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Reference Table of ePSA, PSA Error Codes, and Troubleshooting Steps (2000-8NNN Series)

Resumen: Refer to the section that matches the code you received, and follow the instructions listed in the Next Steps column. The 2000-8NNN informative messages below are unlikely to be displayed unless they deal with removable devices or media. ...

Este artículo se aplica a Este artículo no se aplica a Este artículo no está vinculado a ningún producto específico. No se identifican todas las versiones del producto en este artículo.
Consulte estos recursos

Instrucciones

Notes:
  • One of the most common tasks requested when troubleshooting a system is to update the system Basic Input/Output System (BIOS) also called the system setup.
    It is strongly suggested that the BIOS be updated to the most current version available before running diagnostics. For more information, refer to Dell Knowledge base article What is BIOS and How to Download and Install the latest BIOS?
 
  • Depending on the version of the BIOS on your computer the results may change concerning the component that is listed. Make note of not only the ePSA error and validation code but which component is listed
 
  • The last three digits in the code are called the beep code. These beeps occur when the system is unable to display a message. For example, error code 2000-0142 has a beep code of 142 which may be manifest by 1 beep – pause - 4 beeps – pause - 2 beeps. In this case, the beeps are trying to inform the operator that the hard drive self-test was unsuccessful.
   
  • The easiest way to search the table for a code is to press and hold the Ctrl (control) key and to press the f key, this opens the find or search function. Enter the code exactly as it was shown to you.
Error Code (PSA and ePSA)



Error Message



What does this mean?



Next Steps
PSA NA

ePSA 2000-8001 (Not used with UEFI BIOS)		 BIOS - No BIOS support for software interrupt [x] function[x] [x] The motherboard BIOS revision may not be current. Update the BIOS to the most current version and the issue should resolve.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8002 (Not used with UEFI BIOS)		 BIOS - No BIOS support for SMI interface function(x). The motherboard BIOS revision may not be current. Update the BIOS to the most current version and the issue should resolve.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8002		 BIOS - Sensor [x] exceeded thermal zone [d]. Peak zone was [d]. The system thermal sensor is indicating a high value. The motherboard BIOS revision may not be current. Update the BIOS to the most current version and the issue should resolve.
  • Update to the latest BIOS.
  • Inspect the computer for clogged or obstructed air vents.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8003		 BIOS - Fan - Unable to set Manufacturing Mode The motherboard BIOS revision may not be current. Update the BIOS to the most current version and the issue should resolve.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8004		 BIOS - Fan - Unable to determine fan speeds The motherboard BIOS revision may not be current. Update the BIOS to the most current version and the issue should resolve.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8005 (Not used with UEFI BIOS)		 LCD - LCD BIST not supported. The LCD BIST may not exist on all systems.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8005		 FAN - Fan - Fan speed failure. Expected at least %d, observed %d. The fan is not operating at the expected speed.
  • Update to the latest BIOS.
  • Inspect the computer for clogged or obstructed air vents.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8006 (Not used with UEFI BIOS)		 BIOS - No chipset event timer. Ensure that BIOS is current.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8006		 Fan - Unable to set fans to ([d], [d], or [d]) speed. The fan is not operating at the expected speed.
  • Update to the latest BIOS.
  • Inspect the computer for clogged or obstructed air vents.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8007 (Not used with UEFI BIOS)		 BIOS - Timer expected [d] observed [d] An internal timer is not counting correctly.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8007		 Fan - Log contains Fan events or Timer expected [d] observed [d] This message is informational only and provides a record of fan-related events.
  • Clear Log.
PSA NA

ePSA 2000-8008		 Diagnostics -
  1. Out of memory! fMalloc() Failed!
  2. Unable to allocate memory for object data. Unable to [s] testable memory.
  3. Unable to start application processors.
  4. Unable to stop all APs.
 The system may be unstable and should be rebooted.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8009		 Diagnostics - Cannot find memory to free! The System may be unstable and should be rebooted.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-800B (Not used with UEFI BIOS)		 BIOS - Retrieve vendor ID function error The system may be unstable.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-800C (Not used with UEFI BIOS)		 BIOS - Get/Set inverter mode function error. Vendor: [s] Revision: [d] The motherboard BIOS revision may not be current. Update the BIOS to the most current version and the issue should resolve.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-800D (Not used with UEFI BIOS)		 BIOS - Set lamp off function error. Vendor: [s] Revision: [d] The motherboard BIOS revision may not be current. Update the BIOS to the most current version and the issue should resolve.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-800E (Not used with UEFI BIOS)		 BIOS - Set lamp on function error. Vendor: [s] Revision: [d] The motherboard BIOS revision may not be current. Update the BIOS to the most current version and the issue should resolve.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-800F (Not used with UEFI BIOS)		 BIOS - Restore function error. Vendor: [s] Revision: [d]. The motherboard BIOS revision may not be current. Update the BIOS to the most current version and the issue should resolve.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8010		 System Board High-Precision event timer not found.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8011		 USB Device Diagnostics - Invalid status returned from the device The attached USB device is returning an invalid status to the BIOS.
  • Reseat the USB Device.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8012		 Diagnostics - Unknown test number [d]. An unexpected test number was passed to a device under test.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8012		 Diagnostics - Unknown test [d] selected. An unexpected test number was passed to a device under test.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8012		 Diagnostics - Invalid parameter that is passed to the device. An unexpected parameter was passed to a device under test.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8013 (Not used with UEFI BIOS)		 Diagnostics - LCD [s] does not support test commands. Update the BIOS to the most current version and the issue should resolve.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8014		 Diagnostics - ADDF module ([s]) device ([s]) failed with error code [x], number [x]. No EPSA beep code mapped! The diagnostics program has run an external module, which has reported an unusual error.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8015		 Diagnostics - Unable to stop all APs. The computer may be unstable.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8015		 Diagnostics - Unable to stop all APs. The computer may be unstable and should be rebooted. The computer may be unstable.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8016		 Diagnostics - Battery - unable to retrieve battery health Make sure that the battery is properly seated and rerun the diagnostics.
  • Reseat the Battery
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8017		 BIOS - Battery - BIOS has no support for battery health. This optional feature may not be supported.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8018		 Diagnostics - Fatal: The module reported multiple test results! The system may be unstable.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8019		 Diagnostics - Unable to log to NVRAM The system may be unstable.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8020		 Diagnostics - Low memory. [d]k bytes free! The system may be unstable.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8021		 BIOS - SMBIOS DIMM configuration did not match. Make sure BIOS is current, reboot and rerun the diagnostics.
  • Update to the latest BIOS.
  • Inspect the computer for clogged or obstructed air vents.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8022		 Fan - The (%s) fan is not a constant speed LCM Fan. The system is expected to have a constant speed liquid cooling fan. That fan is not being detected.
  • Update to the latest BIOS.
  • Inspect the computer for clogged or obstructed air vents.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8115		 Diagnostics - Unable to stop all APs The system may be unstable.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8135		 Charger - Unable to detect charger. The test is expecting the charger to be attached. Verify that the charger is attached and rerun the test.
  • Update to the latest BIOS.
  • Reattach the charger to the computer and AC outlet making sure that the power cable is firmly connected to the power block.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8136		 Charger - Unexpectedly detected charger. The charger was found when the test was requesting it be disconnected. Rerun the test.
  • Update to the latest BIOS.
  • Make sure the AC Charger is not connected to the computer.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8137		 Charger - The charger is not supplying power. A bad charger is being used on the system.
Check that charger is plugged in. Rerun the diagnostic.
  • Update to the latest BIOS.
  • Reattach the charger to the computer and AC outlet, making sure that the power cable is firmly connected to the power block.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8138		 Charger - The AC power adapter wattage and type cannot be determined. The battery may not charge. A bad charger or a non-Dell charger is being used on the system.
  • Update to the latest BIOS.
  • Reattach the charger to the computer and AC outlet, making sure that the power cable is firmly connected to the power block.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8154		 Tape Drive - Tape Drive [d] - S/N [s], ULTRIUM [d] media found but drive. Requires ULTRIUM [s] for [s] Install the correct tape drive media.
  • Use correct media.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8155		 Tape Drive - Tape Drive [d] - S/N [s], data read does not match data that is written. Try different tape drive media.
  • Use different media.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8156		 Tape Drive - Tape Drive [d] - S/N [s], no media cannot test drive. Insert writable tape drive media.
  • Insert writable media.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8157		 Tape Drive - Tape Drive [d] - S/N [s], the drive is not a supported drive. Tape drive model is unknown and not supported by diagnostics.
  • Reseat the Drive.
  • Test with a known good drive if possible.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8158		 Backplane - [DRIVE] Drive [d] - incorrect status = [x], [s] The string indicates that the backplane, expander, or removable hard drive is reporting an incorrect status.
  • Reseat the drives/cables/connections.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8160		 PERC - PERC Battery [d] - incorrect status = [x], [s] Servers Only. The [s] string may be one of the following messages:
  1. Battery missing or disconnected.
  2. Replace the battery pack.
  3. Remaining capacity low.
  • Reseat parts.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8165		 OS - MBR code is unknown, possibly infected by a virus. The Master Boot Record on the Hard Disk Drive has unrecognized code present which is an indication of a virus infecting the system. It is recommended that you scan your system with an up-to-date anti-virus application.
  • Update and run your anti-virus software.
  • Update or reinstall your OS.
PSA NA

ePSA 2000-8166		 OS - Detected virus (s) A virus appears to be infecting the system. It is recommended that you scan your system with an up-to-date anti-virus application.
  • Update and run your anti-virus software.
PSA NA

ePSA 2000-8170		 PCIe - Training error on device PciTag [s] VendorID [x] DeviceID [x] SVid [x] SDid [x] Link Degraded, maxLinkWidth = x[d], negotiatedLinkWidth = x[d] The system is reporting an error on a PCIe adapter.
  • Reseat the PCIe adapter.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8171		 PCIe - PCI device in physical Slot [x]d, PCI tag [x], is present but not responding. The system is reporting an error on a PCIe adapter.
  • Reseat the PCIe adapter described.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8172		 PCIe – Speed slow PCI tag [s] VendorID [x] DeviceID [x] SVid [x] SDid [x] [s] [s]. The system is reporting an error on a PCIe adapter.
  • Reseat the PCIe adapter described.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8335 ARM-based tablets only.		 Video - The user indicated that one or more full-color screens showed pixel errors. One or more full-color screens showed pixel errors.
  • Repeat the PSA diagnostics.
  • Verify visually that there are pixels of the wrong color or missing.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8336 ARM-based tablets only.		 Video - User indicated that the Gray Scale screen is not properly displayed. The Gray Scale screen was not properly displayed.
  • Repeat the PSA diagnostics.
  • Verify visually that the greyscales are not showing properly.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8337 ARM-based tablets only.		 Video - User indicated that the Cross Hatch screen is not properly displayed. The Cross Hatch screen was not properly displayed.
  • Repeat the PSA diagnostics.
  • Verify visually that the crosshatch pattern has mismatches.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8338		 BIOS [s] - DriverBinding - Supported() function, Version [x], changed PCI Command Reg of device [s] The initial string indicates the UEFI driver with an issue.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8415		 Cables - BIOS reports no testable cable/jumper/connector/sensor An internal failure of the diagnostic tool, not a hardware failure. Update the BIOS to the most current version and the issue should resolve.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA NA

ePSA 2000-8611		 Audio - User reported not hearing speaker tones. If the beep was not heard, verify that the internal speakers are connected properly. On some systems, internal speakers are a purchased option. For a given system, if the speaker is optional, it might not exist in that system. If audio is not heard, make sure to unplug anything plugged into an external headphone jack and rerun the test. External HP jacks can mute the internal speakers at the hardware level.
  • Unplug all external Audio Jacks.
  • Reseat the internal speaker connector.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, visit our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.

Información adicional

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Número del artículo: 000181162
Tipo de artículo: How To
Última modificación: 22 nov 2023
Versión:  5
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