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DisplayPort Monitor not Detected or Only Two Displays on Dell Universal Dock UD22

Resumen: This article documents how to resolve a Dell Universal Dock (UD22) that does not show a DisplayPort connected display, or the dock is limited to only two external displays.

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Síntomas

A Dell Universal Dock may only display video on two external monitors. These monitors only operate when connected to the HDMI port and either the DisplayPort 1 port (near HDMI) or the USB Type-C port. A monitor connected to DisplayPort #2 (Next to the network connection) may not display video at all (Figure 1).

Dell Universal Dock UD22

Figure 1. External monitors only work on HDMI (Red) and DisplayPort1 or USB Type-C ports (Orange)

Only the HDMI port and DisplayPort #1 or USB Type-C port are active without installation of the DisplayLink video driver. DisplayPort #2 depends on the DisplayLink driver and does not function when the DisplayLink driver is not installed on the connected computer.

Causa

The dock is working as designed because the DisplayLink driver is not installed on the docked computer.

Resolución

The Dell Universal Dock requires installation of the DisplayLink driver to operate in three or four monitor configurations. The driver can be downloaded from the Dell Support Website (Figure 2).

DisplayLink driver

Figure 2. Downloading the Dell Universal Dock (UD22) DisplayLink driver

Note: Dell Technologies recommends that you install the latest BIOS update and any available firmware updates for the dock to ensure optimal dock performance.

Before installation of the DisplayLink driver the external displays in DisplayLink Manager shows no DisplayLink device detected (Figure 3).

No DisplayLink Device detected

Figure 3. No DisplayLink Device is detected.

The displays detect after installing the DisplayLink driver (Figure 4).

Displays detected after Display link driver installation

Figure 4. Displays detected after Display link driver installation

For more information about configuring multiple external displays on the Dell Universal Dock (UD22), go to our support page.

Productos afectados

Dell Universal Dock UD22
Propiedades del artículo
Número del artículo: 000202555
Tipo de artículo: Solution
Última modificación: 15 may 2024
Versión:  5
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