Omitir para ir al contenido principal
  • Hacer pedidos rápida y fácilmente
  • Ver pedidos y realizar seguimiento al estado del envío
  • Cree y acceda a una lista de sus productos
Es posible que algunos números de artículo hayan cambiado. Si esto no es lo que está buscando, intente buscar todos los artículos. Buscar artículos

How to Locate the BitLocker Recovery Key in Your Microsoft Account

Resumen: Your Microsoft Account (MSA) can be accessed to locate a BitLocker recovery key by following these instructions.

Este artículo se aplica a Este artículo no se aplica a Este artículo no está vinculado a ningún producto específico. No se identifican todas las versiones del producto en este artículo.

Instrucciones

Note:
  • This article applies to devices that are not domain-joined. If you use login credentials from work or school, contact the help desk of your organization for assistance in obtaining the BitLocker recovery key.)
  • For more information, go to Microsoft’s YouTube video "How to find your BitLocker recovery keyThis hyperlink is taking you to a website outside of Dell Technologies.."

Accessing the Microsoft Account recovery keys

  1. Open a web browser and go to https://account.microsoft.com/account This hyperlink is taking you to a website outside of Dell Technologies..
  2. Click Sign in and then enter the email address of your MSA.
  3. Scroll down to Devices and then click View details for the device requesting the recovery key.

Microsoft account desktop view
Figure 1: Microsoft account desktop view

Microsoft account mobile device view
Figure 2: Microsoft account mobile device view

  1. Click Manage recovery keys.

Device Details and Manage recovery keys option
Figure 3: Device Details and Manage recovery keys option

Note: Microsoft again asks you to log in to your MSA. Follow the prompts to log in.

Selecting the Recovery Key:

The BitLocker Recovery screen shows you which recovery key is required.

BitLocker Recovery screen
Figure 4: BitLocker Recovery screen

This is important when you have multiple computers or your computer has multiple encrypted drives.

Reference the Key ID from the BitLocker recovery event screen (Figure 4) to locate the appropriate recovery key.

BitLocker Recovery keys
Figure 5: BitLocker Recovery keys

Note: Depending on the drive configuration, a computer can show multiple drives if the user chooses to encrypt additional drives.
  • OSV = Operating System Volume
  • FDV = Fixed Disk Volume (secondary disk drive)
  • RDV = Removable Disk Volume (USB Key)

Enter the recovery key from Figure 5 and then press Enter. The computer continues booting to the Windows desktop.

BitLocker Recovery screen with recovery key
Figure 6: BitLocker Recovery screen with recovery key

Información adicional

Recommended Articles

Here are some recommended articles related to this topic that might be of interest to you.


Check these resources on Microsoft's support website.

Propiedades del artículo
Número del artículo: 000204202
Tipo de artículo: How To
Última modificación: 02 ene. 2024
Versión:  3
Encuentre respuestas a sus preguntas de otros usuarios de Dell
Servicios de soporte
Compruebe si el dispositivo está cubierto por los servicios de soporte.