Omitir para ir al contenido principal
  • Hacer pedidos rápida y fácilmente
  • Ver pedidos y realizar seguimiento al estado del envío
  • Cree y acceda a una lista de sus productos

How to Perform a Hard Reset on a Computer Easily and Effectively

Resumen: A hard reset is recommended as the first step to fixing many common issues. This process helps by draining residual power that may be causing the problem.

Este artículo se aplica a Este artículo no se aplica a Este artículo no está vinculado a ningún producto específico. No se identifican todas las versiones del producto en este artículo.

Instrucciones

Affected Platforms:

  • OptiPlex
  • Latitude
  • Inspiron
  • Alienware
  • Precision Workstations
  • Vostro
  • XPS
  • Dell G-Series

A hard reset of your Dell computer means:

  • Turning off your computer
  • Disconnecting all power sources from the computer
  • Draining any residual power from the computer

If your Dell computer does not turn on or boot into the operating system, it is recommended that you first perform a hard reset. Performing a hard reset fixes many problems by draining the residual power that may be causing the problem.

Note: Performing a hard reset does not impact any personal files on the computer.

The capacitors on the system board can store residual or static electricity (also known as flea power) even if the computer is turned off, disconnected from the AC adapter and without a battery.

To perform a hard reset on a Dell computer, follow these steps:

  1. Turn off the computer.
  2. Disconnect the power cable (for desktops) or disconnect the AC adapter and remove the battery (for Dell laptops with removable battery).
Note:
  1. Disconnect all devices such as USB drives, printers, webcams, and media cards (SD/xD).
  2. Press and hold the power button for 15 to 20 seconds to drain the residual power.
  3. Connect the power cable (for desktops) or AC adapter and battery (for laptops).
  4. Turn on the computer.

Información adicional

Productos afectados

Alienware, Inspiron, Legacy Desktop Models, OptiPlex, Vostro, XPS, G Series, G Series, Alienware, Inspiron, Latitude, Vostro, XPS, Legacy Laptop Models, Fixed Workstations, Mobile Workstations
Propiedades del artículo
Número del artículo: 000139016
Tipo de artículo: How To
Última modificación: 06 jun 2024
Versión:  12
Encuentre respuestas a sus preguntas de otros usuarios de Dell
Servicios de soporte
Compruebe si el dispositivo está cubierto por los servicios de soporte.