Passer au contenu principal
  • Passer des commandes rapidement et facilement
  • Voir les commandes et de suivre l'état de votre expédition
  • Profitez membres seulement récompenses et des remises
  • Créez et accédez à une liste de vos produits

How to Perform a Hard Reset on a Computer Easily and Effectively

Sommaire: A hard reset is recommended as the first step to fixing many common issues. This process helps by draining residual power that may be causing the problem.

Cet article s’applique à Cet article ne s’applique pas à Cet article n’est lié à aucun produit spécifique. Toutes les versions de produits ne sont pas identifiées dans cet article.

Instructions

Affected Platforms:

  • OptiPlex
  • Latitude
  • Inspiron
  • Alienware
  • Precision Workstations
  • Vostro
  • XPS
  • Dell G-Series

A hard reset of your Dell computer means:

  • Turning off your computer
  • Disconnecting all power sources from the computer
  • Draining any residual power from the computer

If your Dell computer does not turn on or boot into the operating system, it is recommended that you first perform a hard reset. Performing a hard reset fixes many problems by draining the residual power that may be causing the problem.

Note: Performing a hard reset does not impact any personal files on the computer.

The capacitors on the system board can store residual or static electricity (also known as flea power) even if the computer is turned off, disconnected from the AC adapter and without a battery.

To perform a hard reset on a Dell computer, follow these steps:

  1. Turn off the computer.
  2. Disconnect the power cable (for desktops) or disconnect the AC adapter and remove the battery (for Dell laptops with removable battery).
Note:
  1. Disconnect all devices such as USB drives, printers, webcams, and media cards (SD/xD).
  2. Press and hold the power button for 15 to 20 seconds to drain the residual power.
  3. Connect the power cable (for desktops) or AC adapter and battery (for laptops).
  4. Turn on the computer.

Renseignements supplémentaires

Produits touchés

Alienware, Inspiron, Legacy Desktop Models, OptiPlex, Vostro, XPS, G Series, G Series, Alienware, Inspiron, Latitude, Vostro, XPS, Legacy Laptop Models, Fixed Workstations, Mobile Workstations
Propriétés de l’article
Numéro d’article: 000139016
Type d’article: How To
Dernière modification: 06 juin 2024
Version:  12
Obtenez des réponses à vos questions auprès d’autre utilisateurs de Dell
Services de soutien
Vérifiez si votre appareil est couvert par les services de soutien.