Passer au contenu principal
  • Passer des commandes rapidement et facilement
  • Afficher les commandes et suivre l’état de votre expédition
  • Créez et accédez à une liste de vos produits

How to Install or Update the Thunderbolt Controller Driver and Firmware Using Dell Command | Update on Dell Computers

Résumé: How to install and update the Thunderbolt controller driver and the Thunderbolt firmware using Dell Command | Update on Dell computers.

Cet article concerne Cet article ne concerne pas Cet article n’est associé à aucun produit spécifique. Toutes les versions du produit ne sont pas identifiées dans cet article.

Symptômes

Affected Products:

Dell Command | Update
Dell Thunderbolt Docks


Note: Dell Command | Update is used to keep the computers drivers and firmware up to date.

Cause

  • The Thunderbolt driver is only seen once a Thunderbolt capable device is connected to the computer.
  • The Thunderbolt firmware is not visible to the computer through Dell Command | Update. Even when the computer has a Thunderbolt controller.
    • The Thunderbolt firmware update tool has to be run at least once in order to create the Registry entries that are needed for Dell Command | Utility to access the information.

 

Résolution

  • Once you have confirmed that your computer has been purchased with the Thunderbolt controller.
  • You have confirmed that Dell’s Command | Update utility is not installing or updating the Thunderbolt controller driver and firmware. You can go through the following steps:

To install the driver manually:

  1. Ensure that a Thunderbolt device is plugged into computer.
  2. Go to Dell Support page.
  3. Under Which product do you need help with, enter the Service Tag of your supported Dell device and click Submit, or click Detect PC.
  4. On the Product Support page for your Dell device, click Drivers & Downloads.
  5. Click Manually find a specific driver for you [model].
  6. Check Chipset checkbox under Category dropdown.
  7. Locate Intel Thunderbolt Controller Driver in list and select Download on the right side of the page.
  8. Locate the downloaded file on your computer (in Google Chrome, the file appears at the bottom of the Chrome window), and run the executable file.
  9. Follow the on-screen instructions to install and update to the latest version.

Dell Command | Update utility can only update the firmware once you have manually installed the first revision of the firmware from the Dell Support Site:

  1. Ensure that a Thunderbolt device is plugged into computer.
  2. Go to Dell Support page.
  3. Under Which product do you need help with, enter the Service Tag of your supported Dell device and click Submit, or click Detect PC.
  4. On the Product Support page for your Dell device, click Drivers & Downloads.
  5. Click Manually find a specific driver for you [model].
  6. Check Chipset checkbox under Category dropdown.
  7. Locate Intel Thunderbolt 3 Firmware in list and select Download on the right side of the page.
  8. Locate the downloaded file on your computer (in Google Chrome, the file appears at the bottom of the Chrome window), and run the executable file.
  9. Follow the on-screen instructions to install and update to the latest version.

Dell Command | Utility can now look for newer revisions as they come out.

Informations supplémentaires

Recommended Articles

Here are some recommended articles related to this topic that might be of interest to you.

Propriétés de l’article
Numéro d’article: 000177188
Type d’article: Solution
Dernière modification: 09 Oct 2024
Version:  9
Trouvez des réponses à vos questions auprès d’autres utilisateurs Dell
Services de support
Vérifiez si votre appareil est couvert par les services de support.