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Adobe Product Code Has Already Been Redeemed

Resumen: This article discusses how to troubleshoot Adobe error message "This code has already been redeemed."

Este artículo se aplica a Este artículo no se aplica a Este artículo no está vinculado a ningún producto específico. No se identifican todas las versiones del producto en este artículo.

Síntomas

Affected Products:

Adobe Acrobat
Adobe Photoshop Elements
Adobe Premier Elements


An error This code has already been redeemed is generated if a redemption code was previously used.
Enter This code has already been redeemed

Note: The redemption code was removed from the above screenshot.

Dell sells two types of licenses for Adobe:

  • Perpetual (one time)
  • Cloud (subscription)

Customers who purchase a perpetual Adobe license are delivered a redemption code through:

  • Dell Digital Delivery if purchased with Dell hardware
  • Dell Digital Locker if purchased without Dell hardware

The redemption code can be redeemed to download one copy of the product and an associated serial number.

Caution: Once a redemption code is redeemed, the code is no longer valid.

Causa

The Adobe product must be deactivated before reimaging an operating system or installing the product on another computer. For more information, reference Adobe Activation and deactivation troubleshootingThis hyperlink is taking you to a website outside of Dell Technologies..

Failure to deactivate the product results in the above error.

Resolución

Dell technical support is unable to resolve this error directly. To resolve the error, you must Contact Adobe supportThis hyperlink is taking you to a website outside of Dell Technologies. directly and provide:

  • Adobe ID
  • Redemption Code
  • Error message
Note:
  • For more information about Adobe ID, reference Solve Adobe account sign-in issuesThis hyperlink is taking you to a website outside of Dell Technologies..
  • If Adobe redirects you to Dell for support on this issue, Dell requires:
    • Chat or email transcript
    • Adobe CaseID
    • Error Message
    • Adobe ID

Información adicional

   

Videos

   

Productos afectados

Business and Office
Propiedades del artículo
Número del artículo: 000177554
Tipo de artículo: Solution
Última modificación: 11 oct 2024
Versión:  11
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