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Alienware Steam Machine: Recovering Factory Software

Summary: This article explains the proper procedure to recover the factory installed software of your Alienware Steam Machine.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

SLN300236_en_US__1iC_aw_alienhead_mr_v1      

Supported Systems:

 
  Alienware Steam Machine
 

There are two methods to recover the software on your Alienware Steam Machine.

  1. Recover using the factory image from the Alienware Steam Machine
  2. Download the recovery image from Dell's Support Site and create USB media

Warning:

Following any of the steps below will erase your personal data and installed games completely. You will have to download all your software again after the process is complete.

Recover using the factory image from the Alienware Steam Machine

This is the best way of recovering your Alienware Steam Machine back to the factory settings as you can perform these steps using only the Steam Controller.

  1. Turn On your Alienware Steam Machine

  2. As the system boots start tapping the Start Button SLN300236_en_US__2iC_aw_steamcontroller_mr_v1 on your Steam Controller

    If you have a keyboard connected hit F12

  3. Select Restore System Partition and press A or Enter if you have a keyboard

The recovery process will continue automatically and may restart the system

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Download the recovery image from Dell's Support Site and create USB media

What do you need?

  • Windows based PC
  • USB Drive with 8Gb minimum capacity (It will be completely erased during the process)
  • Working Internet Connection (Recovery Image is over 2Gb, process may take longer depending on your internet connection speed.)
  • A USB keyboard connected to your Alienware Steam Machine

Procedure

Using the Windows based PC do the following: 

  1. Go to dell.com/support/home/Drivers/OSISO/

  2. Enter your Service Tag

  3. Type the Verification Code

  4. Click on Check Availability

  5. Click on Download next to Alienware Steam Machine recovery image

  6. Download and Install the Dell OS Recovery Tool  

  7. Open the Dell OS Recovery Tool

  8. Follow the On-screen instructions

  9. Once the the process is complete, unplug the USB key

  10. Connect the USB Key in the Alienware Steam Machine 

  11. Connect a USB Keyboard to the Alienware Steam Machine 

  12. Turn on the system and tap F12 on the keyboard as the system turns on

  13. Select the USB key from the menu and press enter

  14. Follow the On-Screen instructions. 

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Video: Factory Software Recovery for Alienware Steam Machine (English Only)

 

 

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Cause

Alienware Logo

   Twitter   Youtube   Facebook   Alienware Head

Resolution

 
Out of Warranty support  Out of warranty? No problem click here, enter your Service Tag and view our offers. 
 
Currently, offers are only available for US, Canada, UK, and France PC Customers. Server and Storage not applicable.

Affected Products

Alienware Alpha & Alienware Steam Machine, Alienware Alpha R2 & Alienware Steam Machine R2
Article Properties
Article Number: 000178545
Article Type: Solution
Last Modified: 21 Feb 2021
Version:  4
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