How to Collect Logs for Absolute

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Resumen: Logs may be collected for Absolute by following these instructions.

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Síntomas

This article describes how to collect logs for Absolute. It is highly recommended to collect logs for Absolute before troubleshooting or contacting Dell Data Security ProSupport. For more information, reference Dell Data Security International Support Phone Numbers.

Affected Products:

Absolute

Affected Operating Systems:

Windows

Causa

Not applicable

Resolución

Install Logs and Agent Logs may be manually captured when troubleshooting Absolute. Select the appropriate section below for the steps to gather logs.

Install Logs

To collect install logs:

Right-click the Windows start menu and then click Run.

In the Run UI, type %temp% and then click OK.

Note: %temp% is the Windows variable for C:\Users\<USERNAME>\AppData\Local\Temp.

Capture the MSI logs named MSIXXXXX.LOG.

Note: The XXXXX is randomly generated letters and numbers.

Agent Logs

To collect agent logs:

Right-click the Windows start menu and then click Run.

In the Run UI, type %programdata%\ctes and then click OK.

Note: %programdata% is the Windows variable for the programdata directory.

Right-click the logs folder, select Send to, and then click Compressed (zipped) folder.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Información adicional

Productos afectados

Absolute

Número del artículo: 000129351

Tipo de artículo: Solution

Última modificación: 20 mar. 2023