Número del artículo: 000133161
How to Reset Dell Security Management Server Virtual / Dell Data Protection Virtual Edition Built-In User Passwords
Resumen: User account passwords may be reset in Dell Data Security Management Server Virtual / Dell Data Protection Virtual Edition when the current password is unknown.
Contenido del artículo
Síntomas
This article provides the steps for changing user account passwords in Dell Data Security Management Server Virtual (formerly Dell Data Protection | Virtual Edition) when the current password is not known. If the current user account password is known, it may instead be changed from the administration console. For more information, reference the Change User Passwords section of the Dell Security Management Server Virtual Quick Start and Installation Guide available from Dell Encryption Documentation.
Affected Products:
Dell Security Management Server Virtual
Dell Data Protection | Virtual Edition
Affect Versions:
8.0.X and later
Causa
Not applicable.
Resolución
The process to reset the built-in user passwords of Dell Security Management Server Virtual varies between product versions. Click the appropriate version for specific steps. For versioning information, reference How to Identify the Dell Data Security / Dell Data Protection Server Version.
dellsupport built-in user account. If the password for this account is not known, call Dell Data Security support and reference this knowledge base article. To contact support, reference Dell Data Security International Support Phone Numbers.
To reset a built-in password:
- Log in to the Dell Security Management Server Virtual administration console using
dellsupport
- The default credentials for Dell Security Management Server Virtual are:
- Username:
dellsupport - Password:
dellsupport
- Username:
- An administrator can change the default password within the product’s virtual appliance menu.
- Type
sudo passwd [USERID]and then press Enter.
[USERID] with one of the three user accounts for Dell Security Management Server Virtual:
delluserdellsupportdellconsole
- Populate the new password and then press Enter.
- Confirm the new password and then press Enter.
- Type
exitand then press Enter.
ddpsupport built-in user account. If the password for this account is not known, call Dell Data Security support and reference this knowledge base article. To contact support, reference Dell Data Security International Support Phone Numbers.
To reset a built-in password:
- Log in to the Dell Data Protection Enterprise Server Virtual Edition administration console using
ddpsupport.
- The default credentials for Dell Data Protection Enterprise Server Virtual Edition are:
- Username:
ddpsupport - Password:
ddpsupport
- Username:
- An administrator can change the default password within the product’s virtual appliance menu.
- Type
sudo passwd [USERID]and then press Enter.
[USERID] with one of the three user accounts for Dell Data Protection Enterprise Server Virtual Edition:
ddpuserddpsupportddpconsole
- Populate the new password and then press Enter.
- Confirm the new password and then press Enter.
- Type
exitand then press Enter.
To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.
Información adicional
Videos
Propiedades del artículo
Producto comprometido
Dell Encryption
Fecha de la última publicación
19 dic. 2022
Versión
13
Tipo de artículo
Solution