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How to Find ChromeOS Logs and Analyze Them

Resumen: This article describes the steps to locate and analyze ChromeOS logs.

Este artículo se aplica a Este artículo no se aplica a Este artículo no está vinculado a ningún producto específico. No se identifican todas las versiones del producto en este artículo.

Instrucciones

A common troubleshooting step in Windows is to review the logs in Event Viewer or use Windows Debugger (windbg) or other utilities to analyze dump files.

Chrome also has event logs that can be viewed in the Chrome browser. These logs should be familiar to support analysts who know Linux. A way to interpret these logs is to use the Google log analyzerThis hyperlink is taking you to a website outside of Dell Technologies..

Collect General Chrome Device Logs

There are two ways to collect general device logs:

  1. Option 1 - Only available in Chrome version 120 and later.
    1. On the affected device, enter chrome://support-tool in the address bar.
    2. In the Describe the issue page, do the following:
      1. (Optional) Enter your support ticket ID.
      2. (Optional) Enter your email address.
      3. (Optional) Enter the description of your issue.
      4. Click Continue.
    3. At the bottom of the list, click Select all.
      Note: Unless you are asked to collect specific logs, we recommend collecting all logs to share with the support team.
    4. Click Continue.
    5. Review the personal information that is collected in the logs. You can keep the information in the collected file or remove them by categories.
    6. Click Export.
    7. Select the folder where you want to create the log file.
    8. Click Save. A new .zip file is created on the device in the folder that you have selected. You can then upload to the Log AnalyzerThis hyperlink is taking you to a website outside of Dell Technologies. or your support ticketThis hyperlink is taking you to a website outside of Dell Technologies..
  2. Option 2
    1. On the affected device, enter chrome://network in the address bar.
    2. At the top, click Network logs.
    3. Under Options, select the following checkbox options:
      1. Include a policies.json file with policy configurations
      2. Include all log files collected by debugd as a separate archive
      3. Include Chrome log files in the archive
    4. Click Store system logs. A new .tgz file is created on the device in the Downloads folder. You can then upload to the Log AnalyzerThis hyperlink is taking you to a website outside of Dell Technologies. or your support ticketThis hyperlink is taking you to a website outside of Dell Technologies..

Collect Network Logs

Sometimes, the issue that you reproduce is not captured in the general logs. You must capture the issue by enabling the correct type of debugging.

  1. On the affected device, enter chrome://network in the address bar.
  2. At the top, click Network logs.
  3. Under Network debugging, select the correct debug mode.
  4. Open a new tab and reproduce the issue.
  5. Once completed, go back to the original tab.
  6. Under Options, select the following checkbox options:
    • Include the system_logs.txt file sent in feedback reports
    • Include all log files collected by debugd as a separate archive
  7. (Optional) Under Options, select additional checkbox options, if needed.
  8. Click Store System Logs. Upload or export the logs from the Downloads folder to an external storage. You can then upload them to the NetLog ViewerThis hyperlink is taking you to a website outside of Dell Technologies. or your support ticketThis hyperlink is taking you to a website outside of Dell Technologies..

Productos afectados

Chromebook, Chromebook 11, Chromebook 3120 (End of Life), Chromebook 11 3180, Chromebook 11 3189
Propiedades del artículo
Número del artículo: 000137421
Tipo de artículo: How To
Última modificación: 17 dic 2024
Versión:  5
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