Omitir para ir al contenido principal
Cerrar

Bienvenido a Dell

Mi cuenta
  • Hacer pedidos rápida y fácilmente
  • Ver pedidos y realizar seguimiento al estado del envío
  • Cree y acceda a una lista de sus productos
Iniciar sesión Crear una cuenta Clientes Premier Iniciar sesión en el programa para partners
Contáctenos

Intel 7265 or 8260 wireless card loses network connection intermittently.

Resumen: Update Intel 7265 or 8260 wireless driver to resolve network connectivity issues.

Este artículo se aplica a Este artículo no se aplica a Este artículo no está vinculado a ningún producto específico. No se identifican todas las versiones del producto en este artículo.
Consulte estos recursos

Síntomas

The Intel 7265 or 8260 wireless cards may experience intermittent issues with network connectivity.

This issue occurs when using older Intel 7265 or 8260 wireless driver versions. To resolve this issue update to the latest wireless driver using Dell Support / Drivers & Downloads or DownloadCenter.Intel.comSLN299232_en_US__3iC_External_Link_BD_v1.

NOTE:If you are using 32-bit version of Windows, please follow the instructions to download the driver from DownloadCenter.Intel.com SLN299232_en_US__3iC_External_Link_BD_v1.
NOTE:If you are using 64-bit version of Windows, please follow the instructions to download the driver from Dell Support / Drivers & Downloads or DownloadCenter.Intel.com SLN299232_en_US__3iC_External_Link_BD_v1.

Causa

Intel 7265 or 8260 wireless cards driver

Resolución

Update driver from Dell.com/Support

  1. Go to Dell Support / Drivers & Downloads, enter your Service Tag or Express Service Code under Product support, then click or tap Submit.
  2. Click or tap Drivers and downloads, click or tap Change OS next to View all available updates for…, and click or tap to select Windows 10, 64-bit.
  3. Click or tap the arrow to expand the Network category, locate the newest Intel 7265 or 8260 driver version, and click or tap Download File to download the driver.
  4. Double-click or double-tap the downloaded driver, and follow the on-screen prompts to Extract the files to your desktop.
  5. Launch Device Manager by searching for devmgmt.msc on the Windows 7 / 10 Start Menu or Windows 8 / 8.1 Start Screen, then clicking or tapping devmgmt.msc in the list.
  6. Expand the Network adapters category, right-click or tap-hold Intel Dual Band Wireless-AC 7265 or Intel Dual Band Wireless-AC 8260 in the list, and click or tap Update Driver Software…
  7. Click or tap Browse my computer for driver software, click or tap Browse, and locate the extracted files.
  8. Click or tap the production folder, click or tap the folder for the Windows version you have installed, and click or tap OK.
  9. Click or tap Next, wait for the driver to be updated, and click or tap Close.
NOTE:The Windows 10, 64-bit driver is usable on Windows 7 and 8/8.1, 64-bit versions.
NOTE:Dell does not provide Windows 7 or 8/8.1, 32-bit driver version or Windows 10, 32-bit driver version at this time. This article will be updated when they become available, though no estimated date has been set for this driver release.

Update driver from DownloadCenter.Intel.com

  1. Go to DownloadCenter.Intel.comSLN299232_en_US__8iC_External_Link_BD_v1, and search for 7265 or 8260 in the Search downloads field.
  2. Use the dropdown to change Any Operating System to your Windows OS version.
  3. Click or tap the link for the latest driver version available, and click or tap the s32 or s64 file based on your version of Windows to download the driver.
  4. Launch the file and follow the on-screen prompts to install the newest driver version.

Productos afectados

Intel PRO Family of Adapters
Propiedades del artículo
Número del artículo: 000131553
Tipo de artículo: Solution
Última modificación: 09 feb 2024
Versión:  5
Encuentre respuestas a sus preguntas de otros usuarios de Dell
Servicios de soporte
Compruebe si el dispositivo está cubierto por los servicios de soporte.