FAQs about Microsoft Office 365 on a Dell Computer

New products are always being released for home and business use.

The products that are listed below may be used at home or at a small business, depending on the license restrictions.

With Office 365 you can:

• Add more power to the Office that you rely on - Work from anywhere using the Office applications you trust across your favorite devices. (For example: Computers and select mobile devices.)
• Access email and calendars on the go - Keep everyone synchronized with enterprise-grade email and shared calendars they can access at their desk or on the go.
• Create a website that builds your brand - Market your business with a website that is easier to set up and update—with no hosting fees.
• Conferencing made easy - Connect immediately or set up and host online meetings with multiparty HD video conferencing, real-time note taking, and screen sharing.
• Work better together with file sharing - Collaborate with teammates, partners, and customers with documents that are always up to date and accessible from almost anywhere.
• Use the Office on the go - Stay productive and never miss a meeting, even on the go. Access, edit, and view Word, Excel, and Microsoft PowerPoint documents on iPhones, Android phones, and Windows Phones. Use the OneNote, OWA, Lync Mobile, and SharePoint Newsfeed apps on most devices.
• Security and privacy - Your data is yours. Microsoft does not scan email messages or documents for advertising purposes. It is a leader in industry privacy, transparency, security, and compliance.
• Extend your reach with Office Web Apps - Create, store, edit, and share Office docs online, so they are available wherever you and your teammates are working.

You can:

• Set it up and use it straight away
• Install and deploy it quickly
• Set up new user accounts in seconds
• Get updates automatically. So that the Office tools you rely on are always up to date
• Work from anywhere
• Get access anywhere on select mobile devices
• Work on your Office files online or offline
• Automatically back up all your files
• Stay safe with integrated anti-malware and anti-spam protection
• Count on a guaranteed 99.9% uptime, financially backed Service Level Agreement (SLA) by Microsoft
• Focus your IT resources on other projects

The familiar Office applications such as Word, Excel, and Microsoft PowerPoint include new features. These help you create, communicate, and work even more efficiently from virtually anywhere.

In addition to updating the traditional Office suites, Microsoft has developed new subscription versions of Office for home and school. Designed for the way you use Office today. Each of these subscriptions includes the latest versions of Office applications like Word, Excel, and Microsoft PowerPoint for computer or Mac. Plus offer such things as Skype world minutes and online storage with OneDrive.

Subscribers also receive future rights to version upgrades, and per-use rights across multiple computers or Macs and select mobile devices. The Office applications that you can use across computers, Macs, and other devices vary by platform.

Office supports computers running Windows 7 or higher and tablets and Phones for Office 2016. Minimum System requirements can be found on the following link:

• System requirements for Office

Office provides the following apps.

• Office Mobile:
  • Now available for select models of iPhone, in addition to being preinstalled on Windows Phone 8
  • Office Mobile enables great Office content viewing and on-the-go content editing capabilities
  • Office Mobile for iPhone is available at no extra charge from the Apple App Store for Office 365 and Office 365 Pro-Plus subscribers
  • After signing in to an Office 365 account, you can view and edit Word, Excel, and Microsoft PowerPoint documents from anywhere
  • You can count on Office Mobile to keep your content and formatting intact. So the document still looks great when you are back on your computer

Any Office 365 subscription plan that includes the full Office 2021 desktop applications also includes the license for Office Mobile. These plans are:

• Office 365 Home
• Office 365 Personal
• Office 365 Business
• Office 365 Business Premium
• Office 365 Business Essentials
• Office 365 Enterprise E1 and E3
• Office 365 Education A1 and A3
• Office 365 Pro-Plus
• Office 365 University

There are also Office 365 government plans that include Office Mobile.

Also, Office 365 trial subscriptions activate Office Mobile. You must sign in to your Office 365 subscription on the first run to activate Office Mobile.

An Office 365 subscription is not required to activate and use Office Mobile on Windows Phone 8.

• Outlook Mobile - Windows Phone includes a preinstalled version of Outlook that you can use to access your Outlook.com, Office 365, or Exchange email.
• OneNote - You can use the mobile OneNote app to access your notes while on the go. This app is available on Windows Phone, iPhone, iPad, and Android phones.
• Skype Business - If your organization uses the newest version of Skype you can use the mobile Skype app to stay connected while on your mobile device. This app is available on Windows Phone, iPhone, iPad, and Android phones.
• SharePoint Newsfeed - If your organization uses the newest version of SharePoint, you can use the SharePoint Newsfeed app to access your newsfeed from your mobile device. This app is available on Windows Phone, iPhone, and iPad.

You need Windows 7, Windows 8 or later to successfully run Office 2016 on your computer.

Office 365 remains a great option for businesses, with plans designed for companies of all sizes, from individual consultants to enterprises.

Microsoft Office is still the name that we use for our familiar productivity software.

Office suites have traditionally included applications such as Word, Excel, Microsoft PowerPoint, and Outlook. In this release all the Office 2021 suites, include the latest versions of the Office applications, for use on a single computer.

We use the name Office 365 for products that include features and services that are enabled over the Internet. (For example: More online storage with OneDrive or Skype world minutes for home use.) Office 365 business plans include features such as Skype web conferencing and hosted email for businesses. All Office 365 products, such as Office 365 Home, Office 365 University, and Office 365 Business Premium, are paid for on a subscription basis. Subscription terms vary by product.

Most Office 365 plans also include the full-featured Office 2021 applications, which users can install across multiple computers and devices. Active subscribers receive future rights to version upgrades as a benefit of their subscription.

Entitlements vary by product.

Your Microsoft account is the combination of an email address and a password. One that you use to sign in to services like Hotmail, Messenger, OneDrive, Windows Phone, Xbox LIVE, or Outlook.com. If you used an email address and password to sign in to these or other services. You already have a Microsoft account, but you can also sign up for a new account if you prefer. This account was previously known as your Microsoft Passport.

What is a Microsoft account?

To start an Office subscription and to install and manage your Office software with this version of Office, sign in with your Microsoft account.

Some subscription benefits, such as additional storage with OneDrive, are linked to the Microsoft account that is used to manage your subscription.

Anytime that you want to install Office on another computer or Mac, choose a new language for an installation or make other changes to your account. Go to accounts.microsoft.com and sign in with your Microsoft account.

Sign in to manage your Office subscription at: accounts.microsoft.com

Click this link and fill out the web page form and Microsoft does the rest.

OneDrive is an online storage service that lets you upload files to the cloud and then access them from a computer or phone. You can use OneDrive to store documents, notes, photos, music, videos, or other types of file.

OneDrive simplifies sharing. You can send photos and files through email, send a short link to them in a text message. Or post them to a social network, your website, or your blog, directly from your OneDrive account.

There is also a desktop app for OneDrive you can install that creates a folder on your computer that automatically syncs with your cloud folder. So you can access your files offline.

OneDrive users receive 5 GB of storage with OneDrive for free. You can purchase additional storage if needed up to 50 GB. Customers with an active Office 365 Home Office 365 University subscription receive an additional 1 TB of OneDrive storage per subscription. More storage is not available during trial periods. You can purchase business plans with more storage if required.

Customers with an active Office 365 Home or Office 365 University subscription receive 1 TB of storage with OneDrive. This is in addition to any free or paid OneDrive allowances. This is linked to the Microsoft account that was used to set up the Office 365 subscription.

Sign in to Office with this Microsoft account to access your additional storage with OneDrive.

However, other people on your computer using an Office 365 Home subscription can access OneDrive. They can access the free 5 GB of storage per user with OneDrive and purchase additional storage if wanted. They must either create a new account or sign in using their existing personal Microsoft account.

They are only available online unless you save them locally, if you have created the OneDrive folder on your desktop using the desktop app.

The documents remain available to share and download. If you have exceeded the free 5 GB storage limit, you cannot add any further documents. You can access and edit your documents that are saved on OneDrive using Office Web Apps. You can save your OneDrive documents to another computer or disk drive at any time.

Essentially this means at the end of your subscription period you revert from 1 TB to 5 GB storage. They do not delete your files even if they are more than 5 GB. However, you cannot add files until you bring the amount down to under 5 GB by saving your documents elsewhere.

Skype is an online service that lets you can call friends, family, or colleagues over the Internet - through your computer, mobile phone, and other mobile devices.

You can call, video call and Instant message other people with a Skype account for free. Or you can use Skype world minutes to call friends or family with or without a Skype account on their mobile phone or landline.

You can use Skype world minutes to call friends or family with or without a Skype account on their mobile phone or landline. Dial from Skype and your friends and family can pick up on their phone.

Each active Office 365 subscription is entitled to 60 Skype world minutes per month. These can be used to make Skype calls to phones in over 60 countries and regions.

Your Skype world minutes are applied to a new or existing Skype account. Each month you receive 60 Skype world minutes. Your Skype world minutes allowance resets each month. Special, premium, and nongeographic numbers cannot be called using Skype world minutes. Calls to mobiles are for select countries only.

Your Skype world minutes are associated with the Skype account of your choice. This can be an existing Skype account, or you can set up a new one. To activate your Skype world minutes, follow these steps.

1. Sign in to accounts.microsoft.com using the Microsoft account that you used to set up your Office 365 subscription.

2. Click Activate your Skype world minutes. On the page that appears you want to either.

   • If you do not have a Skype account, or you want to set up a new Skype account, click Create Skype account. Then, return to the accounts.microsoft.com page and click Activate.

   • If you already have a Skype account where you want to receive your minutes, click Activate and sign in to your existing Skype account.

3. You see a confirmation at www.office.com/myaccount when the minutes have been activated.

You can only change the Skype account that is associated with your Skype world minutes once per year. To do this, you must deactivate your Skype world minutes from the existing account, then assign them to a new or different Skype account.

1. Go to the Skype account profile page.

   1. If prompted, sign in with the Microsoft account that you used to start your subscription.

   2. Click deactivate.

2. Then, follow the same steps that you took to activate your Skype world minutes originally.

   • How do I activate my Skype world minutes?

Yes Skype world minutes work with your existing Skype plan, if you choose that plan in Office 365.

Skype world minutes work on any device that has Skype installed. That can be your mobile phone, tablet, TV, or any other mobile device, depending on the country or region and region availability.

The following countries or regions are available.

• Both landlines and mobile phones:
  • Canada
  • China
  • Guam
  • Hong Kong SAR
  • Japan
  • Puerto Rico
  • Singapore
  • Thailand
  • United States
• Landlines only:
  • Andorra
  • Argentina
  • Australia
  • Austria
  • Belgium
  • Brazil
  • Brunei
  • Bulgaria
  • Chile
  • China
  • Croatia
  • Colombia (excl. Lex)
  • Costa Rica
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Guadeloupe
  • Hungary
  • Iceland
  • Indonesia (Jakarta)
  • Ireland
  • Israel
  • Italy
  • Korea
  • Latvia
  • Lithuania
  • Luxembourg
  • Malaysia
  • Malta
  • Mexico
  • Morocco
  • Netherlands
  • New Zealand
  • Norway
  • Panama
  • Paraguay
  • Peru
  • Poland
  • Portugal
  • Romania
  • Russia
  • Slovakia
  • Slovenia
  • South Africa
  • Spain
  • Sweden
  • Switzerland
  • Taiwan
  • Turkey
  • United Kingdom
  • Venezuela
• You can call from any country or region in the world except:
  • Algeria
  • Bahrain
  • China
  • Egypt
  • India
  • Korea
  • Kuwait
  • Lebanon
  • Libya
  • Morocco
  • Namibia
  • Pakistan
  • Qatar
  • Taiwan
  • Tunisia
  • United Arab Emirates

Skype offers various pay-as-you-go and subscription options to supplement Skype world minutes.

Go to www.skype.com for more info.

See if you are eligible for Office 365 Education . It is free for qualified teachers and students. It includes Word, Excel, Microsoft PowerPoint, OneNote, Microsoft Teams, and other classroom tools from Microsoft. Office 365 Education is not a trial and is available for free to accredited academic institutions who have successfully signed up for this program.

Office 365 University is available to current faculty, staff, and full- and part-time enrolled students of qualified, accredited higher education institutions. These include universities, polytechnic schools, institutes of technology and other tertiary-level institutions such as colleges and vocational schools that award academic degrees or professional certifications. It is not available to school alumni, and restrictions vary by country or region. You can check your eligibility in the Academic Verification page, People who have already graduated are not eligible.

Countries or regions where Office 365 is available:

• Australia
• Austria
• Belgium
• Brazil
• Bulgaria
• Canada
• Cyprus
• Czech Republic
• Denmark
• Estonia
• Finland
• France
• Germany
• Greece
• Hong Kong SAR
• Hungary
• Iceland
• India
• Indonesia
• Ireland
• Israel
• Italy
• Korea
• Kuwait
• Latvia
• Lithuania
• Luxembourg
• Malaysia
• Malta
• Mexico
• Netherlands
• New Zealand
• Norway
• Oman
• Philippines
• Poland
• Portugal
• Romania
• Russia
• Singapore
• Slovakia
• Slovenia
• South Africa
• Spain
• Sweden
• Switzerland
• Taiwan
• Thailand
• Turkey
• United Arab Emirates
• United Kingdom
• United States
• Vietnam

Office 365 University is available in each of the countries or regions listed as the new Office is released in that country or region.

Internet access is required to install and activate all the latest releases of Office suites. It is needed for all Office 365 subscription plans and to manage your subscription account. Internet connectivity is also required to access Office 365 cloud productivity services, including email, conferencing, IT management, and other services.

You must connect to the Internet regularly to keep your version of Office up-to-date and benefit from automatic upgrades. Internet connectivity is also required to access the Office 365 offerings such as OneDrive.

Many Office 365 plans also include the desktop version of Office, for example, Office 365 Business Premium and Office 365 Enterprise E3. One of the benefits of having the desktop version of Office applications is that you can work offline. With the confidence that the next time you connect to the Internet all your work automatically syncs. You never have to worry about your documents being up to date. Your desktop version of Office is also automatically kept up to date. It is upgraded when you connect to the Internet, so you always have the latest tools to help you work.

All versions of the new Office for Windows computers use Click-to-Run. This is a streaming technology that lets you begin to use Office applications before the installation has been completed.

The download speed of Office depends on the speed of your Internet connection.

The 32-bit version of Office is installed by default. Even if your computer is running a 64-bit version of Windows, it is recommended that you install the 32-bit version of Office. This is because it is more compatible with the applications and add-ins that work with Office.

If you do want to install the 64-bit version of Office anyway, then use these steps.

• Office 365 Home - Go to accounts.microsoft.com and click Languages and install options and then click Additional install options.
• Any Other Office 365 plan - log in to your account at login.microsoftonline.com and choose the option to install the 64-bit version of Office.

Deactivating Office: This leaves the Office applications on your computer in read-only mode. Which means that you can view documents but cannot create new documents, edit them, or save them.

Uninstall Office - This removes Office applications completely.

There are several ways to get a back-up for your Office product.

• Office 365 customers can download or reinstall from: accounts.microsoft.com
• You can order a DVD back-up copy for the latest release of Office products for a fee. Go to: www.office.com/backup for more info

For more information about obtaining back-up copies, go to: www.office.com/downloadoffice

Back-up copies cannot be shipped to the following countries or regions.

• Bhutan
• Brazil
• China
• Cocos (Keeling) Islands
• Cook Islands
• French Southern and Antarctic Lands
• Heard Island and McDonald Islands
• Iraq
• Jan Mayen
• Kiribati
• Libya
• Micronesia
• Myanmar
• Nauru
• Nepal
• Niue
• Palau
• Pitcairn Islands
• Saba
• Samoa
• Saint Eustatius
• Timor Leste
• Tokelau
• Wallis
• Futuna

When the expiration date approaches, you should receive notifications in the Office applications and by email that warns you about the computer coming expiration. Once your Office 365 subscription expires, the Office software applications enter a read-only state, which is a reduced functionality mode. That means that you can view or print documents, but you cannot create new documents or edit existing documents.

To return to full Office functionality, you can purchase a new subscription or one computer another version of Office, from Office.com or any participating retailer. You could also return to using an older version of Office, or use the free Office Web Apps on OneDrive for basic editing.

You are notified before you are charged when it is time to renew an annual subscription. If you are signed up for a monthly subscription, your payment is automatically debited each month, and you are not notified in advance. You can change your payment method. You can cancel your subscription at any time. Go to the: Microsoft Account site Sign-in with the Microsoft account that you used to buy Office.

You can change your payment method or cancel your subscription at any time. Sign-ng in to www.office.com/myaccount with the Microsoft account you set up the subscription with.

Log in to www.office.com/myaccount to manage your billing options for your Office 365 subscription.

1. Setting up auto-renew is the simplest way to ensure continued service for your Office 365 subscription. If you set up an annual subscription, you are notified before you are charged:

   • On the www.office.com/myaccount page, click Set up an auto-renew subscription.

   • Select the annual or monthly purchase option.

   • Click Buy, complete the purchase with your billing information, and then click Save.

2. Customers on a monthly subscription can switch to an annual subscription by.

   1. Going to http://office.microsoft.com/home-premium

   2. Selecting the annual (per year) purchase option.

   3. Clicking Buy now and complete the purchase with your billing information.

      NOTE: You must sign in with the same Microsoft account which you used to set up your monthly subscription.

   4. Click Save. Once you have completed this process, your account is automatically updated to annual billing.

Do you offer volume discounts to businesses?

Yes, discounts are available for Office 365 enterprise agreement customers - typically 250+ licenses, who want to purchase through volume licensing. You could contact a Microsoft expert to help you explore the purchasing options for large enterprises and help you determine which is best for you.

Can I switch to other Office 365 plans?

You can transition your account within service families. (For example: From Office 365 Small Business to Office 365 Small Business Premium, or from Office 365 Enterprise E1 to Office 365 Enterprise E3 or E4.) You cannot transition between Office 365 service families. That means from an Office 365 Small Business plan to Office 365 Midsize Business or an Office 365 Enterprise plan or conversely. To change from a plan in one service family to another, you would first have to cancel your account with the plan you have. Then sign up for a different one. (For example: From a Business plan to the Midsize Business plan, or from the Midsize Business plan to an Enterprise plan.)

You can add the domain name that you own to Office 365 to create both domain-based email addresses and a public-facing website.

Find your domain registrar or Domain Name System (DNS) hosting provider .

To add your custom domain to Office 365, you must have access to the DNS records for that domain. If you do not have access, you should contact the person at your company that manages the company domain account.

The cloud: This is the common term that is used to describe web-based computing services that are hosted outside of your organization. If you use cloud-based services, then your IT infrastructure resides off your property. (off-the-premises) A third-party maintains it (hosted) instead of residing on a server at your home or business. (on-the-premises)

In Office 365 this includes things like information storage, computation, and software. These are located remotely on servers owned by Microsoft.

Services such as webmail, mobile banking, and online photo storage are cloud services that you probably already use. Because this infrastructure is located online or in the cloud, you can access it anywhere. (For example: From a computer, tablet, Smartphone, or other device with an Internet connection.)

Office 365 does not support Windows Vista and Windows XP.

Unfortunately it does not support the download and use of the latest version of Office software. You cannot substitute Office 2010 for the latest version. You cannot connect any existing Office 2010 or Office 2007 software to the Office 365 service.

If you are running Windows Vista or Windows XP, you cannot install Office 365 Business Premium software. You cannot replace Office 365 Business Premium software with a download of Office 2010.

Go to Microsoft Support for help on technical issues such as:

• Order Status
• Billing
• Downloads
• Product Key
• Installation or Uninstallation
• Product activation
• Product use
• Technical assistance

Microsoft experts are trained IT and development companies that can help you move to Office 365 or develop custom solutions for your business. You can also find a listing of all Microsoft's experts in Microsoft Pinpoint .

You can also get in touch with our Twitter, Chat, or Email support for online help or call your local technical support number. We may pass you to Microsoft support if it is an issue outside the scope of your Dell warranty. You can find all these contact details on our support site under contact us.

For help and how-to content, go to www.office.com/support . For free video-based training, go to www.office.com/training .

You may encounter the following situation: You have lost or misplaced your Microsoft Office 365 or Office 2021 Digital Product Key (DPK). Where you need the key to reinstall or activate your Microsoft Office 365 or Office 2021 product after you receive your computer. This article pertains to a Microsoft Office 365 or Office 2021 DPK that was initially received and then lost or misplaced. If you are reinstalling Office , you are not required to reenter your product key to install Office again. Instead, go to your account page and click Install.

In a situation where you have lost your Microsoft Office 365 or Office 2021 Digital Product key. You must be able to confirm your Office entitlement. You need a copy of you invoice. You can get a copy of your invoice from the Dell support website. If you want to replace your Office 365 or Office 2021 Digital Product Key. The invoice has to show that you paid for Office 365 or Office 2021. (The Office 365 or Office 2021 product must not be part of a free promotion.)

The following Microsoft link covers how to: Find your product key for Office 365 or Office .