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Troubleshoot No Audio on Alienware Monitors When Using HDMI ARC eARC Port

Summary: How to troubleshoot no audio issues on Alienware gaming monitors AW3225QF and AW2725QF when using the HDMI ARC/eARC port. Follow these steps to update firmware, use the correct HDMI cable, and enable HDMI CEC. ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

Affected Products:

  • Alienware 32 4K QD OLED Gaming Monitor AW3225QF
  • Alienware 27 4K Dual-Resolution Gaming Monitor AW2725QF
  1. Ensure that the monitor firmware is updated to the latest version.
  2. Use a High-Speed HDMI cable to connect the Alienware monitor to the soundbar.
    Note:
    • If the soundbar supports ARC only, an HDMI 2.0 or above cable is required.
    • If the soundbar supports eARC, an HDMI 2.1 cable is required.
    • Some soundbars come with an HDMI cable in the box. Ensure the HDMI cable meets the requirements stated above.
    • The HDMI cable that comes in the Alienware monitor box is a High-Speed HDMI 2.1 cable.
  3. Some soundbars have more than one HDMI port. Ensure the HDMI cable is connected to the HDMI port that supports ARC/eARC.
    Note: Some soundbars do not have the words ARC/eARC printed next to the HDMI port. Check the documentation to identify the correct port.
  4. Ensure the HDMI cable is connected to HDMI (eARC/ARC) port of the Alienware monitor (check the monitor documentation to identify the correct port).
  5. Ensure that HDMI CEC is turned on in the OSD:
    • Open the OSD and go to Others > HDMI CEC.

Affected Products

Alienware 27 4K Dual-Resolution Gaming Monitor AW2725QF, Alienware 32 4K QD OLED Gaming Monitor AW3225QF
Article Properties
Article Number: 000224050
Article Type: How To
Last Modified: 26 Sep 2024
Version:  7
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