Setup Failed Error When Upgrading Alienware OC Controls

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Artículo detallado

Síntomas

Causa

Resolución

Información adicional

Productos afectados

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Resumen: You may receive a Setup Failed error when trying to update the Alienware OC Controls app without uninstalling the previous version.

Este artículo se aplica a: Este artículo no se aplica a: Este artículo no está vinculado a ningún producto específico. En este artículo no se identifican todas las versiones de los productos.

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Síntomas

Supported Systems:

Alienware and G-Series Systems Supporting Alienware OC Controls

Figure 1: Alienware OC Controls

Causa

The root of this error is the Intel® Extreme Tuning Utility (Intel® XTU) components of the Alienware OC Controls; these components have issues handling upgrade installations. Upgrade installation is disabled from v1.2.32.1210 or newer versions to prevent further problems.

Resolución

An expected update to the Alienware Command Center (AWCC) will correct this issue. Uninstall any previous versions of Alienware OC Controls before installing the latest version.

Click Close on the error message window.
Right-click the start button and click Apps and Features.
Click Alienware OC Controls then click uninstall to remove the previous version.
Run the Alienware OC Controls installer again.

Figure 2: Apps and Features Screen

Alienware

Setup Failed Error When Upgrading Alienware OC Controls