Export a SupportAssist Collection Using an iDRAC9
Resumen: Learn how to create and export a SupportAssist Collection using iDRAC9 on Dell devices. Resolve technical issues with this step-by-step guide.
Este artículo se aplica a:
Este artículo no se aplica a:
Este artículo no está vinculado a ningún producto específico.
En este artículo no se identifican todas las versiones de los productos.
Síntomas
The iDRAC9 SupportAssist utility can create a SupportAssist collection, also known as a Technical Support Report (TSR). The iDRAC provides an application interface for gathering platform information that enables support services to resolve platform problems. The iDRAC generates a SupportAssist collection of the system. It saves the collection locally. The SupportAssist collection, or Technical Support Report, can then be used to troubleshoot a system.
Note: For Dell systems with iDRAC7 or iDRAC8, reference Export a SupportAssist Collection over iDRAC7 and iDRAC8.
Causa
Not applicable
Resolución
How to Extract SupportAssist Logs Using iDRAC9
Duration: 00:01:34 (hh:mm:ss)
Closed caption (subtitles) language settings can be chosen using the CC icon on this video player.
To export a SupportAssist Collection using the iDRAC9:
Note: How to configure the Integrated Dell Remote Access Controller 9 (iDRAC9) with Lifecycle Controller network settings? explains how to configure the Integrated Dell Remote Access Controller.
- Log in to the iDRAC UI (Figure 1).
Figure 1: iDRAC9 SupportAssist Collection Menu
- Click Maintenance, and then click SupportAssist (Figure 1).
Note: If the server is not registered for SupportAssist, the SupportAssist Registration Wizard is displayed. Registration is optional. If registration is not wanted, click on Cancel, and then click Cancel Registration. Registration must be completed to automatically send the collection to Dell Support.
- Click Start a Collection (Figure 1).
- Select the datasets to include in the collection. Optionally, proceed with the default selection.
Note: OS and Application Data requires the iDRAC Service Module (iSM) be installed and running. For more information, reference Support for Dell iDRAC Service Module. iSM is an optional software application that can include relevant OS and Application Data in the SupportAssist collection. The Operating System and Application Data option is disabled and not selectable if either the iDRAC Service Module is not installed and running or if the Operating System BMC/iDRAC Passthrough is disabled in the iDRAC.
- Collection Preferences: Select datasets that should be filtered for Personally Identifiable Information (Figure 2).
Figure 2: iDRAC9 Collection Preferences
- Select the destination to save the collection to.
Note: If the Save to Network option is selected, the provided network details is saved as default for all future collections.Note: As of iDRAC9 FW 7.0 and newer it is no longer possible for an iDRAC SupportAssist collection to be directly sent to Dell.
- Save locally option saves the generated collection on the local system.
- Note: A popup will show a message to save compatced file to open in your browser. Certify that this popup is not blocked.
- Save to Network option saves the generated collection to a defined CIFS or NFS share location.
- Save locally option saves the generated collection on the local system.
- Click Collect to proceed with Collection generation.
- Accept the End User Level Agreement (EULA) to continue the process.
Note:
- Updating the system's drivers and firmware may resolve many of the issues that are captured in a SupportAssist collection. For more information, reference Updating Firmware and Drivers on Dell PowerEdge Servers.
- Access iDRAC9 documentation by selecting the installed firmware version and then documentation.
Información adicional
Recommended Articles
Here are some recommended articles related to this topic that might be of interest to you.
- Export a SupportAssist Collection over iDRAC7 and iDRAC8
- Export Support Assist Collection and RAID Controller Log through PowerEdge Lifecycle Controller
- How to update firmware remotely using the Integrated Dell Remote Access Controller (iDRAC) web interface
Productos afectados
iDRAC9, PowerEdge XR2, Poweredge C4140, PowerEdge C6420, PowerEdge C6520, PowerEdge C6525, PowerEdge C6615, PowerEdge C6620, PowerEdge FC640, PowerEdge HS5610, PowerEdge HS5620, PowerEdge M640, PowerEdge M640 (for PE VRTX), PowerEdge MX740C
, PowerEdge MX750c, PowerEdge MX760c, PowerEdge MX840C, PowerEdge R240, PowerEdge R250, PowerEdge R340, PowerEdge R350, PowerEdge R440, PowerEdge R450, PowerEdge R540, PowerEdge R550, PowerEdge R640, PowerEdge R6415, PowerEdge R650, PowerEdge R650xs, PowerEdge R6515, PowerEdge R6525, PowerEdge R660, PowerEdge R660xs, PowerEdge R6615, PowerEdge R6625, PowerEdge R740, PowerEdge R740XD, PowerEdge R740XD2, PowerEdge R7415, PowerEdge R7425, PowerEdge R750, PowerEdge R750XA, PowerEdge R750xs, PowerEdge R7515, PowerEdge R7525, PowerEdge R760, PowerEdge R760XA, PowerEdge R760xd2, PowerEdge R760xs, PowerEdge R7615, PowerEdge R7625, PowerEdge R840, PowerEdge R860, PowerEdge R940, PowerEdge R940xa, PowerEdge R960, PowerEdge T140, PowerEdge T150, PowerEdge T340, PowerEdge T350, PowerEdge T440, PowerEdge T550, PowerEdge T560, PowerEdge T640, PowerEdge XE2420, PowerEdge XE7420, PowerEdge XE7440, PowerEdge XE8545, PowerEdge XE8640, PowerEdge XE9680, PowerEdge XR11, PowerEdge XR12, PowerEdge XR4510c, PowerEdge XR4520c, PowerEdge XR5610, PowerEdge XR7620, PowerEdge XR8610t, PowerEdge XR8620t
...
Productos
Precision 7920 RackPropiedades del artículo
Número de artículo: 000126308
Tipo de artículo: Solution
Última modificación: 13 ago 2024
Versión: 18
Encuentra las respuestas que necesitas con la ayuda de otros usuarios de Dell
Servicios de asistencia
Comprueba si tu dispositivo está cubierto por los servicios de asistencia.