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Número del artículo: 000132245

Monitor Has No Power, and the Power LED is Off

Resumen: How to troubleshoot a monitor that has no power.

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Contenido del artículo

Síntomas

No video and the power button LED has no light.

Causa

No cause information.

Resolución

Monitor Has No Power, and the Power LED is Off

If the monitor appears to have no power and there is no indication that the power LED is on, try these steps to see if any one of them will correct the issue:

  1. Press the power button and wait for three to five seconds.
  2. Test the power outlet being used by plugging in another electrical device and verify that there is power.
  3. Ensure that the power cable is fully inserted at both ends.
  4. Swap with a known-good power cable, if one is available.
  5. Verify the exact location of the power light on the monitor by using the monitor's User Guide. These can be in different locations on different monitor models.

If there is an indication of power but there is no video that is displayed by the monitor, refer to: How to Troubleshoot Display or Video Issues on a Dell Monitor

If the monitor still indicates that there is no power after these steps, contact: Dell Technical Support

Record the monitor's PPID number and have it ready for Dell Technical Support, as agents are required to record the PPID number of the monitor in their call logs.

SLN122575_en_US__4Monitors More information and support for your Dell monitor, laptop, or tablet screen can be found on our Monitor Support site.

Información adicional

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Propiedades del artículo

Fecha de la última publicación

20 dic 2023

Versión

7

Tipo de artículo

Solution

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