Número del artículo: 000137438
- Update the BIOS or the iDRAC using the iDRAC interface is explained here - Updating Firmware and Drivers on Dell EMC PowerEdge Server.
- If the iDRAC is not available, other update methods are listed in the following tutorial - How to update firmware remotely using the Integrated Dell Remote Access Controller (iDRAC) web interface
4. Clear System Event log. i.e. in Open Manage Server Administrator or iDRAC (for both, open the event log, scroll to the bottom and press clear log) Old CPU IERR errors will cause an alert after the error has been resolved unless they are cleared from the System Event Log.
5. If no errors are found, or the CPU IERR returns, shut down the system, remove the power cable and hold in the server power button for 20 seconds before plugging the power cable back and turning the system on again. This process is known as a Flea Power Drain.
6. If the error still persists, contact the technical support for further assistance. Contact options are provided below.
Operating System Issues
Some operating system events, can cause a CPU IERR to be recorded within the System Event Log. These include the following:
This is due to the CPU identifying the process as unrecognized and asserting the CPU IERR in response.
If the CPU IERR has been caused by an operating system event the Operating System Event Log should be checked and cross referenced with the Server System Event Log to identify the Operating System event that has caused the CPU IERR. Once this operating system event has been identified, the operating system provider should be contacted to assist with resolution.
PowerEdge, Legacy Server Models, PowerEdge R520, PowerEdge R630, PowerEdge R720, PowerEdge R720XD, PowerEdge R910
16 nov 2022
5
Solution