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Unable to Select External Monitor Connected to Dell Universal (D6000 Series) Dock as Main Display

Resumen: How to resolve an issue with the external monitor that is connected to the Dell Universal (D6000 series) docking station not showing as the main display.

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Contenido del artículo


Síntomas

No symptom information.

Causa

No cause information.

Resolución

Dell Universal (D6000 Series) Docking Station External Monitor Issue

An issue may occur when trying to set the external monitor as the main display when it is connected to the Dell Universal (D6000 series) Dock. Only the laptop's LCD display can be set to the main display. The external monitor will not show as a choice in the Intel Graphics application. This issue was reported on the Latitude 7480 laptop with Windows 10 installed and using the integrated Intel 620 HD graphics adapter, but may appear on other Dell laptops using a similar configuration.

To resolve the issue, download and install the latest DisplayLink USB Graphics Software for Windows from the following location: DisplayLink Windows Driver DownloadsSLN307055_en_US__1iC_External_Link_BD_v1. After installing the software, reboot the computer and select the external monitor as the main display in Windows display settings.

It is also recommended that you install the latest graphics driver and BIOS update for your computer from Dell Support/Drivers and downloads, under the Video and BIOS categories.

Other Reference:

Propiedades del artículo


Producto comprometido

Dell Universal Dock D6000

Fecha de la última publicación

03 dic 2021

Versión

6

Tipo de artículo

Solution