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Adobe Product Code Has Already Been Redeemed

Résumé: This article discusses how to troubleshoot Adobe error message "This code has already been redeemed."

Cet article concerne Cet article ne concerne pas Cet article n’est associé à aucun produit spécifique. Toutes les versions du produit ne sont pas identifiées dans cet article.

Symptômes

Affected Products:

Adobe Acrobat
Adobe Photoshop Elements
Adobe Premier Elements


An error This code has already been redeemed is generated if a redemption code was previously used.
Enter This code has already been redeemed

Note: The redemption code was removed from the above screenshot.

Dell sells two types of licenses for Adobe:

  • Perpetual (one time)
  • Cloud (subscription)

Customers who purchase a perpetual Adobe license are delivered a redemption code through:

  • Dell Digital Delivery if purchased with Dell hardware
  • Dell Digital Locker if purchased without Dell hardware

The redemption code can be redeemed to download one copy of the product and an associated serial number.

Caution: Once a redemption code is redeemed, the code is no longer valid.

Cause

The Adobe product must be deactivated before reimaging an operating system or installing the product on another computer. For more information, reference Adobe Activation and deactivation troubleshootingThis hyperlink is taking you to a website outside of Dell Technologies..

Failure to deactivate the product results in the above error.

Résolution

Dell technical support is unable to resolve this error directly. To resolve the error, you must Contact Adobe supportThis hyperlink is taking you to a website outside of Dell Technologies. directly and provide:

  • Adobe ID
  • Redemption Code
  • Error message
Note:
  • For more information about Adobe ID, reference Solve Adobe account sign-in issuesThis hyperlink is taking you to a website outside of Dell Technologies..
  • If Adobe redirects you to Dell for support on this issue, Dell requires:
    • Chat or email transcript
    • Adobe CaseID
    • Error Message
    • Adobe ID

Informations supplémentaires

   

Vidéos

   

Produits concernés

Business and Office
Propriétés de l’article
Numéro d’article: 000177554
Type d’article: Solution
Dernière modification: 11 Oct 2024
Version:  11
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