A message appears whenever the Dell Canvas 27 is plugged in using the included USB Type-C to Type-A cable. This article provides more information about this issue and guidance for offering support.
Customers will get an onscreen message each time the Dell Canvas 27 is plugged in using the included USB Type-C to Type-A cable. The message states the following: "Try improving the USB connection - DisplayPort connection might not work. Try using a different cable."
The USB Type-C to Type-A cable does not support DisplayPort. The cable enables touch and USB device functionality for the Dell Canvas 27. The Dell Canvas 27 is intended to be used with a video cable. The message should be disregarded when the Canvas is properly displaying video.