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Resolving the "preparing to install" Alienware Command Center Install error

Resumen: Information on how to resolve the "preparing to install" Alienware Command Center Install error

Este artículo se aplica a Este artículo no se aplica a Este artículo no está vinculado a ningún producto específico. No se identifican todas las versiones del producto en este artículo.
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Síntomas

This article covers "Error applying transforms. Verify that the specified transform paths are valid: C:\Windows\Installer\A5015420-3D3D-427D-+9783-73F8369BD639/1033.MST".

Dell G Series or Alienware systems may report that when attempting to install Alienware Command Center (AWCC) software through the Dell website, they receive the message that their hardware is not compatible with this application or receive an error in installation: "Error applying transforms. Verify that the specified transform paths are valid: C:\Windows\Installer\A5015420-3D3D-427D-+9783-73F8369BD639/1033.MST".

Causa

Cause information is not available.

Resolución

To resolve this inconvenience, following the steps below in order:

  1. Perform a clean boot. Disable all non-Microsoft services and all Startup Tasks and then restart.
  2. Make sure your BIOS version is updated to the latest version available on Dell Support Site.
  3. Uninstall Alienware Command Center Suite and Alienware Command Center OC Controls from the Control Panel refer to How to Remove and Reinstall the Alienware Command Center.
  4. Create a new user with Admin rights
  5. Disable any security applications before installing AWCC (e.g.: McAfee, Norton Utilities, Kaspersky, etc.).
  6. Disable any applications that may conflict with AWCC.
    Example: iCUE Software | Drivers | Software | CORSAIR QNA44682_en_US__2iC_External_Link_BD_v1
  7. Remove any external or secondary drives from the system before attempting to reinstall AWCC.
  8. Install the Intel HID Event Filter driver in the Mouse, Keyboard & Input Devices refer to Installing and Configuring the Alienware Command Center Software for your Alienware Gaming Keyboards and Mice.
  9. Reboot the system.
  10. Install Alienware Command Center through the Microsoft Store QNA44682_en_US__2iC_External_Link_BD_v1 after being properly registered with a valid MSA (Microsoft Account).
  11. Install Alienware Command Center OC through the Dell Support.
  12. When it installs successfully, it will prompt you for several updates and ask you to enter the user password several times. Note that this is the expected behavior.
  13. After performing all these steps, the issue will be resolved.
  14. If not resolved, proceed with reinstalling the Operating System How to Download and Use the Dell OS Recovery Image in Microsoft Windows and try again.

Información adicional

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Productos afectados

Alienware 13, Alienware 13 R3, Alienware 13 R2, Alienware 15, Alienware 15 R3, Alienware 15 R2, Alienware 15 R4, Alienware 17, Alienware Area-51m, Alienware 17 R4, Alienware 17 R2, Alienware 17 R3, Alienware 17 R5 , Alienware Alpha & Alienware Steam Machine, Alienware Area-51 AAT2250, Alienware Area-51 R2, Alienware Area-51 Threadripper Edition R3 and R6, Alienware Area-51 R4 and R5, Alienware Area-51 Threadripper Edition R7, Alienware Area-51m R2, Alienware Aurora Ryzen Edition R10, Alienware Aurora R11, Alienware Aurora R12, Alienware Aurora R13, Alienware Aurora Ryzen Edition R14, Alienware Aurora R15 AMD, Alienware Aurora R15, Alienware Aurora R16, Alienware Aurora R5, Alienware Aurora R6, Alienware Aurora R7, Alienware Aurora R8, Alienware Aurora R9, Alienware M15, Alienware M15 R2, Alienware M15 R3, Alienware m15 R4, Alienware m15 Ryzen Edition R5, Alienware m15 R6, Alienware m15 R7 AMD, Alienware m15 R7, Alienware m16 R1 AMD, Alienware m16 R1, Alienware m16 R2, Alienware M17, Alienware M17 R2, Alienware M17 R3, Alienware m17 R4, Alienware m17 R5 AMD, Alienware m18 R1 AMD, Alienware m18 R1, Alienware m18 R2, Alienware Alpha R2 & Alienware Steam Machine R2, Alienware x14, Alienware x14 R2, Alienware x15 R1, Alienware x15 R2, Alienware x16 R1, Alienware x16 R2, Alienware x17 R1, Alienware x17 R2, Alienware X51 R2, Alienware X51 R3, Dell G3 15 3500, Dell G3 3579, Dell G3 15 3590, Dell G5 15 5500, Dell G5 SE 5505, Dell G15 5510, Dell G15 5511, Dell G15 5515 Ryzen Edition, Dell G15 5520, Dell G15 5521 Special Edition, Dell G15 5525, Dell G15 5530, Dell G15 5535, Dell G5 15 5587, Dell G5 15 5590, Dell G7 15 7500, Dell G7 15 7588, Dell G7 15 7590, Dell G16 7620, Dell G16 7630, Dell G3 3779, Dell G7 17 7700, Dell G7 17 7790, Dell G5 5000, Dell G5 5090 ...
Propiedades del artículo
Número del artículo: 000179280
Tipo de artículo: Solution
Última modificación: 19 feb 2025
Versión:  9
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