This guide gives a brief description on the functions and features of Dell Encryption Enterprise Self-Encrypting Drive Manager and Dell Encryption Personal Self-Encrypting Drive Manager.
The following are commonly asked questions about Dell Encryption Enterprise Self-Encrypting Drive Manager and Dell Encryption Personal Self-Encrypting Drive Manager:
Dell Encryption Enterprise Self-Encrypting Drive Manager and Dell Encryption Personal Self-Encrypting Drive Manager are in the download for Dell Encryption Enterprise and Personal. They can be downloaded from https://www.dell.com/support. For more information, reference How to Download Dell Encryption Enterprise or Dell Encryption Personal.
The master installer version may be identified to verify system requirements and more. For more information, reference How to Identify the Version of the Dell Data Security Master Installer.
Child installers may be extracted from the master installer to install Dell Encryption Enterprise or Personal Self-Encrypting Drive Manager. For more information, reference How to Extract Child Installers from the Dell Data Security Master Installer.
The version of Dell Encryption Enterprise and Personal Self-Encrypting Drive Manager is identified using the UI or the installer. For more information, reference How to Identify the Dell Encryption Enterprise and Personal Self-Encrypting Drive Manager Version.
Dell Encryption Enterprise and Personal Self-Encrypting Drive Manager system requirements differ between versions. For more information, reference:
For supported Windows 10 feature updates, reference Dell Data Security Windows Version Compatibility.
Dell Encryption Enterprise and Personal Self-Encrypting Drive Manager can be installed on Windows. For more information, reference How to Install Dell Encryption Enterprise or Personal Self-Encrypting Drive Manager.
Dell Encryption Enterprise Self-Encrypting Drive Manager can manually check for policy updates. For more information, reference How to Check for Policy Updates for Dell Data Security.
If using self-encrypting drive (SED) Block SID Authentication, a BIOS admin password must be activated. If SED Block SID Authentication is unnecessary, it can be disabled. For more information, reference Pre-Boot Authentication Will Not Activate Due to SED Block SID Authentication Enabled.
The log collection process for Dell Encryption Enterprise and Personal Self-Encrypting Drive Manager uses an application that is called DiagnosticInfo to collect the logs. For more information, reference How to Collect Logs for Dell Data Security Using DiagnosticInfo.
The log collection process for the pre-boot authentication (PBA) environment differs depending on whether the endpoint uses the UEFI or Legacy BIOS mode. For more information, reference How to Collect Logs for the Dell Data Security Pre-Boot Authentication Environment.
A self-encrypting drive must be deprovisioned before uninstalling the Dell Data Security software, preparing the drive for use in a different endpoint, or reimaging the drive. For more information, reference How to Deprovision Dell Encryption Enterprise Self-Encrypting Drive Manager or Dell Encryption Personal Self-Encrypting Drive Manager.
Dell Encryption Enterprise and Personal Self-Encrypting Drive Manager can be removed using the Dell Data Security Uninstaller. For more information, reference How to Run the Dell Data Security Uninstaller.
To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.