Omitir para ir al contenido principal
Cerrar

Bienvenido a Dell

Mi cuenta
  • Hacer pedidos rápida y fácilmente
  • Ver pedidos y realizar seguimiento al estado del envío
  • Cree y acceda a una lista de sus productos
  • Administre sus sitios, productos y contactos de nivel de producto de Dell EMC con Administración de la empresa.
Iniciar sesión Crear una cuenta Clientes Premier Iniciar sesión en el programa para partners
Contáctenos

Número del artículo: 000129502

How to Safe List Files in Dell Endpoint Security Suite Enterprise

Resumen: Files may be safe listed in Dell Endpoint Security Suite Enterprise by following these instructions.

Es posible que este artículo se traduzca automáticamente. Si tiene comentarios sobre su calidad, háganoslo saber mediante el formulario en la parte inferior de esta página.

Contenido del artículo

Síntomas

Note:

A Dell Endpoint Security Suite Enterprise administrator may be required to safe list files to:

  • Prevent third-party conflicts
  • Resolve performance issues
  • Clear false positives

This article discusses how to safe list files in the Dell Data Security (formerly Dell Data Protection) administration console for Dell Endpoint Security Suite Enterprise.

Affected Products:

  • Dell Endpoint Security Suite Enterprise

Causa

Not applicable

Resolución

  1. Open a web browser and go to https://servername.company.com:8443/webui.

Web browser

Note:
  • The example FQDN (fully qualified domain name) will differ from the server in your environment.
  • Port 8443 may differ from the administration console port in your environment.
  1. Sign in to the administration console.

Administration console login

  1. In the left menu, expand Populations and then click Enterprise.

Enterprise

  1. Click the Advanced Threats tab.

Advanced Threats

  1. Click the Global List tab.

Global list

  1. Click Safe and then select either:
    • Executables
    • Scripts
    • Certificates

Executables, Scripts, and Certificates

  1. Click Add File.

Add File

  1. In the Add File to Safe List menu:
    1. Populate the File’s SHA256.
    2. Optionally, add the File’s MD5.
    3. Optionally, add the File name.
    4. Select the appropriate Category for the file.
    5. Populate a Reason for safe listing the file.
    6. Click Submit.

Add File to Safe List

Note:
  1. Click Add Script.

Add Script

  1. In the Add Script to Safe List menu:
    1. Populate the File’s SHA256.
    2. Optionally, add the File name.
    3. Populate a Reason for safe listing the file.
    4. Click Submit.

Add Script to Safe List

Note:
Note: A signing certificate must be added to the Dell Data Security administration console before safe listing files. For more information, reference How to Add a Signing Certificate in Dell Endpoint Security Suite Enterprise.
  1. Click Add Certificate.

Add Certificate

  1. In the Add to Safe List menu:
    1. Check at least one certificate.
    2. Select a Category for the certificates.
    3. Populate a Reason for safe listing the file.
    4. Click Submit.

Add to Safe List

Note: The examples that are used in the screenshot will differ in your environment.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Propiedades del artículo

Producto comprometido

Dell Endpoint Security Suite Enterprise

Fecha de la última publicación

25 oct 2023

Versión

10

Tipo de artículo

Solution

Volver al principio