I installed the Active Control Panel but got an error message: "A supported tablet was not found." What is the issue? Your system is not compatible with the pen. See the list of Compatible Systems.
What is the recommended battery type? Alkaline batteries are recommended for these pens. The pens use two 319 coin-cell batteries.
How do I preserve battery life? To preserve battery life, ensure that the tip is not pressed when the pen is not in use. For example: When storing the pen, make sure the pen is secure so that the tip is not accidentally pressed. Pressing the tip is equivalent to writing and this drains the battery.
Does the pen have a power off option? The pen does not have a power off option. If the tip or side buttons have not been pressed for 10 minutes, the pen goes to sleep mode where the power consumption is lower. To switch the pen to active mode again, press the tip or any side button.
What information is required when contacting Dell Tech Support? Before contacting Dell Tech Support, get the following information ready:
Order Number
System Service Tag.
PPID found on the box (PPID starts with CN), or the Date Code found on the pen body.
Dell Active Pen - PN557W, Dell Active Pen - PN556W
Tuotteet
Latitude 5285 2-in-1, Latitude 5289 2-in-1, Latitude 5290 2-in-1, Latitude 7200 2-in-1, Latitude 7210 2-in-1, Latitude 7285 2-in-1, Latitude 5300 2-in-1 Chromebook, Latitude 5300 2-in-1, Latitude 5310 2-in-1, Latitude 7389 2-in-1
, Latitude 7400 2-in-1, Latitude 9410, Latitude 9440 2-in-1, Latitude 9510, XPS 13 9365 2-in-1, XPS 15 9575 2-in-1
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Artikkelin ominaisuudet
Artikkelin numero: 000133503
Artikkelin tyyppi: Solution
Viimeksi muutettu: 26 syysk. 2023
Versio: 7
Etsi vastauksia kysymyksiisi muilta Dell-käyttäjiltä
Tukipalvelut
Tarkista, kuuluuko laitteesi tukipalveluiden piiriin.
Artikkelin ominaisuudet
Artikkelin numero: 000133503
Artikkelin tyyppi: Solution
Viimeksi muutettu: 26 syysk. 2023
Versio: 7
Etsi vastauksia kysymyksiisi muilta Dell-käyttäjiltä
Tukipalvelut
Tarkista, kuuluuko laitteesi tukipalveluiden piiriin.