Síntomas
If you are using a gaming display such as the Dell S2417DG monitor connected to your computer you may notice a flicker on the screen. The screen or display flickers whenever you are gaming with G-SYNC enabled. The issue is seen when you are playing games in window mode.
Affected products
- Dell S2417DG
- Dell S2716DG or DGR
- Alienware AW2518H
- Alienware AW3418HW
- Alienware AW3418DW
- Alienware AW3420DW
Causa
This issue has been identified as a compatibility issue between the G-SYNC technology on the monitor and the Nvidia RTX graphics cards.
Resolución
To help resolve the flickering issue on the monitor:
- Switch to full screen mode whenever you are playing games with G-SYNC function enabled on the monitor.
- Turn off the G-SYNC function when you want to play games in window mode. To learn how to enable or disable the G-SYNC function, see the User Guide of the Dell monitor.
Productos afectados
Alienware 25 Gaming Monitor AW2518H, Alienware 34 Monitor AW3418DW, Alienware 34 Monitor AW3418HW, Alienware AW3420DW, Dell S2417DG, Dell S2716DG