How to Identify the Dell Encryption Enterprise and Personal Self-Encrypting Drive Manager Version
Summary: The version of Dell Encryption Enterprise and Dell Encryption Personal Self-Encrypting Drive may be identified by following these instructions.
Symptoms
Knowing the version of Dell Encryption Enterprise and Dell Encryption Personal Self-Encrypting Drive allows users to:
- Identify known issues.
- Determine UI differences.
- Understand workflow changes.
- Verify system requirements.
Affected Products:
- Dell Encryption Enterprise Self-Encrypting Drive
- Dell Encryption Personal Self-Encrypting Drive
- Dell Data Protection | Self-Encrypting Drive Manager
- Dell Data Protection | Security Tools
Affected Operating Systems:
- Windows
Cause
Not applicable
Resolution
Versioning can be determined either through the product user interface (UI) or through the product Installer. Click the appropriate process for more information.
- Log in to the Windows computer.
- On the Windows Desktop, double-click the [Product] Console. Depending on the version, one of three icons is present:
Figure 1: Dell Data Security Console icon used for versions 8.15.0 and later
Figure 2: DDP Console icon used for versions 8.5.0 to 8.13.0
Figure 3: DDP Security Console icon used for versions 8.0.0 to 8.4.0
- Alternatively, the [Product] Console can be accessed using Explorer at:
- v8.0.0 to 8.4.0:
%SYSTEMDRIVE%\Program Files\Dell\Dell Data Protection\Security Tools\Dell.SecurityManager.SystrayApp.exe. - v8.5.0 and later:
%SYSTEMDRIVE%\Program Files\Dell\Dell Data Protection\Security Tools\Dell.SecurityFramework.Console.exe.
- v8.0.0 to 8.4.0:
- In the example,
%SYSTEMDRIVE%is a Windows system variable for the operating system partition drive.
- In the upper right corner of the [Product] Console, click the gear icon and then select About. The UI varies slightly based on your version.
Figure 4: User interface for versions 8.15.0 and later
Figure 5: User interface for versions 8.5.0 to 8.13.0
Figure 6: User interface for versions 8.0.0 to 8.4.0
- In the About menu, click Show Info for additional product details. The UI varies slightly based on your version.
Figure 7: Show Info button for version 8.5.0 and later.
Figure 8: Show Info button for versions 8.0.0 to 8.4.1.
- Document the first three numbers of Build Version. In the examples, the first three numbers for Build Versions are 8.0.0, 8.5.0, and 8.15.0.
Figure 9: Example version for version 8.15.0 and later
Figure 10: Example version for version 8.5.0 to 8.13.0
Figure 11: Example version for version 8.0.0 to 8.4.0
- Extract the child installers from the Dell Data Security (formerly Dell Data Protection) master installer.
- In the extracted master installer path (Step 1), locate
EMAgent_[BITDEPTH]_setup.exeat either:- v8.0 to 8.14.X:
[extracted path]\Security Tools\EMAgent_[BITDEPTH]_setup.exe - v8.15 and later:
[extracted path]\Encryption Management Agent\EMAgent_[BITDEPTH]_setup.exe
- v8.0 to 8.14.X:
- Right-click
EMAgent_[BITDEPTH]_setup.exeand then select Properties.
Figure 12: Properties option
- Click the Details tab.
Figure 13: Details tab
- Record the first three numbers of File version. In the example, 8.4.0 are the first three numbers.
Figure 14: Example file version
To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.