Managing security and technical advisories within MyService360

Introduction

A DSA is a document that is issued by Dell Technologies to address security vulnerabilities in its products. A DSA contains information about the affected products, important security information, and recommendations to address the issue. For more information, see https://www.dell.com/en-us/shop/security-center/cp/security-and-trust-center.

A DTA is a proactive notification by Dell Technologies for issues that may affect your IT operations such as data loss, data unavailability, loss of system functionality, or anything that could result in a significant safety risk. A DTA provides the steps to eliminate or minimize the impact of such issues.

For information about setting up email notification for DSAs and DTA, see Set up email notifications for security and technical advisories article.

Common features and functionality for advisories management

The heads-up display for the HEALTH & RISK tab displays the number of critical, high, medium, and low DSAs and DTAs using interactive dials. You can hover over the sections of the dial to view the number of advisories in each category or click the center of the dial to go to the corresponding tab.

Figure 1: Heads-up display

You can view the information available for the advisories using the Table or Visualizations view. The default filters applied for the Dell Security Advisories and Dell Technical Advisories tabs are as follows:

• Advisories Date
• Install Base Status
  • Install
  • Install – T&M
  • Shipped
  • None
• Remediation Status
  • New
  • Reviewed
  • Work in Progress

Figure 2: Table view

Figure 3: Visualizations view 

Remediate an advisory

To review and update the remediation status for an advisory, perform the following: 

1. Click the required advisory link in the ADVISORY ID column.

Figure 4: Advisory ID column

2. Review the details displayed for the advisory.

Figure 5: Review advisory details

3. Perform one of the following:

• If the advisory is not applicable for your products, click Not Applicable. 

• If the advisory is applicable for your products, click Reviewed. 

4. If you click Reviewed, in the Manage Affected Products section, select the product for which you want to update the remediation status.

Figure 6: Manage Affected Products section

5. Click Modify Resolution.

Figure 7: Modify Resolution window

6. From the Modify Resolution list, perform one of the following:

• If the advisory is applicable and you have not scheduled the upgrade, click Not Scheduled.
• If the upgrade based on the recommendation in the advisory has not been completed successfully, click Scheduled for Action.
• If you have successfully completed the upgrade, click Resolution Completed.
• If the advisory does not affect any product that is installed in your environment, click Not Applicable.

7. Enter any required notes in the Composite Notes box and click Submit. 

The RESOLUTION TRACKING column is updated for the selected products. The advisory status that is displayed in the STATUS column in the Table view is also updated.