This article describes how to reinvite users to Absolute if they fail to respond to an emailed invitation within 30 days.
Affected Products:
Absolute
Affected Operating Systems:
Windows
To reset an invitation:
- In a web browser, go to cc.absolute.com
.
- Log in to the Absolute web console.
![Absolute web console](https://supportkb.dell.com/img/ka06P000000Y6giQAC/ka06P000000Y6giQAC_en_US_2.jpeg)
- In the left menu pane, click Settings.
![Settings](https://supportkb.dell.com/img/ka06P000000Y6giQAC/ka06P000000Y6giQAC_en_US_3.jpeg)
- Click User Management.
![User Management](https://supportkb.dell.com/img/ka06P000000Y6giQAC/ka06P000000Y6giQAC_en_US_4.jpeg)
- Click Users.
![Users](https://supportkb.dell.com/img/ka06P000000Y6giQAC/ka06P000000Y6giQAC_en_US_5.jpeg)
- Locate and then click the targeted username.
![Example targeted username](https://supportkb.dell.com/img/ka06P000000Y6giQAC/ka06P000000Y6giQAC_en_US_6.jpeg)
Note: The example name and email address that are used in the screenshot will differ in your environment.
- Click Resend Invitation Email.
![Resend Invitation Email](https://supportkb.dell.com/img/ka06P000000Y6giQAC/ka06P000000Y6giQAC_en_US_7.jpeg)
Note: The invitation email leads the customer to create a password and then log in to the Absolute console.
- Click OK.
![User invited](https://supportkb.dell.com/img/ka06P000000Y6giQAC/ka06P000000Y6giQAC_en_US_8.jpeg)
To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.