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How to Collect Logs for Absolute

Resumen: Logs may be collected for Absolute by following these instructions.

Este artículo se aplica a: Este artículo no se aplica a: Este artículo no está vinculado a ningún producto específico. En este artículo no se identifican todas las versiones de los productos.
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Síntomas

This article describes how to collect logs for Absolute. It is highly recommended to collect logs for Absolute before troubleshooting or contacting Dell Data Security ProSupport. For more information, reference Dell Data Security International Support Phone Numbers.

Affected Products:

  • Absolute

Affected Operating Systems:

  • Windows

Causa

Not applicable

Resolución

Install Logs and Agent Logs may be manually captured when troubleshooting Absolute. Select the appropriate section below for the steps to gather logs.

To collect install logs:

  1. Right-click the Windows start menu and then click Run.

Run option

  1. In the Run UI, type %temp% and then click OK.

Run UI

Note: %temp% is the Windows variable for C:\Users\<USERNAME>\AppData\Local\Temp.
  1. Capture the MSI logs named MSIXXXXX.LOG.

Example log files

Note: The XXXXX is randomly generated letters and numbers.

To collect agent logs:

  1. Right-click the Windows start menu and then click Run.

Run option

  1. In the Run UI, type %programdata%\ctes and then click OK.

Run UI

Note: %programdata% is the Windows variable for the programdata directory.
  1. Right-click the logs folder, select Send to, and then click Compressed (zipped) folder.

Compressed zipped folder option

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Información adicional

 

Vídeos

 

Productos afectados

Absolute
Propiedades del artículo
Número de artículo: 000129351
Tipo de artículo: Solution
Última modificación: 20 mar 2023
Versión:  8
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