMware Carbon Black Vulnerability Management for Workloads
  • VMware Carbon Black Vulnerability Management for Endpoints

Cause

VMware Carbon Black products that are purchased through Dell without a PS4SW warranty include only limited software support on accessing the cloud console.

Résolution

Self-Help Options

Most technical information can be found by referencing the:

To obtain support:

  1. Go to https://www.dell.com/support/home.
  2. To the right of the page, select Contact Support and then click either:
    • Contact Technical Support if you have a Dell software service tag available.
    • Contact Order Support if you do not have a Dell service tag and need assistance gaining access to the software.

Contact Support
Figure 1: (English Only) Contact Support

Click the appropriate option for more information.

  1. Click Enter service tag.

Identify your device
Figure 2: (English Only) Identify your device

  1. Type your software Service Tag and then click Submit.

Enter your Service Tag
Figure 3: (English Only) Enter your Service Tag and click Submit

Note:
  • The software Service Tag is obtained through your product order.
  • If you are unable to locate the appropriate service tag, reach out to your sales agent for assistance.
  1. On prompt, select either International Support or Support in [REGION].

Choose your Region
Figure 4: (English Only) Choose your Region

Note:
  • [REGION] is based on the country or region that the product was purchased at.
  • Your [REGION] may differ from the above screenshot.
  1. From the drop-down menu, select Software and 3rd party applications and then click Next.

Select Software and 3rd party applications
Figure 5: (English Only) Select Software and 3rd party applications

  1. Select an available contact option.

Select contact option
Figure 6: (English Only) Select contact option

  1. Type your Order Number and then click Find My Order.

Click Find My Order
Figure 7: (English Only) Click Find My Order

  1. To the right of the page, click Contact Customer Support.

Click Contact Customer Support
Figure 8: (English Only) Click Contact Customer Support

  1. From the drop-down, select Missing or Wrong Items.

Select Missing or Wrong Items
Figure 9: (English Only) Select Missing or Wrong Items

  1. Select an available contact option.

Select contact option
Figure 10: (English Only) Select contact option

Note:
  • Contact options may differ by your region.
  • Reference this article (000126222) when contacting technical support.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Produits concernés

VMware Carbon Black
Propriétés de l’article
Numéro d’article: 000126222
Type d’article: Solution
Dernière modification: 27 juil. 2023
Version:  22
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