Número del artículo: 000184585
An error may occur while updating WD19 Series dock firmware. “Error: Unable to reboot WD19. Please power cycle the dock to complete the update.” A red X is displayed next to the EC firmware portion of the update. (Figure 1.) This error may occur updating the firmware on any WD19 or WD19S series dock.
Figure 1. - WD19 Dock Firmware Update Failure.
These computers use legacy thunderbolt driver, and BIOS assist thunderbolt firmware. However, later versions of Windows 10 (19H1 or higher) do not support the legacy driver. These versions of Windows 10 require native thunderbolt firmware.
To resolve the firmware update error, complete these troubleshooting steps:
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