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Número del artículo: 000221460

Alienware 32 4K QD OLED Gaming Monitor AW3225QF Usage and Troubleshooting Guide

Resumen: This article provides information about how to set up and use the Alienware AW3225QF monitor. Learn how to troubleshoot common display or video issues with the Alienware AW3225QF monitor. ...

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Contenido del artículo

Instrucciones

Alienware AW3225QF Monitor

Quick Links

Getting Started with your Alienware AW3225QF Monitor Alienware AW3225QF Monitor Setup, Specifications and Service Manual Alienware Drivers & Downloads Warranty and Support Services Frequently Asked Questions
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The Alienware AW3225QF is a Quantum Dot-Organic Light Emitting Diode (QD-OLED) display that uses Oxide TFT as active element. The monitor features include:

  • 803.17 mm (31.62 in.) viewable area (measured diagonally).
  • NVIDIA G-SYNC Compatible Certification and VESA AdaptiveSync Display certification minimize graphic distortions like screen tearing and stuttering for a smoother, fluid gameplay.
  • Supports NVIDIA G-SYNC Compatible Certification and VESA AdaptiveSync Display, with a refresh rate of 240 Hz and an extremely rapid response time of 0.03 ms gray to gray.
  • Color gamut of DCI-P3 99%.
  • Dolby Vision HDR.
  • HDMI 2.1 eARC.
  • Tilt, swivel, and height adjustment capabilities.
  • Removable stand and Video Electronics Standards Association (VESA) 100 mm mounting holes for flexible mounting solutions.
  • Digital connectivity through one DisplayPort and two HDMI ports.
  • The monitor is equipped with:
    • One SuperSpeed USB 5 Gbps (USB 3.2 Gen 1) Type-B upstream port.
    • One SuperSpeed USB 5 Gbps (USB 3.2 Gen 1) Type-C downstream charging port.
    • Three SuperSpeed USB 5 Gbps (USB 3.2 Gen 1) Type-A downstream ports.
  • Plug-and-play capability if supported by your computer.
  • On-Screen Display (OSD) adjustments for ease of setup and screen optimization.
  • Supports Picture by Picture (PBP), Picture in Picture (PIP), and Console Mode
  • AW3225QF offers a couple of preset modes for user's own preference, including:
    • Creator
    • First-Person Shooter (FPS)
    • Multiplayer Online Battle Arena/Real-Time Strategy (MOBA/RTS)
    • Role-Playing Game (RPG)
    • Racing (SPORTS)
    • Three customizable game modes.
      In addition, key enhanced gaming features such as Timer, Frame Rate, and Display Alignment are provided to help improve gamer's performance and provide best-in game advantage.
  • Security-lock slot.
  • Power consumption ≤ 0.5 W in Standby Mode.
  • VESA DisplayHDR 400 True Black.
  • Optimize eye comfort with a flicker-free screen and ComfortView Plus feature.
  • The monitor uses Low Blue Light panel and is compliant with TÜV Rheinland (Hardware Solution) at factory reset or default setting. This builtin low blue light solution reduces hazardous blue light emissions by adjusting display parameters, without sacrificing true-to-life colors.
WARNING: The possible long-term effects of blue light emission from the monitor may damage your eyes, including eye fatigue or digital eye strain. The ComfortView feature is designed to reduce the amount of blue light emitted from the monitor to optimize eye comfort.
WARNING: Do not mount this monitor in vertical orientation due to the risk of damaging the monitor.

This section provides some technical specifications of the Alienware AW3225QF monitor. For more information, see the user manual of the Alienware AW3225QF monitor.

Table 1: Technical specifications of the Alienware AW3225QF monitor.
Ports and connectors
  • 1 x DisplayPort 1.4 port (HDCP 1.4 & 2.3)(Supports up to 3840 x 2160 240 Hz, DSC, HDR)
  • 2 x HDMI 2.1 (HDCP 1.4 & 2.3)(Supports up to 3840 x 2160 240 Hz FRL, HDR, VRR as per specified in HDMI 2.1) (including 1x HDMI 2.1 FRL with eARC - to support Dolby ATMOS signal pass-through)
  • 1 x USB 3.2 Gen 1 (5 Gbps) Type-B upstream port
  • 2 x USB 3.2 Gen 1 (5 Gbps) Type-A downstream ports
  • 1 x USB 3.2 Gen 1 (5 Gbps) Type-C downstream port which supports BC1.2 power-charging
  • 1 x USB 3.2 Gen 1 (5 Gbps) Type-A downstream port

For the best viewing experience, assemble the monitor stand, connect and organize the cables, and set up the monitor ergonomically.

Attaching the stand

The standard monitor stand is detached when it is shipped from the factory. To learn how to attach the standard monitor stand, see the user manual of the Alienware AW3225QF monitor.

To learn how to set up any other monitor stand or monitor arm, see the setup guide of the product.

CAUTION: Do not remove the monitor from the packaging box before attaching the stand.
NOTE: The Alienware AW3225QF monitor is heavy, handle with extreme care. We recommend having two people lift or move this monitor.

Ergonomics

Where you put your monitor is almost as important as what model you buy.

  • The monitor must be directly in front of you, at an arm’s length away (between 20-40 inches from your eyes).
  • The top edge of the screen must be set at eye level when you are sitting comfortably. Adjust your chair height or the height of the monitor to achieve this.

Connecting your monitor to the computer

To connect your Alienware AW3225QF monitor to your computer:

WARNING: Read and follow Safety Precautions When Working with Electronic and Electrical Equipment.
NOTE: Alienware AW3225QF supports display over USB-C port with Alternate mode DP 1.4. Ensure that the USB-C port on your computer supports Alternate mode DP 1.2 or above.
  1. Turn off the computer.
  2. Connect the power cable to the monitor.
  3. Connect the video cable (USB-C, DisplayPort, or HDMI) between the computer and the monitor.
    NOTE: Setting up the monitor with a Dell docking station? Learn How to Connect and Set Up a Docking Station With a Dell Laptop.
    NOTE: Setting up more than one monitor? Learn How to Set up Multiple Monitors or see the user manual of the Alienware AW3225QF monitor.
  4. Connect the USB upstream cable between the monitor and computer (if available).
  5. Turn on the monitor.
  6. Turn on the computer.

For additional product-specific information, see the user manual of the Alienware AW3225QF monitor.

Alienware AW3225QF monitor orientation must always be in landscape mode. This includes any wall-mounted monitors, monitors on a stand, or a monitor arm. In a multiple monitor setup, Alienware AW3225QF must not be rotated either to 180° (landscape) or 90° (portrait).

CAUTION: Alienware AW3225QF setup must comply with the recommended panel orientation and working angle only. Setting up the monitor in an orientation that is not recommended may damage the monitor, cause a safety hazard, or both.

When setting up your Alienware AW3225QF monitor, ensure that the front panel buttons are at the bottom right.

Using the tilt, swivel, and vertical extension

WARNING: Do not rotate the monitor to 180° (landscape). Do not set the monitor orientation at 90° (portrait).
NOTE: This is applicable for a monitor with a stand. For other stands, see the respective stand setup guide.

The monitor stand allows you to tilt and swivel the monitor to set the most comfortable viewing angle.

Alienware AW3225QF Monitor Tilt and Swivel
Figure 1: Using Tilt and Swivel on the Alienware AW3225QF monitor.

Monitors that are mounted on a wall or monitor arm must conform to the recommended panel orientation and working angle.

Alienware AW3225QF Monitor Vertical
Figure 2: Vertical extension on Alienware AW3225QF monitor.

Use the joystick on the monitor to access the on-screen display (OSD) menu of the monitor. To access the on-screen display (OSD) menu, press the joystick (Figure 3) at the bottom of the monitor.

To learn more about navigating through the on-screen display (OSD) menu, see the user manual of the Alienware AW3225QF monitor.

NOTE: The monitor automatically saves any changes that you make. Whenever you move to another menu item, exit the OSD menu, or wait for the OSD menu to automatically close.

Alienware AW3225QF Joystick
Figure 3: Alienware AW3225QF front panel buttons

Accessing the Menu Launcher

When you move or press the joystick, the Menu Launcher appears at the bottom center of the screen, allowing you to access the OSD menu and shortcut functions.
To select a function, move the joystick.
Alienware On Screen Display Menu
Figure 4: Alienware AW3225QF Joystick Control.

Table 2: Buttons on the Alienware AW3225QF monitor
Label Function Description
1 Menu To launch the OSD main menu, see Accessing the menu computer.
2 Shortcut functions When you move the joystick to the left or right to switch through the shortcut functions, the selected item is highlighted to the center position. Press the joystick to enter its submenu. After you change the settings by moving the joystick, press the joystick to save the changes before exiting.
  • Preset Modes: To choose a preferred color mode from the list of preset modes.
  • Dark Stabilizer: To access the Dark Stabilizer adjustment slider.
  • AlienVision: To choose a preferred display mode for gameplay or turn off AlienVision.
  • Brightness/Contrast: To access the adjustment sliders of brightness and contrast.
  • Input Source: To choose an input source from the list of video signals that may be connected to the monitor.
3 Exit To exit the Menu Launcher.

Resetting a monitor to factory defaults can help resolve many video or display-related issues. Reset your Alienware AW3225QF monitor to factory default settings:

  1. Use the Joystick to access the OSD menu.
  2. Scroll down to Others then Factory Reset.
  3. Resets all OSD settings to the Factory Defaults.

Alienware On Screen Display Menu
Figure 5: Alienware AW3225QF Joystick.

Diagnostic test helps determine if Alienware monitor is normal when faced with blank screen, blurry image, flickering or other abnormalities.

Verify that the monitor is working correctly by running a diagnostic test if you experience the following symptoms.

  • Your computer does not turn on or shows any sign of power.
  • Your computer does not show any indication of activity, the screen is blank and does not display the Dell logo during start-up.
  • Your computer gets stuck at the Dell logo screen or does not respond to any keys during start-up.
  • You cannot see any display on the screen.
  • You hear the windows chime, but the monitor screen is blank.

Self-Test Feature Check

Your Alienware AW3225QF monitor provides a self-test feature check that allows you to check if the monitor is functioning properly. When the monitor is connected to the computer but the screen stays dark, run the monitor self-test by following these steps:

  1. Turn off the computer and the monitor.
  2. Unplug the video cable from the back of the computer. To ensure proper self-test operation, disconnect the video cable (VGA, DVI, HDMI, DisplayPort, or USB-C cable) from the back of the computer.
  3. Turn on the monitor. A floating dialog box should appear on-screen (against a black background), if the monitor cannot sense a video signal and is working correctly. While in self-test mode, the power LED remains white. Also, depending upon the selected input, the dialog box scrolls through the screen.
  4. This box also appears during normal system operation, if the video cable becomes disconnected or damaged.
  5. Turn off the monitor and reconnect the video cable.
  6. Turn on the computer and the monitor.

If the screen remains blank, check the video card (GPU) and computer, because the monitor is functioning properly.

During the manufacturing process, it is not uncommon for one or more pixels to get stuck in an unchanging state. Such pixel issues are hard to see and do not affect the display quality or usability. Learn more about Dell Display Pixel Guidelines.

The following table contains information about troubleshooting common display-related issues on your Alienware AW3225QF monitor.

Alternatively, learn How to Troubleshoot Display or Video Issues on a Dell Monitor or check our Dell monitor self-help guide.

Table 3: Troubleshooting common display issues on Alienware AW3225QF monitor.
Common Problem What User Experiences Possible Solution
No Video - Power LED Off No picture.
  • Ensure that the video cable connecting the monitor and the computer is properly connected and secure.
  • Verify that the power outlet is functioning properly using any other electrical equipment.
  • Ensure that the power button is pressed fully.
  • Ensure that the correct input source is selected in the Input Source menu.
No Video - Power LED On No picture or no brightness.
Poor Focus Picture is fuzzy, blurry, or ghosting.
Shaky or Jittery Video Wavy picture or fine movement.
Missing Pixels OLED screen has spots.
  • Cycle power On-Off.
  • Pixel that is permanently off is a natural defect that can occur in OLED technology.
  • For more information on Dell Monitor Quality and Pixel Policy, see Dell.com/Pixelguidelines.
Stuck On Pixels OLED screen has bright spots.
  • Cycle power On-Off.
  • Pixel that is permanently off is a natural defect that can occur in OLED technology.
  • For more information on Dell Monitor Quality and Pixel Policy, see Dell.com/Pixelguidelines.
Brightness Problems Picture too dim or too bright.
Geometric Distortion Screen not centered correctly.
Horizontal or Vertical Lines Screen has one or more lines.
Synchronization Problems Screen appears scrambled or torn.
Safety-Related Issues Visible signs of smoke or sparks.
Intermittent Problems Monitor malfunctions on and off.
Missing Color Picture does not have color.
  • Run the monitor self-test feature check.
  • Ensure that the video cable connecting the monitor to the computer is connected properly and is secure.
  • Check for bent or broken pins in the video cable connector.
Wrong Color Picture color is not good.
  • Reset all settings under the Game menu to the factory defaults using Reset Game.
  • Change the Input Color Format to RGB or YCbCr/YPbPr in the Display settings OSD.
  • Run the built-in diagnostics.
Wrong color in HDR mode Color banding in the pictures.
  • Try to lower down the frequency (DP: 3840 x 2160 at 60 Hz, HDMI: 3840 x 2160 at 60 Hz).
Screen image is too small. Image is centered on screen, but does not fill entire viewing area.
Cannot adjust the monitor with the joystick OSD does not appear on the screen.
  • Turn off the monitor, unplug the power cord, plug it back, and then turn on the monitor.
  • Check whether the OSD menu is locked. If yes, move and hold the joystick forward/back/left/right for 4 seconds to unlock. For more information, see Locking the control buttons.
No Input Signal when user controls are pressed. No picture, the power LED light is white.
  • Check the signal source. Ensure that the computer is not in power-saving mode by moving the mouse or pressing any key on the keyboard.
  • Check whether the signal cable is plugged in properly. Re-plug the signal cable if necessary.
  • Reset the computer or video player.
The picture does not fill the entire screen The picture cannot fill the height or width of the screen.
Screen flickering There is some noticeable flickering in the displayed pictures.
  • Use the native resolution of your monitor (3840 x 2160 at 60 Hz) or higher refresh rate.
  • If the variable refresh rate (VRR) of your device is turned on, turn off variable refresh rate (VRR).
  • If you are using an NVIDIA graphics card and G-Sync is turned on, turn off G-Sync.
  • If you are using an AMD graphics card and Free-Sync is turned on, turn off Free-Sync.
  • Update the graphics card driver and firmware to the latest version.
  • Change the cable connecting the monitor to the computer. A defective cable can cause the signal to break while being transmitted across the wire.
  • Check the surroundings. Electromagnetic fields can cause screen flickering. If there is another device plugged into the same power strip.
Image retention from a static image left on the monitor for a long period of time.

Faint shadow from the static image displayed appears on the screen.
  • Set the screen to turn off after a few minutes of screen idle time. These can be adjusted in Windows Power Options or Mac Energy Saver setting.
  • Alternatively, use a dynamically changing screensaver.
Unevenness in luminance or color of the screen images

Visible spots (bright or dark) or lines or Mura appear on the screen

Perform the function of Pixel Refresh or Panel Refresh. For more information, see OLED Panel Maintenance.
In the HDR Peak 1000 mode, the displayed images are dimmer than they are in the DisplayHDR True Black mode

The HDR Peak 1000 mode is ideal for the HDR content with a peak brightness of 1000 nits. When displaying non-HDR content, such as browsers and editors, the brightness level in the HDR Peak 1000 mode is observed to be lower as compared to that in the DisplayHDR True Black mode due to the luminance control method of OLED panels.
  • For displaying non-HDR content, such as Office applications, disable the HDR display feature in Windows display settings.
  • For displaying HDR videos or games with a maximum peak brightness of 1000 nits, set Smart HDR to HDR Peak 1000.
  • For displaying HDR videos or games which meet the DisplayHDR 400 True Black standard, set Smart HDR to DisplayHDR True Black.
Pixel shifting occurs

The image on the screen moves slightly sometimes.

Pixel shift is a function that moves the pixels of the screen to prevent image retention on QD-OLED panels. It does not influence your viewing experience.
Cannot select 10-bit color Unable to select 10-bit color from the connected computer
  • If your computer is equipped with an NVIDIA graphics card, go to NVIDIA control panel > Resolutions > Output Color Depth, select 10 bpc (bits per color) from the Color Depth dropdown menu, and click Apply.
  • For your computer is equipped with an AMD graphics card, go to AMD RADEON PRO AND AMD FIREPRO SETTINGS > Display > Color Depth, and select 10 bpc from the drop-down list.
Cannot adjust the lighting using AWCC Unable to configure the features under LIGHTING panel Ensure that the supplied USB 3.2 Gen 1 (5 Gbps) upstream cable is properly connected to your monitor and computer.
Cannot adjust the gaming features using AWCC No SETTING panel.
  • Check whether the signal cable is plugged in properly. Re-plug the signal cable as necessary.
  • Reboot your computer.

The following table contains monitor specific issues on your Alienware AW3225QF monitor.

Table 4: Troubleshooting Alienware AW3225QF monitor specific issues.
Troubleshooting USB Issues
Specific Symptoms What you experience Possible Solution
Abnormal thermal behavior. An error message appears on the screen.
  • Ensure that the monitor vents are not blocked.
  • Use the compressed air to clear the dust particles or dirt from the vents.
  • Refresh/update the monitor firmware.
  • Contact Dell for support.

The following table contains information about troubleshooting USB issues on your Alienware AW3225QF monitor.

Table 5: Troubleshooting USB issues on Alienware AW3225QF monitor.
Troubleshooting USB Issues
Specific Symptoms What you experience Possible Solution
USB interface is not working. USB devices are not working.
  • Check that your monitor is turned On.
  • Reconnect the upstream cable to your computer.
  • Reconnect the USB devices (downstream connector).
  • Switch Off and then turn On the monitor again.
  • Reboot your computer.
  • Some USB devices like external portable HDD require higher electric current; connect the device directly to the computer system.
SuperSpeed USB 5 Gbps (USB 3.2 Gen 1) interface is slow SuperSpeed USB 5 Gbps (USB 3.2 Gen 1) peripherals working slowly or not working at all
  • Check that your computer is SuperSpeed USB 5 Gbps (USB 3.2 Gen 1)-compatible.
  • Some computers have USB 3.2 and USB 2.0 ports. Ensure that the correct USB port is used.
  • Reconnect the upstream cable to your computer.
  • Reconnect the USB peripherals (downstream connector).
  • Reboot your computer.
Wireless USB peripherals stop working when a USB 3.2 device is plugged in Wireless USB peripherals responding slowly or only working as the distance between themselves and their receiver decreases
  • Increase the distance between the USB 3.2 peripherals and the wireless USB receiver.
  • Position your wireless USB receiver as close as possible to the wireless USB peripherals.
  • Use a USB-extender cable to position the wireless USB receiver as far away as possible from the USB 3.2 port.
Wireless USB mouse does not work properly When plugged to one of the USB ports on the rear side of the monitor, the Wireless USB mouse lags or freezes during use Unplug the Wireless USB Mouse receiver and re-plug it into one of the Quick Access USB ports at the bottom of the monitor.

Frequently Asked Questions

For more information, click to expand a section below.

NOTE: If you do not see the recommended resolution as an option, update the video card (GPU) driver of your Dell computer from https://www.dell.com/support/drivers or the video card (GPU) manufacturer's website. Learn How to Download and Install Dell Drivers.

Using Windows Display Settings

In Windows 11, Windows 10, Windows 8 or 8.1, and Windows 7:

  1. For Windows 8 and Windows 8.1 only, select the Desktop tile to switch to classic desktop view.
  2. Right-click on the desktop and click Screen Resolution.
  3. Click the dropdown list of the Screen Resolution and select 3840 x 2160.
  4. Click OK.

Using Nvidia Control Panel

To change the resolution using the Nvidia Control Panel:

  1. Right-click on the desktop and click Nvidia Control Panel.
  2. Click the + symbol next to Display on the left pane.
  3. Select Change Resolution under Display.
  4. In the dropdown menu on the right pane, select the resolution 3840 x 2160.
  5. Click Apply.

Using AMD Catalyst Control Center

To change the resolution using the AMD Catalyst Control Center:

  1. Right-click on the desktop and click AMD Catalyst Control Center.
  2. Click the + symbol next to Display on the left pane.
  3. Select Change Resolution under Display.
  4. In the dropdown menu on the right pane, select the resolution 3840 x 2160.
  5. Click Apply.

The Alienware AW3225QF monitor has two built-in diagnostics that are available:

  • Self-Test Feature Check - The self-test feature check on the Alienware AW3225QF monitor allows you to check whether the monitor is functioning properly.

  • Built-In Self-Test - The Alienware AW3225QF monitor has a built-in self-test that helps you identify if the screen abnormality is with the monitor or the video card (GPU) on your computer. When you notice screen abnormalities such as distortion, clarity, horizontal or vertical lines, color fade. It is always a good practice to isolate the monitor by running the built-in diagnostics.

Learn how to run a diagnostic test on the Alienware AW3225QF monitor.

The troubleshooting section of this article provides information about troubleshooting common issues with your Alienware AW3225QF monitor.

This section has troubleshooting steps on how to resolve power issues, video issues, color or clarity issues, distortion issues, horizontal or vertical lines, brightness issues or pixel issues, and so on.

Learn how to access the on-screen display (OSD) menu on the Alienware AW3225QF monitor. For additional product-specific information, see the user manual of the Alienware AW3225QF monitor.

Information about the monitor such as the model number, firmware version, and Service Tag can be accessed using the on-screen display (OSD) menu of the monitor.

Learn how to access the on-screen display (OSD) menu on the Alienware AW3225QF monitor. For additional product-specific information, see the user manual of the Alienware AW3225QF monitor.

Alienware AW3225QF supports both DisplayPort 1.4 and 1.2 connectivity with your computer. If the video or graphics card (GPU) on your computer supports DisplayPort 1.2, it is required to change the monitor to DisplayPort 1.2 mode.

NOTE: The default factory setting on the Alienware AW3225QF is DisplayPort 1.4 (DP1.4).
  1. Press the joystick on the monitor to enter the On-Screen Display (OSD) Menu.
  2. Press up or down to highlight Input Source in the menu and press on the joystick to select.
  3. Press up or down to highlight DP in the menu.
  4. Press and hold on the joystick for approximately 10 s until the DisplayPort configuration message appears.

Alienware AW3225QF supports both HDMI 2.0 and HDMI 1.4 connectivity with your computer. If the video or graphics card (GPU) on your computer supports HDMI 1.4, it is required to change the monitor to HDMI 1.4 mode.

NOTE: The default factory setting on the Alienware AW3225QF is HDMI 2.0.
  1. Press the joystick on the monitor to enter the On-Screen Display (OSD) Menu.
  2. Press up or down to highlight Input Source in the menu and press on the joystick to select.
  3. Press up or down to highlight HDMI in the menu.
  4. Press and hold on the joystick for approximately 10 s until the HDMI configuration message appears.

Propiedades del artículo

Producto comprometido

Alienware 32 4K QD OLED Gaming Monitor AW3225QF

Fecha de la última publicación

24 ene. 2024

Versión

1

Tipo de artículo

How To

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