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A Reference Guide to the Precision Mobile Diagnostic Indicators

Resumen: This article takes you through the various diagnostics LEDs and what they mean on the various Precision Mobile workstations.

Este artículo se aplica a Este artículo no se aplica a Este artículo no está vinculado a ningún producto específico. No se identifican todas las versiones del producto en este artículo.

Instrucciones

Dell Precision Mobile systems have a long history of built-in diagnostic indicators. These can be audible beeps, power buttons that display different states and colours, Lock and Status LEDs that change states and colours or a combination of them all, to indicate at which point during the Power On Self Test (POST) a system is having issues.

The following article is a reference guide to the codes available on each model and what those codes mean. These change through the various models and years. These indicators are merely a starting point to narrow down any troubleshooting you will carry out to identify the cause of your current issue. You can use this as a starting point to narrow down the proper troubleshooting guide you will need or you can contact technical support for further help and they will be looking for these indicators as well.


Table of Contents:

  1. Diagnostic LEDs for the Precision series (2016 to Present)
  2. Diagnostic LEDs for the Precision series (2011 to 2015)
  3. Diagnostic LEDs for the Precision Series (2008 to 2010)
  4. Diagnostic LEDs for the Precision series (Prior to 2007)
  5. Glossary of Acronyms
  6. Diagnostic Indicator Guides

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Note: For all the tables below, please remember that the diagnostic LEDs only serve as an indicator of the progress through the POST process. These LEDs do not indicate the problem that caused the POST routine to stop.

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Diagnostic LEDs for the Precision Mobile series (2016 to present.)

With this series of laptops, the diagnostic LEDs changed to use two different methods depending on the model of the system you have:

  • One method uses only the Power LED as an indicator. The Diagnostic LED is now the state of the Power LED and how many times it blinks at you.
  • The other method uses only the Battery LED as an indicator. The diagnostic LED is now the state and colour of the Battery LED as it blinks at you.

SLN295101_en_US__40Precision_5510_prod_shot_BK_01
(Figure 4.1: Precision M5510)

Power LED State Description
SLN295101_en_US__411380898120460.PowerLEDOff
  • Hibernate or Suspend to Disk (S4)
  • Power is off (S5)
SLN295101_en_US__421380898244646.PowerLEDAmber Boot Failure - This is a system fault error condition, including the power supply. Only the +5VSB rail on the power supply is working correctly.
SLN295101_en_US__431380898167303.PowerLEDBlinkAmber Boot Failure - The computer is receiving electrical power, and power supplied by the power supply is normal. A device might be malfunctioning or incorrectly installed. Refer to the table below for Amber Blinking Pattern diagnostics suggestion and possible failures.
SLN295101_en_US__441380898289708.PowerLEDWhite The system is in S0 state, the normal power state of a functioning machine. The BIOS will turn the LED to this state to indicate it has started fetching opcodes.
SLN295101_en_US__451380898267161.BlinkingWhite The system is in a low power state, either S1 or S3. This does not indicate a fault condition.
Warning: The power LED only serve as an indicator of the progress through the POST process. These LEDs do not indicate the problem that caused the POST routine to stop.
Note: Amber LED blinking pattern: The Power Button LED shall blink the corresponding LED codes for the corresponding fault condition. The repeated pattern has a long pause inserted in the middle.

Example: No Memory detected, Power Button LED blinks two times followed by a pause, blinks two times, pause, etc. This pattern continues until the system is powered off.
LED Behaviour Problem Description Next Steps
1 System Board: BIOS, ROM Failure
  • Flash BIOS to the latest revision
  • If the problem persists contact Tech Support for further troubleshooting
2 No Memory / RAM detected
  • Confirm Memory installed
  • Troubleshoot memory further
3 System board, Chipset Error, Clock Failure, Gate A20 Failure, Super I/O Failure, Keyboard controller failure
  • Contact Tech Support for further troubleshooting
4 Memory / RAM failure
  • Reseat the Memory
  • Troubleshoot the memory further
5 CMOS battery failure
  • Troubleshoot the CMOS battery
  • If the problem persists contact Tech Support for further troubleshooting
6 Video card/chip failure
  • Contact Tech Support for further troubleshooting
7 CPU Failure
  • Run the Intel CPU diagnostics tools
  • Contact Tech Support for further troubleshooting

SLN295101_en_US__47Precision_7710_prod_shot_BK_01(1)
(Figure 4.2 Precision M7710)

Power LED State Description
SLN295101_en_US__411380898120460.PowerLEDOff
  • Hibernate or Suspend to Disk (S4)
  • Power is off (S5)
SLN295101_en_US__441380898289708.PowerLEDWhite The system is in S0 state, the normal power state of a functioning machine. The BIOS will turn the LED to this state to indicate it has started fetching opcodes.
SLN295101_en_US__451380898267161.BlinkingWhite The system is in a low power state, either S1 or S3. This does not indicate a fault condition.
Warning: The power LED only serve as an indicator of the progress through the POST process. These LEDs do not indicate the problem that caused the POST routine to stop.
Note: The blinking patterns will consist of 2 sets of numbers. These are represented by First Group(Amber Blinks), Second Group(White Blinks).
  • First Group: The Battery LED blinks in Amber up to 9 times then pauses for 1.5 seconds before running the second group.
  • Second Group: The Battery LED blinks in White up to 9 times then pauses for 3 seconds before running the first group again.

Example: No Memory detected (2,3), The Battery LED blinks two times amber followed by a pause, then blinks three times white, pause, etc. This pattern continues until the system is powered off.
 
LED Behaviour Problem Description Next Steps
Amber White
2 1 CPU Failure
  • Run the Intel CPU diagnostics tools
  • If the problem persists contact Tech Support for further help
2 2 System Board: BIOS, ROM Failure
  • Flash BIOS to the latest revision
  • If the problem persists contact Tech Support for further troubleshooting
2 3 No Memory / RAM detected
  • Confirm Memory installed
  • Troubleshoot memory further
2 4 Memory / RAM failure
  • Reseat the Memory
  • Troubleshoot the memory further
2 5 Invalid Memory Installed
  • Reseat the Memory
  • Troubleshoot the memory further
2 6 System board, Chipset Error
  • Flash BIOS to the latest revision
  • Contact Tech Support for further troubleshooting
2 7 System board, LCD
  • Flash BIOS to the latest revision
  • Contact Tech Support for further troubleshooting
3 1 CMOS battery failure
  • Troubleshoot the CMOS battery
  • If the problem persists contact Tech Support for further troubleshooting
3 2 PCI or Video card/chip failure
  • Contact Tech Support for further troubleshooting
3 3 BIOS Recovery 1
  • Recovery Image not found
  • Contact Tech Support for further troubleshooting
3 4 BIOS Recovery 2
  • Recovery image found but invalid
  • Contact Tech Support for further troubleshooting
3 5 Power Rail Failure
  • EC ran into power sequencing failure
  • Contact Tech Support for further troubleshooting
3 6 SBIOS Flash Corruption
  • Flash corruption detected by SBIOS
  • Contact Tech Support for further troubleshooting
3 7 ME Error
  • Timeout waiting on ME to reply to HECI message
  • Contact Tech Support for further troubleshooting

This indicates the Battery power management LEDs codes

LED Behaviour Battery State
Blinking Amber and White light (repeated) An unauthenticated or unsupported non-Dell AC adapter is plugged to your notebook
Blinking Amber and Steady White light (repeated) Temporary battery failure with AC adapter present
Constantly blinking Amber Fatal battery failure with AC adapter present
Solid White The battery in charge mode with AC Adapter
Light off The battery in full charge mode with AC adapter present
Light off The battery in full charge mode without AC adapter present
Solid Amber Battery charge is critically slow (approx. 30 minutes or less of battery life remaining), without AC adapter present

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Diagnostic LEDs for the Precision series (2011 to 2015)

With this series, the Diagnostic LEDs changed to use only the System status LED indicators. The Diagnostic LEDs are now the HDD activity light, the Battery indicator light and the Wi-Fi light.

SLN295101_en_US__32Precision_2800_2014_prod_shot_BK

(Figure 3.1 Precision M4300)

SLN295101_en_US__33SystStatusLED_2800_2014_BK_01

(Figure 3.2 Status LEDs)

Icon Description
SLN295101_en_US__341389836947912.HDD Icon HDD activity light - Turns white when the laptop reads or writes data
SLN295101_en_US__351389836963802.Battery Icon Battery indicator light - Turns on steadily or blinks to indicate battery charge status
SLN295101_en_US__361389836983802.Wireless Icon Wi-Fi light - Turns on when wireless networking is enabled

If the laptop is connected to an electrical outlet, the power/battery light operates as follows:

LED Behaviour Description
Solid white colour Battery charging with AC adapter
Pulsing white colour (slow increase/decrease in illumination) The system in Standby, Battery charging with AC adapter
Off System Off, Battery charging with AC adapter (power >90%)
Diagnostic LED Description Next Step
HDD/Storage LED
SLN295101_en_US__341389836947912.HDD Icon
Battery LED
SLN295101_en_US__351389836963802.Battery Icon
Wireless LED
SLN295101_en_US__361389836983802.Wireless Icon
Blinking Solid Solid The microcontroller is handing control of the system to the processor. This code persists if no processor is detected
  • Reseat the processor
  • Contact your Support
Solid Blinking Solid The memory has encountered an error
  • Reseat the memory module(s)
  • Try memory in a different slot(s)
  • Contact your Support
Blinking Blinking Blinking A system board component is faulty
  • Contact your Support
Blinking Blinking Solid The video card is preventing the system from completing POST
  • Contact your Support
Blinking Blinking Off The keyboard is preventing the system from completing POST
  • Reseat the keyboard cable
  • Contact your Support
Blinking Off Blinking The USB controller encountered a problem during initialization
  • Remove any USB devices
  • Contact your Support
Solid Blinking Blinking No SODIMM memory modules are installed
  • Reseat the Memory Module(s)
  • Try memory in a different slot(s)
  • Contact your Support
Blinking Solid Blinking The LCD encountered a problem during initialization
  • Reseat the LCD cable
  • Contact your Support
Off Blinking Blinking The modem is preventing the system from completing POST
  • Reseat the Modem
  • Contact your Support
LED Behaviour Description
Alternately blinking amber light and blue light An unauthenticated or unsupported, non-Dell AC adapter is attached to your laptop
Alternately blinking amber light with steady blue light Temporary battery failure with AC adapter present
Constantly blinking amber light Fatal battery failure with AC adapter present
Light off The battery in full charge mode with AC adapter present
Blue light on The battery in charge mode with AC adapter present

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Diagnostic LEDs for the Precision series (2008 to 2010)

This series had a combination of Keyboard status LEDs with the System status LEDs on the chassis.

SLN295101_en_US__17Precision_6500_2009_prod_shot_BK

(Figure 2.1 Precision M6400)

These models had a block of keyboard status LEDs on the front of the chassis that either lit up solid Green flashed Green or were Off. I've included a table below with what these indicated.

SLN295101_en_US__3KybdStatusLED_4300_2007_BK_01

(Figure 2.2 Caps Lock LEDs)

Icon Description
SLN295101_en_US__41395072784135.Caps Caps Lock light - Turns on when the Caps Lock is engaged
SLN295101_en_US__51395072803479.Scroll Scroll Lock light - Turns on when the Scroll Lock is engaged
SLN295101_en_US__61395072849604.Num Number Lock light - Turns on when the Number Lock is enabled
LED Pattern
(1 2 3)
LED
Pattern
Description Next Step
SLN295101_en_US__221395106929601.ON-FLASH-FLASH-2 ON-FLASH-FLASH No SODIMMs are installed
  • Install supported memory modules
  • If memory is already present, reseat the module(s) one at a time in each slot
  • Try known good memory from another computer or replace the memory
  • Contact Support
SLN295101_en_US__231395106975352.FLASH-ON-ON-2 FLASH-ON-ON System board error
  • Reseat the processor
  • Contact Support
SLN295101_en_US__241395107006009.FLASH-ON-FLASH-2 FLASH-ON-FLASH LCD Panel Error
  • Reseat the LCD cable
  • Contact Support
SLN295101_en_US__251395107044650.OFF-FLASH-OFF-2 OFF-FLASH-OFF Memory compatibility error
  • Install compatible memory modules
  • If two modules are installed, remove one and test. Try the other module in the same slot and test. Then repeat the test in the unused slot with both modules
  • Contact Support
SLN295101_en_US__261395107078151.ON-FLASH-ON-2 ON-FLASH-ON Memory is detected but has errors
  • Reseat the memory
  • If two modules are installed, remove one and test. Try the other module in the same slot and test. Then repeat the test in the unused slot with both modules
  • Contact Support
SLN295101_en_US__271395107107370.OFF-FLASH-FLASH-2 OFF-FLASH-FLASH Modem Error
  • Reseat the modem
  • Contact Support
SLN295101_en_US__281395107134340.FLASH-FLASH-FLASH-2 FLASH-FLASH-FLASH System board error
  • Contact Support
SLN295101_en_US__291395107161137.FLASH-FLASH-OFF-2 FLASH-FLASH-OFF Option ROM Error
  • Reseat the device
  • Contact Support
SLN295101_en_US__301395107496706.OFF-ON-OFF-2 OFF-ON-OFF Storage device error
  • Reseat the hard drive and optical drive
  • Test the computer with just the hard drive and just the optical drive
  • Contact Support
SLN295101_en_US__311395107186137.FLASH-FLASH-ON-2 FLASH-FLASH-ON Video card error
  • Contact Support

If the computer is connected to an electrical outlet, the battery light operates as follows:

  • Alternately blinking amber light and blue light — An unauthenticated or unsupported, non-Dell AC adapter is attached to your laptop.
  • Alternately blinking amber light with steady blue light — Temporary battery failure with AC adapter present.
  • Constantly blinking amber light — Fatal battery failure with AC adapter present.
  • Light off — Battery in full charge mode with AC adapter present.
  • The blue light on — Battery in charge mode with AC adapter present.

To check the battery charge, press and release the status button on the battery charge gauge to illuminate the charge-level lights. Each light represents approximately 20 percent of the total battery charge. For example, if four lights are on, the battery has 80 percent of its charge remaining. If no lights appear, the battery has no charge.

To check the battery health using the charge gauge, press and hold the status button on the battery charge gauge for at least 3 seconds. If no lights appear, the battery is in good condition and more than 80 percent of its original charge capacity remains. Each light represents incremental degradation. If five lights appear, less than 60 percent of the charge capacity remains, and you should consider replacing the battery.

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Diagnostic LEDs for the Precision series (Prior to 2007)

Dell Precision systems have a long history of built-in diagnostic indicators. These can be audible beeps and specific diagnostics LEDs to indicate when during the Power On Self Test (POST) a system is having issues.

SLN295101_en_US__2Precision_4300_2007_prod_shot_BK

(Figure 1.1 Precision M4300)

These models had a block of keyboard status LEDs on the front of the chassis that either lit up solid Green flashed Green or were Off. I've included a table below with what these indicated.

SLN295101_en_US__3KybdStatusLED_4300_2007_BK_01

(Figure 1.2 Caps Lock LEDs)

Icon Description
SLN295101_en_US__41395072784135.Caps Caps Lock light - Turns on when the Caps Lock is engaged
SLN295101_en_US__51395072803479.Scroll Scroll Lock light - Turns on when the Scroll Lock is engaged
SLN295101_en_US__61395072849604.Num Number Lock light - Turns on when the Number Lock is enabled
Flash Code LED Pattern Description Next Step
SLN295101_en_US__71366966117019.D1 Flash-On-On The microcontroller is handing control of the system to the processor. This code persists if no processor is detected.
  • Reseat the processor
  • Contact Support
SLN295101_en_US__81366966165505.D2 On-Flash-On The memory has encountered an error.
  • Reseat the memory module(s)
  • Contact Support
SLN295101_en_US__91366966202304.D3 Flash-Flash-Flash A system board component is faulty.
  • Contact Support
SLN295101_en_US__101366966228164.D4 Flash-Flash-On The video card is preventing the system from completing POST.
  • Contact Support
SLN295101_en_US__111366966275542.D5 Flash-Flash-Off The keyboard is preventing the system from completing POST.
  • Reseat the keyboard cable
  • Contact Support
SLN295101_en_US__121366966307652.D6 Flash-Off-Flash The USB controller encountered a problem during initialization.
  • Remove any USB devices
  • Contact Support
SLN295101_en_US__131366966334560.D7 On-Flash-Flash No SODIMMs are installed.
  • Install the memory module(s)
  • Reseat the memory module(s)
  • Contact Support
SLN295101_en_US__141366966369858.D8 Flash-On-Flash The LCD encountered a problem during initialization.
  • Reseat the LCD cable
  • Contact Support
SLN295101_en_US__151366966398453.D9 Off-Flash-Flash The modem is preventing the system from completing POST.
  • Reseat the modem
  • Contact Support

SLN295101_en_US__16SystStatusLED_4300_2007_BK_01
(Figure 1.3 Hinge-Up Status LEDs)

If the computer is connected to an electrical outlet, the battery light operates as follows:

  • Solid green — The battery is charging.
  • Flashing green — The battery is almost fully charged.

If the computer is running on a battery, the battery light operates as follows:

  • Off — The battery is adequately charged (or the computer is turned off).
  • Flashing orange — The battery charge is low.
  • Solid orange — The battery charge is critically low.

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Glossary of Acronyms:

Refer to the table for definitions of the acronyms within this article.

Acronym Definition
BIOS Basic Input/Output System
CFG Resource Configuration
CPU Central Processing Unit
DIMM Dual In-line Memory Module
DMA Direct Memory Access
EC Embedded Controller
HECI Host Embedded Controller Interface
LCD Liquid Crystal Display
LED Light Emitting Diode
MBF Motherboard Failure
MBIST Memory Built-in Self Test
ME Management Engine
MEM Memory
NVRAM Non-Volatile Random Access Memory
PCI Peripheral Component Interconnect
POV Post-video Activity
PRV Pre-video Activity
PSU Power Supply Unit
RAM Random Access Memory
RCM Recovery Mode
ROM Read Only Memory
RTC Real Time Clock
S0 System Power State S0 – This is the Working State, where your Windows PC is awake.
S1 System Power State S1 – In this sleep state, the CPU is stopped, and your computer is in standby mode.
S2 System Power State S2 – This state is similar to S1 except that the CPU and system cache are lost because the processor loses power.
S3 System Power State S3 – In this state, data is saved to RAM, hard drives, and other hardware are shut down.
S4 System Power State S4 – In this state, RAM and other data are saved to the hard disk.
S5 System Power State S5 - The System is off.
SBIOS Small Board Interface Operating System
SPI Serial Peripheral Interface
STD Boot Hand Off
STO Storage Device
TPM Trusted Platform Module
USB Universal Serial Bus
VID Video

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Note:
If you are seeing a recognisable code, please follow the instructions and if you have to contact your local support - please make sure you have the code information to hand. The technician will need this information to help you further.

If you are seeing an unrecognisable code, one that isn't listed above - then please get in touch with your local support straight away.

If you require further assistance, please contact Dell Technical Support.

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Información adicional

Productos afectados

Mobile Workstations
Propiedades del artículo
Número del artículo: 000135030
Tipo de artículo: How To
Última modificación: 20 dic 2023
Versión:  9
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