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Integrated webcam Flickers on Dell Laptops for Brightness Changes

Resumen: The following article describes an issue affecting Dell laptops where the integrated webcam flickers in low-light environments or where the brightness suddenly changes.

Este artículo se aplica a Este artículo no se aplica a Este artículo no está vinculado a ningún producto específico. No se identifican todas las versiones del producto en este artículo.

Síntomas

Integrated webcam must adjust to brightness changes

You may experience a flicker or take a few seconds to automatically adjust using the onboard laptop webcam. This can be seen when it is used in low light conditions or when the light levels in front of the camera suddenly change. This behavior can be observed on all Dell laptop series.

Causa

The integrated webcam is not designed to be used in low light environments or with frequent light level changes. The camera is working as it is expected to in these circumstances.

Resolución

The webcam is operating as expected in this situation. We can offer the following information about how to make some improvements.

Method One:

When the flickering is observed, you can increase the environmental light level above the minimum design spec of 150 lux. The following chart illustrates the comparative environmental lux levels:

lux chart

Method Two:

Flickering may be improved by changing the flicker reduction option in the camera settings. Changing it to 50 Hz from the default setting of 60 Hz.

Note: The camera frequency adjustment is region specific and may not be available in all regions.
 

camera compressed

Method Three:

Note: Most popular video chat applications have integrated light adjustment options to increase the brightness in low-light conditions. (For example: Applications such as zoom.) These applications are third party and the information changes from application to application. The information below is available for the Windows 11 and Windows 10 operating systems.
 

Windows 11

If you identify the integrated cameras in Windows 11 settings first, it opens further setting options to you.

Integrated Camera Settings

Windows 10

It is best practice to enable the cameras in Pro Mode in Windows 10 settings first. If that option is available to you, it opens further settings.

Camera Pro Mode

Productos afectados

G Series, Alienware, Inspiron, Latitude, Vostro, XPS, Mobile Workstations
Propiedades del artículo
Número del artículo: 000181370
Tipo de artículo: Solution
Última modificación: 27 sept 2024
Versión:  6
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