Retrieve a BitLocker Recovery Password or Key Package Using the Dell Data Security Recovery Portal

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Résumé: This article guides you through the process to retrieve your BitLocker recovery password or key package, from the Dell Data Security Recovery Portal, for a BitLocker protected drive managed by the Dell Security Management Server. ...

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Using a web browser on your desktop or mobile device go to https://servername.company.com:8091.

Note:

The example FQDN (fully qualified domain name) differs from the server in your environment.
Port 8091 may differ from the port that is used in your environment by the recovery portal.

Figure 1: (English Only) Desktop Recovery Portal login

Figure 2: (English Only) Mobile Recovery Portal Login

Enter the recovery ID of the BitLocker protected drive that you are trying to recover, then click get recovery password or create key package.

Note: For assistance locating the BitLocker recovery key ID, reference How to Locate the BitLocker Recovery Key ID for a BitLocker Protected Drive.

Figure 3: (English Only) Desktop recovery portal

Figure 4: (English Only) Mobile recovery portal

Note: For more information about the Dell Data Security Server, see the knowledge base articles below:

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.