Número del artículo: 000131359
How to Collect Logs for Dell Threat Defense
Resumen: Logs may be collected for Dell Threat Defense by following these instructions.
Contenido del artículo
Síntomas
- As of May 2022, Dell Threat Defense has reached End of Maintenance. This product and its articles are no longer updated by Dell. For more information, reference Product Life Cycle (End of Support / End of Life) Policy for Dell Data Security. If you have any questions on alternative articles, either reach out to your sales team or contact endpointsecurity@dell.com.
- Reference Endpoint Security for additional information about current products.
This article discusses the methods for collecting Dell Threat Defense logs.
Affected Products:
Dell Threat Defense
Affected Operating Systems:
Windows
Mac
Causa
Resolución
It is highly recommended to collect logs before troubleshooting Dell Threat Defense or contacting Dell Data Security ProSupport. For more information about contacting Dell Data Security ProSupport, reference Dell Data Security International Support Phone Numbers.
Click the appropriate operating system for more information.
A Dell Threat Defense administrator can gather either Threat Defense logs or MSI logs. Click the appropriate log type for more information.
Dell Threat Defense documents threat info, event data, policy changes, build updates, and registration within its own product logging. These logs should be gathered when troubleshooting issues with Dell Threat Defense.
To collect logs:
- Enable verbose logging to ensure that all relevant information is captured. For more information about how to enable verbose logging, reference How to Enable Verbose Logging in Dell Threat Defense.
- Go to
C:\Program Files\Cylance\Desktop\log.
A new log is generated every day with a date stamp as a title. Each log is capped at 100 MB. If this limit is reached, the active log file is indexed, and a new daily log file is created. Up to 30 daily logs are available at one time before rolling over.
Dell Threat Defense uses Microsoft Installer (MSI) logs to record product install and uninstall information. If a device is having issues with installing or uninstalling Dell Threat Defense, then MSI logs may provide additional insight on the root cause.
To collect MSI logs:
- Log in with the user experiencing issues installing or uninstalling Dell Threat Defense.
- Right-click the Windows start menu and select Run.
- In the Run UI, type
%temp%and then click OK.
- Collect any file in
%temp%that beings withDell_Threat_Defense.
A Dell Threat Defense administrator can gather Threat Defense logs, the Install log, or the System log. Click the appropriate log type for more information.
Dell Threat Defense documents threat info, event data, policy changes, build updates, and registration within its own product logging. These logs should be gathered when troubleshooting issues with Dell Threat Defense.
To collect logs:
- Enable verbose logging to ensure that all relevant information is captured. For more information about how to enable verbose logging, reference How to Enable Verbose Logging in Dell Threat Defense.
- From the Apple menu, click Go and then Go to Folder.
- Type
/Library/Application Support/Cylance/Desktop/Logand then press OK.
A new log is generated every day with a date stamp as a title. Each log is capped at 100 MB. If this limit is reached, the active log file is indexed, and a new daily log file is created. Up to 30 daily logs are available at one time before rolling over.
Dell Threat Defense uses the native install.log to document installation information. The install.log may provide additional insight on the root cause of installation issues with Dell Threat Defense.
To collect install.log:
- From the Apple menu, click Go and then Go to Folder.
- Type
/var/logand then press OK.
- Copy
install.logto an easily accessed area for further investigation.
install.log contains information about application and Mac updates. It is recommended to search for "Cylance" to ensure that the information is relevant to Dell Threat Defense.
Dell Threat Defense uses the native system.log to document uninstall information. The system.log may provide additional insight on the root cause of uninstall issues with Dell Threat Defense.
To collect system.log:
- From the Apple menu, click Go and then Go to Folder.
- Type
/var/logand then press OK.
- Copy
system.logto an easily accessed area for further investigation.
system.log contains information about all applications residing on a device. It is recommended to search for "Cylance" to ensure that the information is relevant to Dell Threat Defense.
To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.
Información adicional
Videos
Propiedades del artículo
Producto comprometido
Dell Encryption, Dell Threat Defense
Fecha de la última publicación
19 dic 2022
Versión
13
Tipo de artículo
Solution