Skip to main content
Sign Out

Welcome to Dell

My Account
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Enjoy members-only rewards and discounts
  • Create and access a list of your products
Sign In Create an Account Dell Financial Services Premier Sign In Partner Program Sign In
Contact Us

Your Dell.com Carts

How to Manage the VMware Carbon Black Cloud Endpoint Uninstall Code

Resumen: The uninstall code for VMware Carbon Black Cloud Endpoint may be enabled, located, or disabled by following these instructions.

Este artículo se aplica a: Este artículo no se aplica a: Este artículo no está vinculado a ningún producto específico. En este artículo no se identifican todas las versiones de los productos.
Consultar otros recursos

Síntomas

This article provides steps to enable, locate, and disable the VMware Carbon Black Cloud Endpoint uninstall code.

Affected Products

  • VMware Carbon Black Cloud Endpoint

Affected Operating Systems

  • Windows
  • Mac
  • Linux

Causa

Not applicable.

Resolución

VMware Carbon Black Onboarding Part 4: Uninstall and Troubleshooting

Duration: 03:03
Closed captions: Available in multiple languages

An uninstall code can be used to prevent an end user from removing the Carbon Black Cloud Endpoint sensor from an endpoint. A Carbon Black Cloud administrator can Enable, Locate, or Disable the uninstall code.

Click Enable, Locate, or Disable for more information.

Note: By default, the uninstall code is disabled.

Enable

An uninstall code can be enabled for:

  • A specific Sensor Group
  • The entire Company

Click the preferred method for more information.

To enable the uninstall code:

  1. In a web browser, go to [REGION].conferdeploy.net.
Note: [REGION] = Region of tenant
  1. Sign In to the VMware Carbon Black Cloud.

VMware Carbon Black Cloud sign in

  1. In the left menu pane, expand ENFORCE and then click Policies.

Enforce Policies

Note: The layout in the example may differ slightly from your environment.
  1. Click the appropriate policy NAME.

Selecting a policy name

Note: The examples that are used in the screenshot will differ in your environment.
  1. Click the Sensor tab.

Sensor

  1. In the right column, check Require code to uninstall sensor.

Require code to uninstall sensor

  1. Click Save.

Save

Note: Devices associated to the policy (Step 4) receive changes on the next check-in.

To enable the uninstall code:

  1. In a web browser, go to [REGION].conferdeploy.net.
Note: [REGION] = Region of tenant
  1. Sign In to the VMware Carbon Black Cloud.

VMware Carbon Black Cloud sign in

  1. In the left menu pane, click Inventory and then click Endpoints.

Inventory and Endpoints

Note: The layout in the example may differ slightly from your environment.
  1. In the upper right, select Sensor Options and then click View company codes.

View Company Codes

  1. Select I understand that generating a new code invalidates the previous code and cannot be undone and then click Generate New Code.

Generate New Code

Warning:
  • The company uninstall code can be used to remove any VMware Carbon Black Cloud Endpoint sensor in your environment.
  • Deregistration code and uninstall code are used interchangeably with VMware Carbon Black Cloud.

Locate

An uninstall code is available for:

  • A specific Sensor Group
  • The entire Company

Click the preferred method for more information.

To locate the uninstall code:

  1. In a web browser, go to [REGION].conferdeploy.net.
Note: [REGION] = Region of tenant
  1. Sign In to the VMware Carbon Black Cloud.

VMware Carbon Black Cloud sign in

  1. In the left menu pane, click Inventory and then click Endpoints.

Inventory and Endpoints

Note: The layout in the example may differ slightly from your environment.
  1. Populate the Device Name and then click Search.

Searching for a device name

  1. Click > to expand the Device Name details.
  2. Document the Uninstall Code. In the example, ZZ6K6FZP is the Uninstall Code.

Uninstall code

Note: The examples that are used in the screenshot will differ in your environment.

To enable the uninstall code:

  1. In a web browser, go to [REGION].conferdeploy.net.
Note: [REGION] = Region of tenant
  1. Sign In to the VMware Carbon Black Cloud.

VMware Carbon Black Cloud sign in

  1. In the left menu pane, click Inventory and then click Endpoints.

Inventory and Endpoints

Note: The layout in the example may differ slightly from your environment.
  1. In the upper right, select Sensor Options and then click View company codes.

View company codes

  1. Document the Uninstall Code. In the example, 6HNMTAZF is the Uninstall Code.

Uninstall code

Warning:
  • The company uninstall code can be used to remove any VMware Carbon Black Cloud Endpoint sensor in your environment.
  • Deregistration code and uninstall code are used interchangeably with VMware Carbon Black Cloud console.
  • The Uninstall Code that is used in the example will differ in your environment.

Disable

An uninstall code can only be disabled for a specific Sensor Group. A Company uninstall code can only be regenerated.

Click the preferred method for more information.

To disable the uninstall code:

  1. In a web browser, go to [REGION].conferdeploy.net.
Note: [REGION] = Region of tenant
  1. Sign In to the VMware Carbon Black Cloud.

VMware Carbon Black Cloud sign in

  1. In the left menu pane, expand ENFORCE and then click Policies.

Enforce Policies

Note: The layout in the example may differ slightly from your environment.
  1. Click the appropriate policy NAME.

Selecting a policy name

Note: The examples that are used in the screenshot will differ in your environment.
  1. Click the Sensor tab.

Sensor

  1. In the right column, check Require code to uninstall sensor.

Require code to uninstall sensor

  1. Click Save.

Save

Note: Devices associated to the policy (Step 4) receive changes on the next check-in.

To regenerate the uninstall code:

  1. In a web browser, go to [REGION].conferdeploy.net.
Note: [REGION] = Region of tenant
  1. Sign In to the VMware Carbon Black Cloud.

VMware Carbon Black Cloud sign in

  1. In the left menu pane, click Inventory and then click Endpoints.

Inventory and Endpoints

Note: The layout in the example may differ slightly from your environment.
  1. In the upper right, select Sensor Options and then click View Company codes.

View company codes

  1. Select I understand that generating a new code invalidates the previous code and cannot be undone and then click Generate New Code.

Generate New Code

Warning: Deregistration code and uninstall code are used interchangeably with VMware Carbon Black Cloud console.

To contact support, reference Dell Data Security International Support Phone Numbers.

Go to TechDirect to generate a technical support request online.

For additional insights and resources, join the Dell Security Community Forum.

Información adicional

 

Vídeos

 

Productos afectados

VMware Carbon Black
Propiedades del artículo
Número de artículo: 000125905
Tipo de artículo: Solution
Última modificación: 10 ene 2023
Versión:  17
Encuentra las respuestas que necesitas con la ayuda de otros usuarios de Dell
Servicios de asistencia
Comprueba si tu dispositivo está cubierto por los servicios de asistencia.